FOR 5393: The future smart town - Subproject: Trust management in the digital mid-sized town

WI Nachwuchswissenschaftlertreffen Münster, 16./17.September 2022

RTG 1712: Trust and Communication in a Digitized World

The research training group examines how trust can be developed and maintained under the conditions of new forms of communication. Digitized means of communication change the structure and sustainability of trust because firstly, familiar face-to-face communication is replaced by digitized interactions, secondly, virtual social and office networks emerge and finally, because new forms of relationships between the public, organisations and individuals develop.

Evaluation of the German Oline Access Act - Identification of data sources, data collection and data analysis

The aim of this project is to evaluate the municipal implementation of the online access law. On 18.08.2017, the Act on the Improvement of Online Access to Administrative Services (OZG for short) came into force, which stipulates that by 2022 the federal and state governments must also offer their administrative services electronically via so-called administrative portals. The federal, state and local authorities now have two more years to fulfil the requirements of the law and offer their administrative services completely electronically. The project now examines the status quo of the implementation of the OZG for municipal administrative services. A comprehensive survey of the implementation of the law at the municipal level will allow a detailed analysis of the development potential in the next two years. Based on the data and findings obtained, tailor-made recommendations for action for administration and politics can be derived, which will enable the timely implementation of the law.

Less is sometimes more: Services and requirements for a no-stop shop

In a no-stop shop (NSS), public services are provided proactively without any activity from citizens. For a NSS, data of citizens is to be integrated so they do not have to apply for public services any longer. Instead, services are provided by public organizations without application. A shift to proactive service provision entails fundamental procedural changes and is therefore not comparable with standard digitalization decisions. For the realization of a NSS, both a customized instrument that supports public organizations in the selection of services for the NSS and a catalog of requirements for the concrete implementation of the NSS are necessary. The goals of this project are therefore 1. the creation of a catalog of requirements for a no-stop shop that takes into account and harmonizes both public organization and citizen interests (especially digital sovereignty) 2. development of a calculation method to support the decision-making process for the selection of services for the no-stop shop

Quo vadis, Civis? Development of a citizen journey for a demand-oriented service design in the public sector

Up to now, the public sector has taken a supply-oriented approach to the design of electronic services for citizens. Companies in the private sector, on the other hand, have been relying on demand-oriented service design for years. So-called 'customer journeys', which focus on improving the service experience of customers, are used to better understand the perception of services by customers and to tailor the use of online services to that perception. Especially against the background of the stagnating e-government usage rates in Germany, the necessity for a user-oriented design of public services is tremendous. In this project, we therefore examine the applicability of customer journeys to the public sector and develop a so-called e-Government Citizen Journey, which we evaluate for its applicability in practice.

Nationale E-Government-Strategien im europäischen Vergleich

Germany started digitisation comparatively late, which is why the focus is often on European partners who are already further advanced in this area. In many cases, the question of how Germany can learn from other countries has been, and still is, a central issue. The digitisation successes of the Scandinavian countries in particular appear to be groundbreaking in this respect, whereby the question arises as to how far the results can be transferred to German conditions there. In this project we critically analyse the transferability of e-government strategies as well as experiences in their implementation, especially in a direct comparison of Denmark and Germany.

Kompetenzvermittlung im öffentlichen Sektor neu gedacht

Gender Equality Plans for Information Sciences and Technology Research Institutions

EQUAL-IST aims at introducing structural changes to enhance gender equality within Information Systems and Technology Research institutions, which have been demonstrated to be among the research sectors most affected by gender inequalities at all levels.

Digitization Competencies of Managers in the Public Sector