Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector

Becker Jörg, Beverungen Daniel, Matzner Martin, Müller Oliver


Abstract
Today, many industrial companies are faced with a transition fromsolely goods-oriented producers to providers of integrated value propositionsconsisting of physical goods and related services. This paper outlines implicationsof such a transition on information flows among producing and service providingunits and the customer following an explorative field study approach. Findings arecondensed into a set of design requirements for a sound IS support. As a firstconceptualization, the paper presents the concept of a shared machine record assupport for coordinating such cooperation. The machine record consists of webservices supporting the identified information flows and design requirements.



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2009

Conference
First International Symposium on Services Science

Venue
Leipzig, Germany

Book title
Proceedings of the First International Symposium on Services Science (ISSS'09)

Editor
Alt, Rainer, Fähnrich, Klaus-Peter, Franczyk, Bogdan

Pages range
75-85

Volume
5

Title of series
Leipziger Beiträge zur Wirtschaftsinformatik

Publisher
Logos

Place
Berlin

Language
English

ISBN
978-3-8325-2169-1

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