Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
Keywords
Customer Journey; User Journey; Service Design; Digital Government; Citizen Journey
Cite as
Scholta, H., Halsbenning, S., Distel, B., & Becker, J. (2020). Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective. In Viale Pereira, G., Janssen, M., Lee, H., Lindgren, I., Rodríguez Bolívar, M. P., Scholl, H. J., & Zuiderwijk, A. (Eds.), Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 — September 2, 2020, Proceedings (pp. 164–178). Lecture Notes in Computer Science (LNCS): Vol. 12219. Cham: Springer.Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2020
Conference
EGOV-CeDEM-ePart 2020
Venue
Linköping
Book title
Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings
Editor
Viale Pereira, Gabriela; Janssen, Marijn; Lee, Habin; Lindgren, Ida; Rodríguez Bolívar, Manuel Pedro; Scholl, Hans Jochen; Zuiderwijk, Anneke
Start page
164
End page
178
Volume
12219
Title of series
Lecture Notes in Computer Science (LNCS)
Publisher
Springer
Place
Cham
Language
English
DOI
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