@article{DistelL2023AMatterOfPerspective,
  author = {Bettina Distel and Ida Lindgren},
  title = {A matter of perspective: Conceptualizing the role of citizens in E-government based on value positions},
  journal = {Government Information Quarterly},
  year = {2023},
  volume = {40},
  number = {4},
  doi = {10.1016/j.giq.2023.101837},
  url = {https://www.sciencedirect.com/science/article/abs/pii/S0740624X23000370?via%3Dihub},
  note = {Publication status: Published}
}

@article{DistelPK2023HowBusiness,
  author = {Bettina Distel and Ralf Plattfaut and Ingo Kregel},
  title = {How business process management culture supports digital innovation: a quantitative assessment},
  journal = {Business Process Management Journal},
  year = {2023},
  volume = {29},
  number = {5},
  pages = {1352--1385},
  doi = {10.1108/BPMJ-12-2022-0637},
  url = {https://www.emerald.com/insight/content/doi/10.1108/BPMJ-12-2022-0637/full/html},
  note = {Publication status: Published}
}

@incollection{DistelK2022Vertrauensmanagement,
  author = {B Distel and H Koelmann},
  title = {Vertrauensmanagement in Kommunen zur nachhaltigen Verwaltungsdigitalisierung},
  booktitle = {Die innovative Kommune. Mindset, Konzepte, Ideen und Praxisbeispiele zukunftsorientierter Städte, Gemeinden und Landkreise},
  edition = {1},
  pages = {113--123},
  series = {Edition Innovative Verwaltung},
  editor = {Franz-Reinhard Habbel and Diane Robers and Jürgen Stember},
  year = {2022},
  publisher = {Springer Gabler},
  address = {Wiesbaden},
  issn = {2662-5202},
  doi = {10.1007/978-3-658-35675-0_8},
  url = {https://link.springer.com/content/pdf/10.1007/978-3-658-35675-0_8.pdf},
  note = {Publication status: Published}
}

@article{Distel2022Digitalwueste,
  author = {Bettina Distel},
  title = {Digitalwüste Deutschland? Digitalisierungsstand im internationalen Vergleich},
  journal = {Aus Politik und Zeitgeschichte (APuZ)},
  year = {2022},
  volume = {10-11/2022},
  pages = {49--54},
  url = {https://www.bpb.de/system/files/dokument_pdf/APuZ_2022-10-11_online_1.pdf},
  note = {Publication status: Published}
}

@article{DistelKPB2022WatchWhoYou,
  author = {Bettina Distel and Holger Koelmann and Ralf Plattfaut and Jörg Becker},
  title = {Watch who you trust! A structured literature review to build a typology of e-government risks},
  journal = {Information Systems and e-Business Management (ISeB)},
  year = {2022},
  volume = {online first},
  doi = {10.1007/S10257-022-00573-4},
  url = {https://link.springer.com/article/10.1007/s10257-022-00573-4},
  note = {Publication status: Published}
}

@article{KregelDC2022BusinessProcess,
  author = {I Kregel and B Distel and A Coners},
  title = {Business Process Management Culture in Public Administration and Its Determinants},
  journal = {Business & Information Systems Engineering (BISE)},
  year = {2022},
  volume = {64},
  number = {2},
  pages = {201--221},
  doi = {10.1007/s12599-021-00713-z},
  url = {https://link.springer.com/article/10.1007/s12599-021-00713-z},
  note = {Publication status: Published}
}

@book{HalsbenningSD2021WenigerIst,
  editor = {Nationales E-Government Kompetenzzentrum e.V.},
  title = {Weniger ist manchmal mehr: Dienstleistungen und Anforderungen für einen No-Stop-Shop},
  year = {2021},
  publisher = {NEGZ},
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2021.22},
  url = {https://negz.org/wp-content/uploads/2021/09/NEGZ-Kurzstudie-22-Dienstleistungen-u-Anforderungen-fu%CC%88r-einen-No-Stop-Shop-2021.pdf},
  note = {Publication status: Published}
}

@incollection{DistelKSB2021TheRoleOfTrust,
  author = {B Distel and H Koelmann and F Schmolke and J Becker},
  title = {The Role of Trust for Citizens' Adoption of Public E-Services},
  booktitle = {Trust and Communication. Findings and Implications of Trust Research},
  pages = {163--184},
  editor = {B Blöbaum},
  year = {2021},
  publisher = {Springer},
  isbn = {978-3-030-72945-5},
  doi = {10.1007/978-3-030-72945-5_8},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-72945-5_8#enumeration},
  note = {Publication status: Published}
}

@incollection{HendriksDEWW2021Methodological,
  author = {F Hendriks and B Distel and K. M. Engelke and D Westmattelmann and F Wintterlin},
  title = {Methodological and Practical Challenges of Interdisciplinary Trust Research},
  booktitle = {Trust and Communication. Findings and Implications of Trust Research},
  pages = {29--57},
  editor = {B Blöbaum},
  year = {2021},
  publisher = {Springer},
  isbn = {978-3-030-72945-5},
  doi = {10.1007/978-3-030-72945-5_2},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-72945-5_2#enumeration},
  note = {Publication status: Published}
}

