Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector
Becker Jörg, Beverungen Daniel, Matzner Martin, Müller Oliver
Today, many industrial companies are faced with a transition fromsolely goods-oriented producers to providers of integrated value propositionsconsisting of physical goods and related services. This paper outlines implicationsof such a transition on information flows among producing and service providingunits and the customer following an explorative field study approach. Findings arecondensed into a set of design requirements for a sound IS support. As a firstconceptualization, the paper presents the concept of a shared machine record assupport for coordinating such cooperation. The machine record consists of webservices supporting the identified information flows and design requirements.