@inproceedings{KoddebuschDDBB2024GettingRid,
  author = {Michael Koddebusch and Bettina Distel and Maria Marco Di and Paul Brützke and Jörg Becker},
  title = {Getting Rid of It: An Unlearning Perspective on Digital Government Competences},
  booktitle = {Electronic Participation: 16$^{th}$ IFIP WG 8.5 International Conference, ePart 2024, Ghent, Belgium, September 3–5, 2024, Proceedings},
  pages = {47--63},
  series = {Lecture Notes in Computer Science},
  volume = {14891},
  editor = {Johannessen Rohde and Csáki Marius; and Daneels Csaba; and Hofmann Lieselot; and Lampoltshammer Sara; and Parycek Thomas; and Schwabe Peter; and Tambouris Gerhard; and Ubacht Efthimios; and  Jolien},
  year = {2024},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-031-70803-9},
  issn = {0302-9743},
  doi = {10.1007/978-3-031-70804-6_4},
  note = {Publication status: Published}
}

@inproceedings{NowakD2024TrustInTimes,
  author = {David Nowak and Bettina Distel},
  title = {Trust in Times of Cyber Crisis: Understanding Organizational Trust Repair in the Public Sector},
  booktitle = {Electronic Government: 23$^{rd}$ IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024, Proceedings},
  pages = {134--149},
  series = {Lecture Notes in Computer Science},
  volume = {14841},
  editor = {M. Janssen and J. Crompvoets and J.R. Gil-Garcia and H. Lee and I. Lindgren and A. Nikiforova and Pereira G. Viale},
  year = {2024},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-031-70273-0},
  issn = {0302-9743},
  doi = {10.1007/978-3-031-70274-7_9},
  note = {Publication status: Published}
}

@article{DistelL2023AMatterOfPerspective,
  author = {Bettina Distel and Ida Lindgren},
  title = {A matter of perspective: Conceptualizing the role of citizens in E-government based on value positions},
  journal = {Government Information Quarterly},
  year = {2023},
  volume = {40},
  number = {4},
  doi = {10.1016/j.giq.2023.101837},
  url = {https://www.sciencedirect.com/science/article/abs/pii/S0740624X23000370?via%3Dihub},
  note = {Publication status: Published}
}

@article{DistelPK2023HowBusiness,
  author = {Bettina Distel and Ralf Plattfaut and Ingo Kregel},
  title = {How business process management culture supports digital innovation: a quantitative assessment},
  journal = {Business Process Management Journal},
  year = {2023},
  volume = {29},
  number = {5},
  pages = {1352--1385},
  doi = {10.1108/BPMJ-12-2022-0637},
  url = {https://www.emerald.com/insight/content/doi/10.1108/BPMJ-12-2022-0637/full/html},
  note = {Publication status: Published}
}

@techreport{BueckerZPBDFGHHHKKKLMNNRS2023DieDigitale,
  author = {Julia Bücker and Jozef Zelinka and do Amaral Marcelo Parreira and Jörg Becker and Bettina Distel and Christoph Feldhaus and Matthias Grundmann and Jessica Hoffmann and Henry Hosseini and Thomas Hupperich and Norbert Kersting and Michael Koddebusch and Holger Koelmann and Andreas Löschel and Jonas Maeser and David Nowak and Binh An Patrick Nguyen and Mathias Rusche and Hendrik Scholta},
  title = {Die digitale Mittelstadt der Zukunft verstehen: Ein transdisziplinärer Forschungsrahmen},
  institution = {Selbstverlag --- Eigenverlag},
  series = {Working Papers, Forschungsgruppe Digitale Mittelstadt der Zukunft (FOR 5393)},
  number = {01},
  volume = {01},
  editor = {Jörg Becker and Bettina Distel and Matthias Grundmann and Thomas Hupperich and Norbert Kersting and Andreas Löschel and do Amaral Marcelo Parreira and Hendrik Scholta},
  year = {2023},
  address = {Münster},
  doi = {10.17879/86988482729},
  url = {https://www.digitale-mittelstadt-der-zukunft.de/sites/www.digitale-mittelstadt-der-zukunft.de/files/WorkingPaper/dmdz_digitale_mittelstadt_der_zukunft_verstehen_-_working_paper_1_preprint.pdf},
  note = {Publication status: Published}
}

@incollection{DistelK2022Vertrauensmanagement,
  author = {B Distel and H Koelmann},
  title = {Vertrauensmanagement in Kommunen zur nachhaltigen Verwaltungsdigitalisierung},
  booktitle = {Die innovative Kommune. Mindset, Konzepte, Ideen und Praxisbeispiele zukunftsorientierter Städte, Gemeinden und Landkreise},
  edition = {1},
  pages = {113--123},
  series = {Edition Innovative Verwaltung},
  editor = {Franz-Reinhard Habbel and Diane Robers and Jürgen Stember},
  year = {2022},
  publisher = {Springer Gabler},
  address = {Wiesbaden},
  issn = {2662-5202},
  doi = {10.1007/978-3-658-35675-0_8},
  url = {https://link.springer.com/content/pdf/10.1007/978-3-658-35675-0_8.pdf},
  note = {Publication status: Published}
}

