• 2019

    Research article (book contribution)

    Betzing, J. H., Beverungen, D., Becker, J., Matzner, M., Schmitz, G., Bartelheimer, C., Berendes, I., Braun, M., Gadeib, A., von Hoffen, M., & Schallenberg, C. (2019). Interaktive, digitale Einkaufserlebnisse in Innenstädten. In Robra-Bissantz, S., & Lattemann, C. (Eds.), Digital Customer Experience (pp. 109–121). Edition HMD. Wiesbaden: Springer Vieweg.
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  • 2018

    Research article (book contribution)

    Matzner, M., Plenter, F., Betzing, J. H., Chasin, F., von Hoffen, M., Löchte, M., Pütz, S., & Becker, J. (2018). CrowdStrom — Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging. In vom Brocke, J., & Mendling, J. (Eds.), Business Process Management Cases. Digital Innovation and Business Transformation in Practice (1st ed., pp. 337–359). Management for Professionals. Springer International Publishing.
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    Research article in proceedings (conference)

    Matzner, M., Plenter, F., Chasin, F., Betzing, J. H., & von Hoffen, M. (2018). New Service Development Through Action Design Research in Joint Research Projects. In Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK.
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    Research article (journal)

    Chasin, F., von Hoffen, M., Cramer, M., & Matzner, M. (2018). Peer-to-peer Sharing and Collaborative Consumption Platforms: A Taxonomy and a Reproducible Analysis. Information Systems and e-Business Management (ISeB), 16(2), 293–325.
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    Plenter, F., Chasin, F., von Hoffen, M., Betzing, J. H., Matzner, M., & Becker, J. (2018). Assessment of Peer-provider Potentials to Share Private Electric Vehicle Charging Stations. Transportation Research Part D: Transport and Environment, 64(October 2018), 178–191.
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  • 2017

    Research article (book contribution)

    Becker, J., Backhaus, K., Borchert, M., Matzner, M., Plenter, F., Benthaus, S., Betzing, J. H., Chasin, F., von Hoffen, M., Löchte, M., Pütz, S., Todenhöfer, L., & Weiße, A. (2017). Entwicklung einer Peer-to-Peer Sharingplattform für das Laden von Elektrofahrzeugen. In Ganz, W., Kampker, A., & Satzger, G. (Eds.), Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität” (pp. 62–69). Stuttgart: Fraunhofer Verlag.
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    Bräuer, S., Knackstedt, R., Scholta, H., & Matzner, M. (2017). Grundlagen der Informationsmodellierung. In Becker, J., Bernhold, T., Knackstedt, R., & Matzner, M. (Eds.), Planung koordinierter Wertschöpfungspartnerschaften (pp. 61–77). Berlin, Heidelberg: Springer Gabler.
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    Research article in proceedings (conference)

    Betzing, J. H., von Hoffen, M., Plenter, F., Chasin, F., Matzner, M., & Becker, J. (2017). One Plug at a Time — Designing a Peer-to-Peer Sharing Service for Charging Electric Vehicles. In Proceedings of the 13. Internationale Tagung Wirtschaftsinformatik (WI2017), St. Gallen, Schweiz, 1275–1278.
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    von Hoffen, M., Chasin, F., Matzner, M., Plenter, F., & Betzing, J. H. (2017). Testing Technical Feasibility in CPS Development Projects. In Proceedings of the 13. Internationale Tagung Wirtschaftsinformatik (WI2017), St. Gallen, Schweiz, 589–603.
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    Research article (journal)

    Betzing, J. H., Beverungen, D., Becker, J., Matzner, M., Schmitz, G., Bartelheimer, C., Berendes, I., Braun, M., Gadeib, A., von Hoffen, M., & Schallenberg, C. (2017). Interaktive, digitale Einkaufserlebnisse in Innenstädten. HMD Praxis der Wirtschaftsinformatik, 54(5), 659–671.
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  • 2016

