@inproceedings{LindgrenS2023Untangling,
  author = {Ida Lindgren and Hendrik Scholta},
  title = {Untangling the Relationship Between Public Service Automation and No-Stop Government},
  booktitle = {Electronic Government: 22$^{nd}$ IFIP WG 8.5 International Conference, EGOV 2023, Budapest, Hungary, September 5–7, 2023, Proceedings},
  pages = {83--94},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {14130},
  editor = {Ida Lindgren and Csaba Csáki and Evangelos Kalampokis and Marijn Janssen and Pereira Gabriela Viale and Shefali Virkar and Efthimios Tambouris and Anneke Zuiderwijk},
  year = {2023},
  publisher = {Springer},
  address = {Cham},
  doi = {10.1007/978-3-031-41138-0_6},
  url = {https://link.springer.com/chapter/10.1007/978-3-031-41138-0_6},
  note = {Publication status: Published}
}

@article{BadakhshanSSVB2023AMeasurement,
  author = {Peyman Badakhshan and Hendrik Scholta and Theresa Schmiedel and Jan {vom Brocke}},
  title = {A measurement instrument for the “ten principles of good BPM”},
  journal = {Business Process Management Journal},
  year = {2023},
  volume = {29},
  number = {6},
  pages = {1762--1790},
  doi = {10.1108/BPMJ-08-2021-0549},
  url = {https://www.emerald.com/insight/content/doi/10.1108/BPMJ-08-2021-0549/},
  note = {Publication status: Published}
}

@article{PawlowskiS2023ATaxonomyFor,
  author = {Caroline Pawlowski and Hendrik Scholta},
  title = {A taxonomy for proactive public services},
  journal = {Government Information Quarterly},
  year = {2023},
  volume = {40},
  number = {1},
  doi = {10.1016/j.giq.2022.101780},
  note = {Publication status: Published}
}

@article{ScholtaL2023Proactivity,
  author = {Hendrik Scholta and Ida Lindgren},
  title = {Proactivity in digital public services: A conceptual analysis},
  journal = {Government Information Quarterly},
  year = {2023},
  volume = {40},
  number = {3},
  doi = {10.1016/j.giq.2023.101832},
  url = {https://www.sciencedirect.com/science/article/abs/pii/S0740624X23000321},
  note = {Publication status: Published}
}

@techreport{BeckerBFGHHHMS2022Machbarkeitsstudie,
  author = {Jörg Becker and Alessandro Benke and Peter Fettke and Oliver Gutermuth and Sebastian Halsbenning and Constantin Houy and Benedikt Hoffmeister and Robert Müller and Hendrik Scholta},
  title = {Machbarkeitsstudie zu den IT-technischen Anforderungen einer weitergehenden Digitalisierung im Bereich Soziale Sicherheit},
  institution = {Bundesministerium für Arbeit und Soziales},
  series = {Forschungsbericht},
  number = {600},
  volume = {600},
  year = {2022},
  address = {Berlin},
  url = {https://www.ssoar.info/ssoar/handle/document/81297},
  note = {Publication status: Published}
}

@book{HalsbenningSD2021WenigerIst,
  editor = {Nationales E-Government Kompetenzzentrum e.V.},
  title = {Weniger ist manchmal mehr: Dienstleistungen und Anforderungen für einen No-Stop-Shop},
  year = {2021},
  publisher = {NEGZ},
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2021.22},
  url = {https://negz.org/wp-content/uploads/2021/09/NEGZ-Kurzstudie-22-Dienstleistungen-u-Anforderungen-fu%CC%88r-einen-No-Stop-Shop-2021.pdf},
  note = {Publication status: Published}
}

@techreport{BeckerDGHKLPS2021Challenges,
  author = {Jörg Becker and Bettina Distel and Matthias Grundmann and Thomas Hupperich and Norbert Kersting and Andreas Löschel and do Amaral Marcelo Parreira and Hendrik Scholta},
  title = {Challenges and Potentials of Digitalisation for Small and Mid-sized Towns: Proposition of a Transdisciplinary Research Agenda},
  institution = {European Research Center for Information Systems},
  series = {Working Papers},
  number = {36},
  volume = {36},
  editor = {J. Becker and M. Dugas and F. Gieseke and B. Hellingrath and T. Hoeren and S. Klein and H. Kuchen and H. Trautmann and G. Vossen},
  year = {2021},
  address = {Münster},
  url = {https://www.ercis.org/sites/ercis/files/structure/network/research/ercis-working-papers/ercis_wp_36.pdf},
  note = {Publication status: Published}
}

