Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector
Abstract
Today, many industrial companies are faced with a transition fromsolely goods-oriented producers to providers of integrated value propositionsconsisting of physical goods and related services. This paper outlines implicationsof such a transition on information flows among producing and service providingunits and the customer following an explorative field study approach. Findings arecondensed into a set of design requirements for a sound IS support. As a firstconceptualization, the paper presents the concept of a shared machine record assupport for coordinating such cooperation. The machine record consists of webservices supporting the identified information flows and design requirements.
Cite as
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2009). Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In Alt, R., Fähnrich, K.-P., & Franczyk, B. (Eds.), Proceedings of the First International Symposium on Services Science (ISSS'09) (pp. 75–85). Leipziger Beiträge zur Wirtschaftsinformatik: Vol. 5. Berlin: Logos.Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2009
Conference
First International Symposium on Services Science
Venue
Leipzig, Germany
Book title
Proceedings of the First International Symposium on Services Science (ISSS'09)
Editor
Alt, Rainer, Fähnrich, Klaus-Peter, Franczyk, Bogdan
Start page
75
End page
85
Volume
5
Title of series
Leipziger Beiträge zur Wirtschaftsinformatik
Publisher
Logos
Place
Berlin
Language
English
ISBN
978-3-8325-2169-1
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