WI Nachwuchswissenschaftlertreffen Münster, 16./17.September 2022

Feasibility Study on Requirements for Future Digitalization Pathways for the German Social Security Systems

Based on the successful introduction of the EESSI procedure, the task of the given study is to identify further digitalization potentials in the field of Social Security in Germany. These potentials are identified on the basis of semi-structured interviews with experts familiar with both the EESSI procedure and general topics of digitalization in German Social Security systems. These digitalization potentials show initial pathways that can be considered in the context of a future transformation of Social Security Systems.

Less is sometimes more: Services and requirements for a no-stop shop

In a no-stop shop (NSS), public services are provided proactively without any activity from citizens. For a NSS, data of citizens is to be integrated so they do not have to apply for public services any longer. Instead, services are provided by public organizations without application. A shift to proactive service provision entails fundamental procedural changes and is therefore not comparable with standard digitalization decisions. For the realization of a NSS, both a customized instrument that supports public organizations in the selection of services for the NSS and a catalog of requirements for the concrete implementation of the NSS are necessary. The goals of this project are therefore 1. the creation of a catalog of requirements for a no-stop shop that takes into account and harmonizes both public organization and citizen interests (especially digital sovereignty) 2. development of a calculation method to support the decision-making process for the selection of services for the no-stop shop

Quo vadis, Civis? Development of a citizen journey for a demand-oriented service design in the public sector

Up to now, the public sector has taken a supply-oriented approach to the design of electronic services for citizens. Companies in the private sector, on the other hand, have been relying on demand-oriented service design for years. So-called 'customer journeys', which focus on improving the service experience of customers, are used to better understand the perception of services by customers and to tailor the use of online services to that perception. Especially against the background of the stagnating e-government usage rates in Germany, the necessity for a user-oriented design of public services is tremendous. In this project, we therefore examine the applicability of customer journeys to the public sector and develop a so-called e-Government Citizen Journey, which we evaluate for its applicability in practice.

Propelling Business Process Management by Research and Innovation Staff Exchange

RISE_BPM networks world-leading research institutions and corporate innovators to develop new horizons for Business Process Management (BPM). BPM is a boundary-spanning discipline focused on division and re-integration of day-to-day work in organisations and on analysis of process data for organisational decision-making. Recent break-through innovations in Social Computing, Smart Devices, Real-Time Computing, and Big Data Technology create a strong impetus for propelling BPM into a pervasive corporate topic that enables design of entirely new products and services.

Government as a Service (GaaS) in Germany - Concepts and Challenges

"Government as a Service" - the underlying idea of this concept is that procedures and processes for recurring services are standardized and reused by the administrations and their public IT service providers - as a service - in the provision of services. The goal is the seamless, consistently digitized service provision. The resulting concept describes the status quo and summarizes the challenges.

Life event based e-government using the example of the life situation "Child"

Although German municipalities offer similar services, their electronic implementations are often heterogeneous. Thus, citizens are confronted with many different websites which leads to a low adoption of e-government services. Consequently, this project aims at the conceptualization of a one-stop-shop for the German e-government. Based on a documentation of current processes at different public administrations, a to-be architecture will be conceptualized that represents a life event based, uniform nationwide platform to offer e-government services regarding the live event “child” such as child benefit.

Federal Information Management

Many public administrations maintain their information on administrative procedures on their own. This leads to a heterogeneous information landscape. It is, however, crucial for maintaining a reliable public service that same content is always described the same. Here, the FIM project comes into play. It is the goal to build up an information management that supports information exchange across all federal levels between internal processes and between public administrations and citizens (public service). This will be achieved by combining functional and technical Standardization.

Perceptible Integration of Products and Services as necessary for the requirements-oriented Coordination of Product Service System Networks

In product service system networks manufacturers and service organizations collaborate for providing customers with individualized solutions. Cooperation Experience focuses on developing a methodology that allows to conceptualize these networks, with a special focus on the required coordination between the participating actors’ tasks. With this method and a supporting test environment, the collaboration between the actors is visualized and the impacts and requirements for inter-organizational information flows and document exchanges are explicated. For supporting the application of the method, reference contents are generated and integrated into the supporting prototypical tools. Within this project, the University of Muenster is responsible for the design and implementation of these software prototypes.

FOR 5393: The future smart town - Subproject: Efficient and identity-enhancing law enforcement in the municipality of a mid-sized town