@book{HalsbenningSD2020QuoVadisCivis,
  author = {Sebastian Halsbenning and Hendrik Scholta and Bettina Distel},
  title = {Quo vadis, Civis? Entwicklung einer Citizen Journey für eine nachfrageorientierte Dienstleistungsentwicklung im öffentlichen Sektor},
  volume = {13},
  year = {2020},
  publisher = {NEGZ},
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2020.13},
  url = {https://negz.org/wp-content/uploads/2020/12/NEGZ-Kurzstudie-13-Quo-vadis-Civis-2020.pdf},
  note = {Publication status: Published}
}

@inproceedings{GrabitzS2020Evaluation,
  author = {Tabea Grabitz and Hendrik Scholta},
  title = {Evaluation of Success Factors for Public One-Stop Portals and Integrated Portals: A Literature Review},
  booktitle = {Entwicklungen, Chancen und Herausforderungen der Digitalisierung --- Band 1: Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020},
  pages = {1712--1723},
  editor = {N Gronau and M Heine and H Krasnova and K Pousttchi},
  year = {2020},
  publisher = {GITO Verlag},
  address = {Berlin},
  doi = {10.30844/wi_2020_r3-grabitz},
  url = {https://library.gito.de/oa_wi2020-r3.html},
  note = {Publication status: Published}
}

@inproceedings{HalsbenningSN2020TheDataDoesnT,
  author = {Sebastian Halsbenning and Hendrik Scholta and Marco Niemann},
  title = {The Data Doesn't Lie—An Approach for Form Usability Evaluation Based on Data Quality},
  booktitle = {Proceedings of the 28$^{th}$ European Conference on Information Systems (ECIS 2020)},
  year = {2020},
  address = {Marrakech, Morocco},
  url = {https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1027&context=ecis2020_rip},
  note = {Publication status: Published}
}

@inproceedings{ScholtaHDB2020WalkingAMile,
  author = {Hendrik Scholta and Sebastian Halsbenning and Bettina Distel and Jörg Becker},
  title = {Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective},
  booktitle = {Electronic Government: 19$^{th}$ IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 --- September 2, 2020, Proceedings},
  pages = {164--178},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {12219},
  editor = {Pereira Viale and Janssen Gabriela; and Lee Marijn; and Lindgren Habin; and Rodríguez Bolívar Ida; and Pedro; Scholl Manuel and Jochen; Zuiderwijk Hans and  Anneke},
  year = {2020},
  publisher = {Springer},
  address = {Cham},
  doi = {10.1007/978-3-030-57599-1_13},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-57599-1_13},
  note = {Publication status: Published}
}

@article{ScholtaBRBK2020Standardization,
  author = {Hendrik Scholta and Dian Balta and Michael Räckers and Jörg Becker and Helmut Krcmar},
  title = {Standardization of Forms in Governments: A Meta-Model for a Reference Form Modeling Language},
  journal = {Business and Information Systems Engineering (BISE)},
  year = {2020},
  volume = {62},
  number = {6},
  pages = {535--560},
  doi = {10.1007/s12599-019-00623-1},
  url = {https://link.springer.com/article/10.1007%2Fs12599-019-00623-1},
  note = {Publication status: Published}
}

@incollection{HalsbenningNRS2019ProzesseUnd,
  author = {Sebastian Halsbenning and Marco Niemann and Michael Räckers and Hendrik Scholta},
  title = {Prozesse und Prozessmanagement in der öffentlichen Verwaltung},
  booktitle = {Handbuch E-Government: Technikinduzierte Verwaltungsentwicklung},
  pages = {245--265},
  editor = {Jürgen Stember and Wolfgang Eixelsberger and Alessia Neuroni and Andreas Spichiger and Franz-Reinhard Habbel and Manfred Wundara},
  year = {2019},
  publisher = {Springer Gabler},
  address = {Wiesbaden},
  isbn = {978-3-658-21401-2},
  doi = {10.1007/978-3-658-21596-5_24-2},
  note = {Publication status: Published}
}