@article{Distel2022Digitalwueste,
  author = {Bettina Distel},
  title = {Digitalwüste Deutschland? Digitalisierungsstand im internationalen Vergleich},
  journal = {Aus Politik und Zeitgeschichte (APuZ)},
  year = {2022},
  volume = {10-11/2022},
  pages = {49--54},
  url = {https://www.bpb.de/system/files/dokument_pdf/APuZ_2022-10-11_online_1.pdf},
  note = {Publication status: Published}
}

@article{DistelKPB2022WatchWhoYou,
  author = {Bettina Distel and Holger Koelmann and Ralf Plattfaut and Jörg Becker},
  title = {Watch who you trust! A structured literature review to build a typology of e-government risks},
  journal = {Information Systems and e-Business Management (ISeB)},
  year = {2022},
  volume = {20},
  pages = {789--818},
  doi = {10.1007/S10257-022-00573-4},
  url = {https://link.springer.com/article/10.1007/s10257-022-00573-4},
  note = {Publication status: Published}
}

@article{KregelDC2022BusinessProcess,
  author = {I Kregel and B Distel and A Coners},
  title = {Business Process Management Culture in Public Administration and Its Determinants},
  journal = {Business & Information Systems Engineering (BISE)},
  year = {2022},
  volume = {64},
  number = {2},
  pages = {201--221},
  doi = {10.1007/s12599-021-00713-z},
  url = {https://link.springer.com/article/10.1007/s12599-021-00713-z},
  note = {Publication status: Published}
}

@book{HalsbenningSD2021WenigerIst,
  editor = {Nationales E-Government Kompetenzzentrum e.V.},
  title = {Weniger ist manchmal mehr: Dienstleistungen und Anforderungen für einen No-Stop-Shop},
  year = {2021},
  publisher = {NEGZ},
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2021.22},
  url = {https://negz.org/wp-content/uploads/2021/09/NEGZ-Kurzstudie-22-Dienstleistungen-u-Anforderungen-fu%CC%88r-einen-No-Stop-Shop-2021.pdf},
  note = {Publication status: Published}
}

@incollection{DistelKSB2021TheRoleOfTrust,
  author = {B Distel and H Koelmann and F Schmolke and J Becker},
  title = {The Role of Trust for Citizens' Adoption of Public E-Services},
  booktitle = {Trust and Communication. Findings and Implications of Trust Research},
  pages = {163--184},
  editor = {B Blöbaum},
  year = {2021},
  publisher = {Springer},
  isbn = {978-3-030-72945-5},
  doi = {10.1007/978-3-030-72945-5_8},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-72945-5_8#enumeration},
  note = {Publication status: Published}
}

@incollection{HendriksDEWW2021Methodological,
  author = {F Hendriks and B Distel and K. M. Engelke and D Westmattelmann and F Wintterlin},
  title = {Methodological and Practical Challenges of Interdisciplinary Trust Research},
  booktitle = {Trust and Communication. Findings and Implications of Trust Research},
  pages = {29--57},
  editor = {B Blöbaum},
  year = {2021},
  publisher = {Springer},
  address = {Münster},
  isbn = {978-3-030-72945-5},
  doi = {10.1007/978-3-030-72945-5_2},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-72945-5_2#enumeration},
  note = {Publication status: Published}
}

@techreport{BeckerDGHKLPS2021Challenges,
  author = {Jörg Becker and Bettina Distel and Matthias Grundmann and Thomas Hupperich and Norbert Kersting and Andreas Löschel and do Amaral Marcelo Parreira and Hendrik Scholta},
  title = {Challenges and Potentials of Digitalisation for Small and Mid-sized Towns: Proposition of a Transdisciplinary Research Agenda},
  institution = {European Research Center for Information Systems},
  series = {Working Papers},
  number = {36},
  volume = {36},
  editor = {J. Becker and M. Dugas and F. Gieseke and B. Hellingrath and T. Hoeren and S. Klein and H. Kuchen and H. Trautmann and G. Vossen},
  year = {2021},
  address = {Münster},
  url = {https://www.ercis.org/sites/ercis/files/structure/network/research/ercis-working-papers/ercis_wp_36.pdf},
  note = {Publication status: Published}
}

