Open Source Public Sector Business Intelligence Systems

Becker Jörg, Niehaves Björn, Müller-Wienbergen Felix, Matzner Martin


Abstract
Although business intelligence (BI) solutions have been a long-standing topic of major interest in private sector, public administrations (PA), however, took only first steps towards strategic management. While PA are obliged to implement new public management (NPM) approaches, such as new accounting systems or an output-oriented management, to collect management-relevant data, there is little support regarding how to employ these new structures in terms of BI. Here, balanced scorecards (BSC) can provide a valuable conceptual basis. This chapter presents a design science-oriented case study on BI design and organisational implementation in a medium-sized local PA facing core problems of such an approach. A case study analysis identifies generalisable issues.



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2007

Conference
Information Systems Development (ISD 2007)

Venue
Galway, Ireland

Book title
Information Systems Development: Challenges in Practice, Theory, and Education

Editor
Wojtkowski Wita, Wojtkowski Gregory, Lang Michael, Conboy Kieran, Barry Chris

Pages range
379-391

Publisher
Springer

Place
New York City, NY, USA

Language
English

ISSN
978-0387304038

DOI