@inproceedings{ScholtaL2019TheLongAnd,
  author = {Hendrik Scholta and Ida Lindgren},
  title = {The Long and Winding Road of Digital Public Services—One Next Step: Proactivity},
  booktitle = {Proceedings of the 40$^{th}$ International Conference on Information Systems (ICIS 2019)},
  year = {2019},
  address = {Munich},
  url = {https://aisel.aisnet.org/icis2019/digital_government/digital_government/7/},
  note = {Publication status: Published}
}

@inproceedings{ScholtaNHRB2019FastAndFederalPolicies,
  author = {Hendrik Scholta and Marco Niemann and Sebastian Halsbenning and Michael Räckers and Jörg Becker},
  title = {Fast and Federal—Policies for Next-Generation Federalism in Germany},
  booktitle = {Proceedings of the 52$^{nd}$ Hawaii International Conference on System Sciences (HICSS 2019)},
  pages = {3273--3282},
  year = {2019},
  address = {Wailea, Hawaii},
  url = {https://scholarspace.manoa.hawaii.edu/handle/10125/59763},
  note = {Publication status: Published}
}

@article{ScholtaMKB2019FromOneStop,
  author = {Hendrik Scholta and Willem Mertens and Marek Kowalkiewicz and Jörg Becker},
  title = {From one-stop shop to no-stop shop: An e-government stage model},
  journal = {Government Information Quarterly (GIQ)},
  year = {2019},
  volume = {36},
  number = {1},
  pages = {11--26},
  doi = {10.1016/j.giq.2018.11.010},
  url = {https://www.sciencedirect.com/science/article/pii/S0740624X17304239},
  note = {Publication status: Published}
}

@article{ScholtaNDRB2019SemiAutomatic,
  author = {Hendrik Scholta and Marco Niemann and Patrick Delfmann and Michael Räckers and Jörg Becker},
  title = {Semi-automatic inductive construction of reference process models that represent best practices in public administrations: A method},
  journal = {Information Systems},
  year = {2019},
  volume = {84},
  number = {September 2019},
  pages = {63--87},
  doi = {10.1016/j.is.2019.03.001},
  url = {https://www.sciencedirect.com/science/article/abs/pii/S0306437918300838},
  note = {Publication status: Published}
}

@phdthesis{Scholta2018Standardization,
  author = {Hendrik Scholta},
  title = {Standardization of Government Forms through Reference Modeling: A Method},
  school = {Universität Münster},
  year = {2018},
  note = {Publication status: Published}
}

@incollection{BraeuerKSM2017Grundlagen,
  author = {Sebastian Bräuer and Ralf Knackstedt and Hendrik Scholta and Martin Matzner},
  title = {Grundlagen der Informationsmodellierung},
  booktitle = {Planung koordinierter Wertschöpfungspartnerschaften},
  pages = {61--77},
  editor = {Jörg Becker and Torben Bernhold and Ralf Knackstedt and Martin Matzner},
  year = {2017},
  publisher = {Springer Gabler},
  address = {Berlin, Heidelberg},
  isbn = {978-3-662-55361-9},
  doi = {10.1007/978-3-662-55362-6_2},
  url = {https://link.springer.com/chapter/10.1007/978-3-662-55362-6_2},
  note = {Publication status: Published}
}

@incollection{BraeuerS2017Erfahrbarkeit,
  author = {Sebastian Bräuer and Hendrik Scholta},
  title = {Erfahrbarkeit von hybriden Wertschöpfungsnetzwerken: Die Cooperation Experience-App},
  booktitle = {Planung koordinierter Wertschöpfungspartnerschaften},
  pages = {255--279},
  editor = {Jörg Becker and Torben Bernhold and Ralf Knackstedt and Martin Matzner},
  year = {2017},
  publisher = {Springer Gabler},
  address = {Berlin, Heidelberg},
  isbn = {978-3-662-55361-9},
  doi = {10.1007/978-3-662-55362-6_3},
  url = {https://link.springer.com/chapter/10.1007/978-3-662-55362-6_3},
  note = {Publication status: Published}
}