    Research article in proceedings (conference)

    Matzner, M., Chasin, F., von Hoffen, M., Plenter, F., & Becker, J. (2016). Designing a Peer-to-Peer Sharing Service as Fuel for the Development of the Electric Vehicle Charging Infrastructure. In Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, USA, 1587–1595.
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    Research article (journal)

    Breuker, D., Matzner, M., Delfmann, P., & Becker, J. (2016). Comprehensible Predictive Models for Business Processes. MIS Quarterly (MISQ), 40(4), 1009–1034.
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    Folmer, E., Matzner, M., Räckers, M., Scholta, H., & Becker, J. (2016). Standardized but flexible information exchange for networked public administrations: A method. Transforming Government: People, Process and Policy, 10(2), 239–255.
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  • 2015

    Book (edited collection)

    Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.) (2015). Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen. Stuttgart: Fraunhofer-Verlag.
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    Research article (book contribution)

    Breuker, D., Delfmann, P., Matzner, M., & Becker, J. (2015). Designing and Evaluating an Interpretable Predictive Modeling Technique for Business Processes. In Fournier, F., & Mendling, J. (Eds.), BPM 2014 International Workshops (pp. 541–553). Lecture Notes in Business Information Processing: Vol. 202. Berlin: Springer.
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    Matzner, M., von Hoffen, M., Heide, T., Löchte, M., Plenter, F., Benthaus, S., Fronc, S., Chasin, F., Wiget, V., Todenhöfer, L., Backhaus, K., Becker, J., & Borchert, M. (2015). Crowdsourcing-Ladedienste durch Kleinanbieter als innovatives Geschäftsmodell (CrowdStrom). In Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.), Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen (pp. 129–142). Stuttgart: Fraunhofer-Verlag.
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    Research article in proceedings (conference)

    Chasin, F., Matzner, M., Löchte, M., Wiget, V., & Becker, J. (2015). The Law: The Boon and Bane of IT-enabled Peer-to-Peer Sharing and Collaborative Consumption Services. In Proceedings of the 12th International Conference on Wirtschaftsinformatik (WI 2015), Osnabrück, 332–347.
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    Matzner, M., Chasin, F., & Todenhöfer, L. (2015). To Share or Not to Share: Towards Understanding the Antecedents of Participation in IT-Enabled Sharing Services. In Proceedings of the European Conference on Information Systems (ECIS 2015), Münster, Germany.
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    Matzner, M., von Hoffen, M., Heide, T., Plenter, F., & Chasin, F. (2015). A Method for Measuring User Preferences in Information Systems Design Choices. In Proceedings of the European Conference on Information Systems (ECIS 2015), Münster, Germany.
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    von Hoffen, M., Matzner, M., & Chasin, F. (2015). Designing an Ontology-based Web Directory for the Discovery of Sharing and Collaborative Consumption Platforms. In Proceedings of the 17th IEEE Conference on Business Informatics (CBI 2015), Lissabon, Portugal, 108–115.
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    Abstract in Online-Sammlung (Konferenz)

    Chasin, F., Matzner, M., & Rettberg, F. (2015). Private Providers of Climate-Neutral Electric Vehicle Charging Services — Enabling Remote Access to Self-Produced Energy at Other Peoples' Charging Points. Poster session presented at the Energy Informatics & Management (EIM 2015), Rotterdam, The Netherlands.
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    Research article (journal)

    Delfmann, P., Breuker, D., Matzner, M., & Becker, J. (2015). Supporting Information Systems Analysis Through Conceptual Model Query — The Diagramed Model Query Language (DMQL). Communications of the Association for Information Systems (CAIS) (CAIS), 37, 473–509.
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    Working paper

