Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector

Becker Jörg, Beverungen Daniel, Matzner Martin, Müller Oliver


Zusammenfassung
Today, many industrial companies are faced with a transition fromsolely goods-oriented producers to providers of integrated value propositionsconsisting of physical goods and related services. This paper outlines implicationsof such a transition on information flows among producing and service providingunits and the customer following an explorative field study approach. Findings arecondensed into a set of design requirements for a sound IS support. As a firstconceptualization, the paper presents the concept of a shared machine record assupport for coordinating such cooperation. The machine record consists of webservices supporting the identified information flows and design requirements.



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2009

Konferenz
First International Symposium on Services Science

Konferenzort
Leipzig, Germany

Buchtitel
Proceedings of the First International Symposium on Services Science (ISSS'09)

Herausgeber
Alt, Rainer, Fähnrich, Klaus-Peter, Franczyk, Bogdan

Seiten
75-85

Band
5

Reihe
Leipziger Beiträge zur Wirtschaftsinformatik

Verlag
Logos

Ort
Berlin

Sprache
Englisch

ISBN
978-3-8325-2169-1

Gesamter Text