@incollection{BraeuerSSK2017Entwicklung,
  author = {Sebastian Bräuer and Hendrik Scholta and Matthias Strotmeier and Ralf Knackstedt},
  title = {Entwicklung und Anwendung der Cooperation Experience-Modellierungsmethode},
  booktitle = {Planung koordinierter Wertschöpfungspartnerschaften},
  pages = {109--157},
  editor = {Jörg Becker and Torben Bernhold and Ralf Knackstedt and Martin Matzner},
  year = {2017},
  publisher = {Springer Gabler},
  address = {Berlin, Heidelberg},
  isbn = {978-3-662-55361-9},
  doi = {10.1007/978-3-662-55362-6_2},
  url = {https://link.springer.com/chapter/10.1007/978-3-662-55362-6_2},
  note = {Publication status: Published}
}

@incollection{RunschkeDSB2017Management,
  author = {Florian Runschke and Jan Dageförde and Hendrik Scholta and Sebastian Bräuer},
  title = {Management von Informationsobjekten in hybriden Wertschöpfungsnetzwerken},
  booktitle = {Planung koordinierter Wertschöpfungspartnerschaften},
  pages = {179--202},
  editor = {Jörg Becker and Torben Bernhold and Ralf Knackstedt and Martin Matzner},
  year = {2017},
  publisher = {Springer Gabler},
  address = {Berlin, Heidelberg},
  isbn = {978-3-662-55361-9},
  doi = {10.1007/978-3-662-55362-6_3},
  url = {https://link.springer.com/chapter/10.1007/978-3-662-55362-6_3},
  note = {Publication status: Published}
}

@inproceedings{HermannSBB2017Collaborative,
  author = {A Hermann and H Scholta and S Bräuer and J Becker},
  title = {Collaborative Business Process Management --- A Literature-based Analysis of Methods for Supporting Model Understandability},
  booktitle = {Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017),
St. Gallen},
  pages = {286--300},
  editor = {J M Leimeister and W Brenner},
  year = {2017},
  address = {St. Gallen},
  url = {https://wi2017.blob.core.windows.net/website/download/papers/WI2017-0195.pdf},
  note = {Publication status: Published}
}

@inproceedings{HoehenbergerS2017WillGovernment,
  author = {S Höhenberger and H Scholta},
  title = {Will Government Forms Ever be Consistent? Detecting Violations in Form Structures by Utilizing Graph Theory},
  booktitle = {Proceedings of the 25$^{th}$ European Conference on Information Systems (ECIS 2017)},
  pages = {737--752},
  year = {2017},
  address = {Guimarães},
  url = {http://aisel.aisnet.org/ecis2017_rp/48/},
  note = {Publication status: Published}
}

@inproceedings{Scholta2017TheSameBut,
  author = {H Scholta},
  title = {The Same but Still Different: Forms in E-Government},
  booktitle = {Proceedings of the 50$^{th}$ Hawaii International Conference on System Sciences (HICSS 2017)},
  pages = {2559--2568},
  year = {2017},
  address = {Waikoloa Village, Hawaii},
  url = {http://hdl.handle.net/10125/41465},
  note = {Publication status: Published}
}

@inproceedings{ScholtaMRK2017FromOneStopShop,
  author = {H Scholta and W Mertens and A Reeve and M Kowalkiewicz},
  title = {From One-Stop-Shop to No-Stop-Shop: An E-Government Stage Model},
  booktitle = {Proceedings of the 25$^{th}$ European Conference on Information Systems (ECIS 2017)},
  pages = {918--934},
  year = {2017},
  address = {Guimarães},
  url = {http://aisel.aisnet.org/ecis2017_rp/60/},
  note = {Publication status: Published}
}