    Matzner, M., Plenter, F., Benthaus, S., Todenhöfer, L., Fronc, S., Wiget, V., Löchte, M., Chasin, F., von Hoffen, M., Backhaus, K., Becker, J., & Borchert, M. (2015). Das CrowdStrom-Geschäftsmodell. In Becker, J., Hellingrath, B., Klein, S., Kuchen, H., Müller-Funk, U., Trautmann, H., & Vossen, G. (Eds.), Arbeitsberichte des Instituts für Wirtschaftsinformatik: Vol. 137. Münster: Institut für Wirtschaftsinformatik.
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  • 2014

    Research article in proceedings (conference)

    Becker, J., Breuker, D., Delfmann, P., & Matzner, M. (2014). Designing and Implementing a Framework for Event-based Predictive Modelling of Business Processes. In Proceedings of the International Workshop: Evolution of Information Systems and their Design Methods (EMISA 2014), Luxembourg, 71–84.
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    Breuker, D., & Matzner, M. (2014). Performances of Business Processes and Organizational Routines: Similar Research Problems, Different Research Methods — A Literature Review. In Proceedings of the European Conference on Information Systems (ECIS 2014), Tel Aviv, Israel.
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    Folmer, E., Heddier, M., Matzner, M., Räckers, M., & Becker, J. (2014). A Method for Managing IT-Based Boundary Objects: Design and Application in the Public Sector. In Proceedings of the European Conference on Information Systems (ECIS 2014), Tel Aviv, Israel.
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    Klör, B., Bräuer, S., Beverungen, D., & Matzner, M. (2014). IT-basierte Dienstleistungen für die Elektromobilität — Konzeptioneller Rahmen und Literaturanalyse. In Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014), Paderborn, 2047–2066.
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    Matzner, M., & Scholta, H. (2014). Process Mining Approaches to Detect Organizational Properties in Cyber-Physical Systems. In Proceedings of the 22nd European Conference on Information Systems (ECIS 2014), Tel Aviv, Israel.
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  • 2013

    Book (edited collection)

    Becker, J., & Matzner, M. (Eds.) (2013). Promoting Business Process Management Excellence in Russia. ERCIS Working Papers: Vol. 15. Münster: ERCIS — European Research Center for Information Systems.
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    Research article in proceedings (conference)

    Averbeck, A.-K., Bernhold, T., Bräuer, S., Knackstedt, R., & Matzner, M. (2013). Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks. In Meier, H. (Ed.), Product-Service Integration for Sustainable Solutions (pp. 107–120). Lecture Notes in Production Engineering Series: Vol. 5. New York: Springer-Verlag.
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    Bräuer, S., Knackstedt, R., & Matzner, M. (2013). Akteursübergreifende Informationsflussanalyse am Beispiel der Schnittstellen zwischen Bauprozess und Verwaltung. In Schweighofer, E., Kummer, F., & Hötzendorfer, W. (Eds.), Abstraktion und Applikation (pp. 123–132). books@ocg.at: Vol. 292. Salzburg: Österreichische Computer Gesellschaft.
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    Breuker, D., & Matzner, M. (2013). Statistical Sequence Analysis for Business Process Mining and Organizational Routines. In Proceedings of the European Conference on Information Systems (ECIS), Utrecht, Netherlands.
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    Schwegmann, B., Matzner, M., & Janiesch, C. (2013). A Method and Tool for Predictive Event-Driven Process Analytics. In Proceedings of the Internationale Konferenz Wirtschaftsinformatik, Leipzig, Germany.
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    Schwegmann, B., Matzner, M., & Janiesch, C. (2013). preCEP: Facilitating Predictive Event-Driven Process Analytics. In Brocke, J. v., Hekkala, R., Ram, S., & Rossi, M. (Eds.), Design Science at the Intersection of Physical and Virtual Design: Proceedings of the 8th International Conference DESRIST 2013 (pp. 448–455). Lecture Notes in Computer Science: Vol. 7939. Heidelberg: Springer.
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    Tarchinskaya, E., & Taratoukhine, V. M. M. (2013). Cloud-based Engineering Design and Manufacturing: State-of-the-Art. In Proceedings of the IFAC Conference on Manufacturing Modelling, Management, and Control, St. Petersburg, Russian Federation, 353–358.
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    Research article (journal)

    Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management, 60(3), 468–482.
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    Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems, 25(1), 37–68.
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  • 2012

    Research article (book contribution)

    Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. In Barros, A., & Oberle, D. (Eds.), Handbook of Service Description (pp. 19–44). New York: Springer US.
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    Matzner, M., Becker, , & Jörg, (2012). Requirements for a Service Description Language: Findings from a Delphi Study. In Barros, A., & Oberle, D. (Eds.), Handbook of Service Description (pp. 503–519). New York: Springer.
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    Research article in proceedings (conference)

    Becker, J., Matzner, M., Müller, O., & Walter, M. (2012). A Review of Event Formats as Enablers of event-driven BPM. In Aalst, W. v. d., Mylopoulos, J., Rosemann, M., Shaw, M. J., & Szyperski, C. (Eds.), Proceedings of the BPM 2011 International Workshops, Part 1 (pp. 433–445). Lecture Notes in Business Information Processing: Vol. 99. Berlin: Springer.
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    Friedenstab, J.-P., Janiesch, C., Matzner, M., & Müller, O. (2012). Extending BPMN for Business Activity Monitoring. In Proceedings of the Hawaii International Conference on System Sciences (HICSS-45), Wailea, HI, USA, 4158–4167.
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    Matzner, M., Stein, A., Stolze, C., Voigt, M., & Alexandrini, F. (2012). IS Research Challenges and Needs for Service Networks: A Brazilian-German Perspective. In Aseeva, N., Babkin, E., & Kozyrev, O. (Eds.), Proceedings of the 11th International Conference on Perspectives in Business Informatics Research (pp. 136–147). Lecture Notes in Business Information Processing (LNBIP): Vol. 128. Berlin: Springer.
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    Raffelsieper, T., Becker, J., Matzner, M., & Janiesch, C. (2012). Requirements for a Pattern Language for Event-driven Business Activity Monitoring. In Proceedings of the Multikonferenz der Wirtschaftsinformatik (MKWI 2012), Braunschweig, Germany.
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    Research article (journal)

    Janiesch, C., Matzner, M., & Müller, O. (2012). Beyond Process Monitoring: A Proof-of-Concept of Event-driven Business Activity Management. Business Process Management Journal, 18(4), 625–643.
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  • 2011

    Research article (book contribution)

    Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Integrierte Informationslogistik in der hybriden Wertschöpfung. In Gatermann, I., & Fleck, M. (Eds.), Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF (pp. 247–255). Frankfurt am Main: Campus Verlag.
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    Niemann, M., Janiesch, C., Kuprian, H., Korthaus, A., Müller, O., & Matzner, M. (2011). Prototypical Support. In Janiesch, C., Niemann, M., & Steinmetz, R. (Eds.), The TEXO Governance Framework — Whitepaper (pp. 118–135). The TEXO Governance Framework — Whitepaper. SAP Research.
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    Research article in proceedings (conference)

    Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., & Müller, O. (2011). Information Needs in Service Systems — A Framework for Integrating Service and Manufacturing Business Processes. In Proceedings of the Hawaii International Conference on System Sciences (HICSS-44), Koloa, HI, USA.
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    Becker, J., Beverungen, D., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In Jain, H., Sinha, A. P., & Vitharana, P. (Eds.), Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011 (pp. 366–375). Lecture Notes in Computer Science: Vol. 6629. Berlin: Springer.
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    Janiesch, C., Fischer, R., Matzner, M., & Müller, O. (2011). Business Activity Management for Service Networks in Cloud Environments. In Proceedings of the 6th Workshop on Middleware for Service Oriented Computing, Lisboa, Portugal.
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    Janiesch, C., Matzner, M., Müller, O., Vollmer, R., & Becker, J. (2011). Slipstream: Architecture Options for Real-Time Process Analytics. In Proceedings of the ACM Symposium on Applied Computing (SAC2011), Taichung, Taiwan, 295–300.
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    Janiesch, C., Matzner, M., & Müller, O. (2011). A Blueprint for Event-driven Business Activity Management. In Rinderle-Ma, S., Toumani, F., & Wolf, K. (Eds.), Proceedings of the 9th International Conference Business Process Management (BPM 2011) (pp. 17–28). Lecture Notes in Computer Science (LNCS): Vol. 6896. Berlin: Springer.
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    Janiesch, C., Matzner, M., & Müller, O. (2011). Slipstream: A BAM Proof of Concept using Standard Software. In Proceedings of the 9th International Conference on Business Process Management (BPM 2011), Demo Track, Clermont-Ferrand, France.
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    Working paper

    Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Flexible Informationssystem-Architekturen für hybride Wertschöpfungsnetzwerke (FlexNet). In Becker, J., Grob, H.-L., Hellingrath, B., Klein, S., Kuchen, H., & Müller-Funk, U. (Eds.), Arbeitsberichte des Instituts für Wirtschaftsinformatik: Vol. 130. Münster, Germany: University of Muenster.
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  • 2010

    Research article in proceedings (conference)

    Becker, J., Alexandrini, F., Araújo, T. S., Creutzberg, J., Matzner, M., & Voigt, M. (2010). IT-supported Strategic Management in Municipal Public Administration in Brazil. In Proceedings of the IADIS International Conference e-Society 2010, Porto, Portugal, 131–140.
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    Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Cost of Service Life — Decision Support for Selecting and Orchestrating Services. In Proceedings of the IADIS International Conference e-Society 2010, Porto, Portugal, 322–329.
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    Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In Morin, J.-H., Ralyté, J., & Snene, M. (Eds.), Exploring Service Sciences (pp. 282–288). Lecture Notes in Business Information Processing (LNBIP): Vol. 53. Berlin: Springer.
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    Becker, J., Matzner, M., & Voigt, M. (2010). Selecting Interorganizational Standards — A Management Cybernetics Perspective. In Proceedings of the 16th Americas Conference on Information Systems (AMCIS2010), Lima, Peru, 1–8.
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    Research article (journal)

    Becker, J., Matzner, M., & Voigt, M. (2010). Theory-based Analyses of Interorganisational Standards for Self-organising, Adaptive Value Creation Networks. Electronic Communications of the EASST, 27, 1–12.
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    Other scientific publication

    Deutsches Institut für Normung e.V. (2010). PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung. Berlin: Beuth Verlag.
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  • 2009

    Research article in proceedings (conference)

    Becker, J., Beverungen, D., Knackstedt, R., & Matzner, M. (2009). Configurative Service Engineering — A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance. In Proceedings of the 42nd Hawai'i International Conference of System Sciences, Waikoloa, HI, USA.
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    Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2009). A Framework for Design Research in the Service Science Discipline. In Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA.
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    Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2009). Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In Alt, R., Fähnrich, K.-P., & Franczyk, B. (Eds.), Proceedings of the First International Symposium on Services Science (ISSS'09) (pp. 75–85). Leipziger Beiträge zur Wirtschaftsinformatik: Vol. 5. Berlin: Logos.
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    Becker, J., Knackstedt, R., & Matzner, M. (2009). Webservices für die Verrechnung in Wertschöpfungsnetzwerken auf Basis Vollständiger Finanzpläne. In Proceedings of the Internationale Tagung Wirtschaftsinformatik (WI 2009), Zurich, Sitzerland, 409–418.
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    Matzner, M., Voigt, M., Alexandrini, F., Araújo, T. S., & Becker, J. (2009). Process Modelling in Brazilian Public Administrations: The domain-specific PICTURE approach. In Proceedings of the 15th Americas Conference on Information Systems (AMCIS2009), San Francisco, CA, USA, 1–9.
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    Winkelmann, A., & Matzner, M. (2009). Teaching medium-sized ERP systems — a problem-based learning approach. In Papadopoulos, G. A., Wojtkowski, G., Wojtkowski, W., Wrycza, , Stanislaw, , Zupancic, , & Joze, (Eds.), Proceedings of the Information Systems Development Conference 2008 (pp. 891–901). New York: Springer.
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  • 2008