@techreport{DistelEQS2021TrustingMe,
  author = {B Distel and K. M. Engelke and  Querfurth and  S.},
  title = {Trusting me, Trusting you --- Trusting Technology? A Multidisciplinary Analysis to Uncover the Status Quo of Research on Trust in Technology},
  institution = {Selbstverlag --- Eigenverlag},
  series = {ERCIS Working Papers},
  number = {35},
  volume = {35},
  editor = {J Becker and M Dugas and F Gieseke and B Hellingrath and T Hoeren and S Klein and H Kuchen and H Trautmann and G Vossen},
  year = {2021},
  address = {Münster},
  url = {https://hdl.handle.net/10419/234059},
  note = {Publication status: Published}
}

@book{DistelHM2020NationaleEGovernmentStrategien,
  author = {B Distel and S Hofmann and C Madsen},
  title = {Nationale E-Government-Strategien: Deutschland und Dänemark im Vergleich},
  series = {Berichte des NEGZ},
  volume = {11},
  year = {2020},
  publisher = {Nationales E-Government Kompetenzzentrum e.V.},
  address = {Berlin},
  issn = {2626­6032},
  doi = {10.30418/2626­6032.2020.11},
  url = {https://negz.org/projekte-publikationen/},
  note = {Publication status: Published}
}

@book{HalsbenningSD2020QuoVadisCivis,
  author = {Sebastian Halsbenning and Hendrik Scholta and Bettina Distel},
  title = {Quo vadis, Civis? Entwicklung einer Citizen Journey für eine nachfrageorientierte Dienstleistungsentwicklung im öffentlichen Sektor},
  volume = {13},
  year = {2020},
  publisher = {NEGZ},
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2020.13},
  url = {https://negz.org/wp-content/uploads/2020/12/NEGZ-Kurzstudie-13-Quo-vadis-Civis-2020.pdf},
  note = {Publication status: Published}
}

@book{OgonekDH2020Kompetenzvermittlung,
  author = {Nadine Ogonek and Bettina Distel and Sara Hofmann},
  title = {Kompetenzvermittlung im öffentlichen Sektor neu gedacht},
  series = {Berichte des NEGZ},
  volume = {11},
  year = {2020},
  publisher = {Selbstverlag --- Eigenverlag},
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2020.11},
  url = {https://negz.org/wp-content/uploads/2020/11/NEGZ-Kurzstudie-11-Kompetenzvermittlung-2020.pdf},
  note = {Publication status: Published}
}

@inproceedings{HofmannMD2020Developing,
  author = {S Hofmann and C Madsen and B Distel},
  title = {Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies},
  booktitle = {International Conference on Electronic Government},
  pages = {15--28},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {12219},
  editor = {P. G. Viale and M. Janssen and H. Lee and I. Lindgren and B. M. Rodríguez and H. Scholl and A. Zuiderwijk},
  year = {2020},
  publisher = {Springer},
  address = {Linköping, Sweden},
  doi = {10.1007/978-3-030-57599-1_2},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-57599-1_2},
  note = {Publication status: Published}
}

@inproceedings{ScholtaHDB2020WalkingAMile,
  author = {Hendrik Scholta and Sebastian Halsbenning and Bettina Distel and Jörg Becker},
  title = {Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective},
  booktitle = {Electronic Government: 19$^{th}$ IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 --- September 2, 2020, Proceedings},
  pages = {164--178},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {12219},
  editor = {Pereira Viale and Janssen Gabriela; and Lee Marijn; and Lindgren Habin; and Rodríguez Bolívar Ida; and Pedro; Scholl Manuel and Jochen; Zuiderwijk Hans and  Anneke},
  year = {2020},
  publisher = {Springer},
  address = {Cham},
  doi = {10.1007/978-3-030-57599-1_13},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-57599-1_13},
  note = {Publication status: Published}
}

@article{Distel2020AssessingCitizens,
  author = {B Distel},
  title = {Assessing Citizens' Non-Adoption of Public E-Services in Germany},
  journal = {Information Polity},
  year = {2020},
  volume = {2020},
  number = {25:3},
  pages = {339--360},
  doi = {10.3233/IP-190214},
  url = {https://content.iospress.com/journals/information-polity/25/3},
  note = {Publication status: Published}
}

@inproceedings{DistelL2019WhoAreTheUsers,
  author = {B Distel and I Lindgren},
  title = {Who Are the Users of Digital Public Services? A Critical reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research},
  booktitle = {Electronic Participation},
  pages = {117--129},
  series = {LNCS},
  volume = {11686},
  editor = {P Panagiotopoulos and N Edelmann and O Glassey and G Misuraca and P Parycek and T Lampoltshammer and B Re},
  year = {2019},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-030-27396-5},
  doi = {10.1007/978-3-030-27397-2},
  note = {Publication status: Published}
}