@inproceedings{Scholta2016SemiAutomatic,
  author = {H Scholta},
  title = {Semi-Automatic Inductive Derivation of Reference Process Models that Represent Best Practices in Public Administrations},
  booktitle = {Proceedings of the 24$^{th}$ European Conference on Information Systems (ECIS 2016)},
  year = {2016},
  address = {İstanbul},
  url = {http://aisel.aisnet.org/ecis2016_rip/53/},
  note = {Publication status: Published}
}

@inproceedings{Scholta2016Similarity,
  author = {H Scholta},
  title = {Similarity of Activities in Process Models: Towards a Metric for Domain-Specific Business Process Modeling Languages},
  booktitle = {Proceedings of the 24$^{th}$ European Conference on Information Systems (ECIS 2016)},
  year = {2016},
  address = {İstanbul},
  url = {http://aisel.aisnet.org/ecis2016_rip/63/},
  note = {Publication status: Published}
}

@article{FolmerMRSB2016Standardized,
  author = {Erwin Folmer and Martin Matzner and Michael Räckers and Hendrik Scholta and Jörg Becker},
  title = {Standardized but flexible information exchange for networked public administrations: A method},
  journal = {Transforming Government: People, Process and Policy},
  year = {2016},
  volume = {10},
  number = {2},
  pages = {239--255},
  doi = {10.1108/TG-09-2014-0044},
  url = {http://www.emeraldinsight.com/doi/abs/10.1108/TG-09-2014-0044},
  note = {Publication status: Published}
}

@inproceedings{ChasinS2015TakingPeerToPeer,
  author = {F Chasin and H Scholta},
  title = {Taking Peer-to-Peer Sharing and Collaborative Consumption onto the Next Level --- New Opportunities and Challenges for E-Government},
  booktitle = {Proceedings of the 23$^{rd}$ European Conference on Information Systems (ECIS 2015)},
  year = {2015},
  address = {Münster, Germany},
  url = {http://aisel.aisnet.org/ecis2015_cr/27/},
  note = {Publication status: Published}
}

@inproceedings{ScholtaBWBK2015Standardization,
  author = {H Scholta and D Balta and P Wolf and J Becker and H Krcmar},
  title = {Standardization of Service Descriptions, Process Models and Forms in Public Administrations: Results from a Survey in Germany},
  booktitle = {Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and ePart 2015},
  pages = {245--252},
  series = {Innovation and the Public Sector},
  volume = {22},
  editor = {E Tambouris and H J Scholl and M Janssen and M A Wimmer and K Tarabanis and M Gascó and B Klievink and I Lindgren and M Milano and P Panagiotopoulos and T A Pardo and P Parycek and Ø Sæbø},
  year = {2015},
  publisher = {IOS Press},
  address = {Amsterdam},
  doi = {10.3233/978-1-61499-570-8-245},
  url = {http://ebooks.iospress.nl/volumearticle/40828},
  note = {Publication status: Published}
}

@book{BeckerHHJKNRRSSSTWZ2014AnalyseDes,
  author = {Jörg Becker and Marcel Heddier and Sara Hofmann and Marlen Jurisch and Helmut Krcmar and Björn Niehaves and Michael Räckers and Hans Peter Rauer and John Schilling and Hendrik Scholta and Claudius Seidel and Basanta Thapa and Petra Wolf and Robert Zepic},
  title = {Analyse des Potenzials des E-Government-Gesetzes. Studie im Auftrag des Bundesministeriums des Innern},
  year = {2014},
  publisher = {NEGZ},
  address = {Berlin},
  url = {http://negz.org/sites/default/files/NEGZ_Potenzialanalyse_EGovG-Gesamtdokument_final-20141216.pdf},
  note = {Publication status: Published}
}

@inproceedings{MatznerS2014ProcessMining,
  author = {M Matzner and H Scholta},
  title = {Process Mining Approaches to Detect Organizational Properties in Cyber-Physical Systems},
  booktitle = {Proceedings of the 22$^{nd}$ European Conference on Information Systems (ECIS 2014)},
  year = {2014},
  address = {Tel Aviv, Israel},
  isbn = {978-0-9915567-0-0},
  url = {http://publications.martin-matzner.de/8/1/Ecis2014_1.pdf},
  note = {Publication status: Published}
}