    Research article in proceedings (conference)

    Alexandrini, F., Becker, J., Holler, D., Spaeth, F., Matzner, M., Fuchs, P., Visentainer, J., Soares, D., & Vendramini, I. (2008). Governo Eletrônico nos Municípios do Alto Vale do Itajaí — Santa Catarina — Projeto Transreg. In Proceedings of the Simpósio de Excelênciaem Gestão e Tecnologia (SEGeT 2008), Resende, RJ, Brazil.
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    Becker, J., Knackstedt, R., Matzner, M., & Pöppelbuß, J. (2008). Creating and Monitoring Intra-cooperation Settlement Systems for Product-Service Systems: a finance plan based approach. In Proceedings of the International RESER Conference 2008, Stuttgart, Germany.
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    Becker, J., Knackstedt, R., Matzner, M., & Pöppelbuß, J. (2008). Leveraging Product-Service Systems by Implementing Service Oriented Architecture. In Proceedings of the International RESER Conference 2008, Stuttgart, Germany.
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    Becker, J., Knackstedt, R., Matzner, M., & Pöppelbuß, J. (2008). The Research Map of Hybrid Value Creation: A Repository for Research Results. In Proceedings of the International RESER Conference 2008, Stuttgart, Germany.
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    Becker, J., Matzner, M., & Müller, O. (2008). Comparing Architectural Styles for Service-oriented Architectures — a REST vs. SOAP case study. In Papadopoulos, G. A., Wojtkowski, G., Wojtkowski, W., Wrycza, , Stanislaw, , Zupancic, , & Joze, (Eds.), Proceedings of the Information Systems Development Conference 2008 (pp. 207–215). New York City, NY, USA: Springer.
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    Becker, J., Matzner, M., Müller, O., & Winkelmann, A. (2008). Towards a Semantic Data Quality Management — Using Ontologies to Assess Master Data Quality in Retailing. In Proceedings of the Americas Conference on Information Systems (AMCIS), Toronto, Canada.
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    Winkelmann, A., Matzner, M., Müller, O., & Becker, J. (2008). Ein Plädoyer für die Berücksichtigung von Semantik beim Stammdaten-Alignment — Vorgehensmodell und prototypische Anwendung im Einzelhandel. In Dinter, B., Winter, R., Chamoni, P., Gronau, N., & Turowski, K. (Eds.), Synergien durch Integration und Informationslogistik (pp. 165–181). Lecture Notes in Informatics (LNI): Vol. P-138. Bonn: GI.
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    Research article (journal)

    Becker, J., Knackstedt, R., Matzner, M., & Kröger, T. (2008). Leistungsbündel aus Produkten und Dienstleistungen. Industrie Management, 24(5), 69–73.
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  • 2007

    Research article in proceedings (conference)

    Becker, J., Niehaves, B., Müller-Wienbergen, F., & Matzner, M. (2007). Open Source Public Sector Business Intelligence Systems. In Wojtkowski, W., Wojtkowski, G., Lang, M., Conboy, K., & Barry, C. (Eds.), Information Systems Development: Challenges in Practice, Theory, and Education (pp. 379–391). New York City, NY, USA: Springer.
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    Working paper

    Matzner, M., & Räckers, M. (2007). Das Bürgerbüro als Integrationspunkt — Stand und Perspektiven der Verzahnung von Frontoffice und Backoffice in Bürgerbüros von NRW-Kommunen. In Jörg, B. (Ed.).
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