@inproceedings{DistelOB2019EGovernment,
  author = {B Distel and N Ogonek and J Becker},
  title = {eGovernment competences revisited --- A literature review on necessary competences in a digitalized public sector},
  booktitle = {Proceedings of the Wirtschaftsinformatik},
  pages = {286--300},
  year = {2019},
  address = {Siegen},
  note = {Publication status: Published}
}

@inproceedings{OgonekDB2019LetSPlay,
  author = {N Ogonek and B Distel and J Becker},
  title = {Let's Play ... eGovernment! A Simulation Game for Competence Development among Public Administration Students},
  booktitle = {Proceedings of the 52$^{nd}$ Annual Hawaii International Conference on System Sciences},
  pages = {3087--3096},
  editor = {Tung X. Bui},
  year = {2019},
  publisher = {Selbstverlag --- Eigenverlag},
  address = {Honolulu},
  isbn = {978-0-9981331-2-6},
  url = {http://hdl.handle.net/10125/59745},
  note = {Publication status: Published}
}

@book{OgonekDBHR2018Digitalisierungsverstaendnis,
  author = {N Ogonek and B Distel and Rehouma M Ben and S Hofmann and M Räckers},
  title = {Digitalisierungsverständnis von Führungskräften},
  series = {Berichte des NEGZ},
  volume = {2},
  year = {2018},
  publisher = {Nationales E-Government Kompetenzzentrum e.V.},
  address = {Berlin},
  issn = {2626-6032},
  url = {https://negz.org/download-negz-kurzstudie-nr-2/},
  note = {Publication status: Published}
}

@inproceedings{DistelB2018ALongAndWinding,
  author = {B Distel and J Becker},
  title = {A Long and Winding Road? Analyzing E-Government Website Maturity in Germany},
  booktitle = {Tagungsband Multikonferenz Wirtschaftsinformatik 2018},
  pages = {621--632},
  editor = {P Drews and B Funk and P Niemeyer and L Xie},
  year = {2018},
  address = {Lüneburg},
  note = {Publication status: Published}
}

@article{Distel2018BringingLight,
  author = {B Distel},
  title = {Bringing Light into the Shadows. A Qualitative Interview Study on Citizens' Non-Adoption of E-Government},
  journal = {Electronic Journal of E-Government (EJEG)},
  year = {2018},
  volume = {16},
  number = {2},
  pages = {98--105},
  url = {https://academic-publishing.org/index.php/ejeg/article/view/654},
  note = {Publication status: Published}
}

@phdthesis{Distel2018Explaining,
  author = {Bettina Distel},
  title = {Explaining Citizens' Non-Adoption and Adoption of E-Government in Germany},
  school = {Westfälische Wilhelms-Universität Münster},
  year = {2018},
  note = {Publication status: Published}
}

@inproceedings{DistelB2017AllCitizens,
  author = {Bettina Distel and Jörg Becker},
  title = {All Citizens Are the Same, Aren’t They? --- Developing an E-government User Typology},
  booktitle = {Electronic Government. 16$^{th}$ IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings.},
  pages = {336--350},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {10428},
  editor = {M Janssen and K Axelsson and O Glassey and B Klievink and R Krimmer and I Lindgren and P Parycek and H J Scholl and D Trutnev},
  year = {2017},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-319-64676-3},
  issn = {0302-9743},
  doi = {10.1007/978-3-319-64677-0},
  url = {https://link.springer.com/book/10.1007/978-3-319-64677-0#toc},
  note = {Publication status: Published}
}

@incollection{OEksuezWDRB2016TrustInThe,
  author = {A Öksüz and N Walter and B Distel and M Räckers and J Becker},
  title = {Trust in the Information Systems Discipline},
  booktitle = {Trust and Communication in a Digitized World. Models and Concepts of Trust Research},
  edition = {1.},
  pages = {205--223},
  series = {Progress in IS},
  editor = {B Blöbaum},
  year = {2016},
  publisher = {Springer International Publishing},
  isbn = {978-3-319-28057-8},
  issn = {2196-8705},
  doi = {10.1007/978-3-319-28059-2},
  note = {Publication status: Published}
}

@inproceedings{Distel2016DieEinfuehrung,
  author = {Bettina Distel},
  title = {Die Einführung der elektronischen Akte in Deutschland. Richtlinien und Verfahren am Beispiel von drei Bundesländern},
  booktitle = {Digitale Transformation: Methoden, Kompetenzen und Technologien für die
Verwaltung},
  pages = {113--124},
  series = {Lecture Notes in Informatics (LNI) --- Proceedings --- Series of the Gesellschaft für Informatik (GI)},
  volume = {261},
  editor = {Detlev Rätz and Michael Breidung and Dagmar Lück-Schneider and Siegfried Kaiser and Erich Schweighofer},
  year = {2016},
  address = {Dresden},
  isbn = {978-3-88579-655-8},
  note = {Publication status: Published}
}