Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective

Scholta Hendrik, Halsbenning Sebastian, Distel Bettina, Becker Jörg

Schlüsselwörter

Customer Journey; User Journey; Service Design; Digital Government; Citizen Journey

Zitieren als

Scholta, H., Halsbenning, S., Distel, B., & Becker, J. (2020). Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective. In Viale, P., Gabriela;, J., Marijn;, L., Habin;, L., Ida;, R. B., Manuel, P. S., Hans, J. Z., & Anneke, (Eds.), Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 — September 2, 2020, Proceedings (pp. 164–178). Lecture Notes in Computer Science (LNCS): Vol. 12219. Cham: Springer.

Details

Publikationstyp
Forschungsartikel in Sammelband (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2020

Konferenz
EGOV-CeDEM-ePart 2020

Konferenzort
Linköping

Buchtitel
Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings

Herausgeber
Viale Pereira, Gabriela; Janssen, Marijn; Lee, Habin; Lindgren, Ida; Rodríguez Bolívar, Manuel Pedro; Scholl, Hans Jochen; Zuiderwijk, Anneke

Erste Seite
164

Letzte Seite
178

Band
12219

Reihe
Lecture Notes in Computer Science (LNCS)

Verlag
Springer

Ort
Cham

Sprache
Englisch

DOI
https://doi.org/10.1007/978-3-030-57599-1_13

Gesamter Text
https://link.springer.com/