@techreport{BeckerDGHKLPS2021Challenges,
  author = {Jörg Becker and Bettina Distel and Matthias Grundmann and Thomas Hupperich and Norbert Kersting and Andreas Löschel and do Amaral Marcelo Parreira and Hendrik Scholta},
  title = {Challenges and Potentials of Digitalisation for Small and Mid-sized Towns: Proposition of a Transdisciplinary Research Agenda},
  institution = {European Research Center for Information Systems},
  series = {Working Papers},
  number = {36},
  volume = {36},
  editor = {J. Becker and M. Dugas and F. Gieseke and B. Hellingrath and T. Hoeren and S. Klein and H. Kuchen and H. Trautmann and G. Vossen},
  year = {2021},
  address = {Münster},
  url = {https://www.ercis.org/sites/ercis/files/structure/network/research/ercis-working-papers/ercis_wp_36.pdf},
  note = {Publication status: Published}
}

@techreport{DistelEQ2021TrustingMe,
  author = {B Distel and K. M. Engelke and S. Querfurth},
  title = {Trusting me, Trusting you --- Trusting Technology? A Multidisciplinary Analysis to Uncover the Status Quo of Research on Trust in Technology},
  institution = {European Research Center for Information Systems},
  series = {ERCIS Working Papers},
  number = {35},
  volume = {35},
  editor = {J Becker and M Dugas and F Gieseke and B Hellingrath and T Hoeren and S Klein and H Kuchen and H Trautmann and G Vossen},
  year = {2021},
  address = {Münster},
  url = {https://www.ercis.org/research/ercis-working-papers},
  note = {Publication status: Published}
}

@techreport{DistelEQS2021TrustingMe,
  author = {B Distel and K. M. Engelke and  Querfurth and  S.},
  title = {Trusting me, Trusting you --- Trusting Technology? A Multidisciplinary Analysis to Uncover the Status Quo of Research on Trust in Technology},
  institution = {},
  series = {ERCIS Working Papers},
  number = {35},
  volume = {35},
  editor = {J Becker and M Dugas and F Gieseke and B Hellingrath and T Hoeren and S Klein and H Kuchen and H Trautmann and G Vossen},
  year = {2021},
  url = {https://www.ercis.org/research/ercis-working-papers},
  note = {Publication status: Published}
}

@book{DistelHM2020NationaleEGovernmentStrategien,
  author = {B Distel and S Hofmann and C Madsen},
  title = {Nationale E-Government-Strategien: Deutschland und Dänemark im Vergleich},
  series = {Berichte des NEGZ},
  volume = {11},
  year = {2020},
  publisher = {Nationales E-Government Kompetenzzentrum e.V.},
  address = {Berlin},
  issn = {2626­6032},
  doi = {10.30418/2626­6032.2020.11},
  url = {https://negz.org/projekte-publikationen/},
  note = {Publication status: Published}
}

@book{HalsbenningSD2020QuoVadisCivis,
  author = {Sebastian Halsbenning and Hendrik Scholta and Bettina Distel},
  title = {Quo vadis, Civis? Entwicklung einer Citizen Journey für eine nachfrageorientierte Dienstleistungsentwicklung im öffentlichen Sektor},
  volume = {13},
  year = {2020},
  publisher = {NEGZ},
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2020.13},
  url = {https://negz.org/wp-content/uploads/2020/12/NEGZ-Kurzstudie-13-Quo-vadis-Civis-2020.pdf},
  note = {Publication status: Published}
}

@book{OgonekDH2020Kompetenzvermittlung,
  author = {Nadine Ogonek and Bettina Distel and Sara Hofmann},
  title = {Kompetenzvermittlung im öffentlichen Sektor neu gedacht},
  series = {Berichte des NEGZ},
  volume = {11},
  year = {2020},
  publisher = {Selbstverlag --- Eigenverlag --- Self-publishing },
  address = {Berlin},
  issn = {2626-6032},
  doi = {10.30418/2626-6032.2020.11},
  url = {https://negz.org/wp-content/uploads/2020/11/NEGZ-Kurzstudie-11-Kompetenzvermittlung-2020.pdf},
  note = {Publication status: Published}
}

@inproceedings{HofmannMD2020Developing,
  author = {S Hofmann and C Madsen and B Distel},
  title = {Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies},
  booktitle = {International Conference on Electronic Government},
  pages = {15--28},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {12219},
  editor = {P. G. Viale and M. Janssen and H. Lee and I. Lindgren and B. M. Rodríguez and H. Scholl and A. Zuiderwijk},
  year = {2020},
  publisher = {Springer},
  address = {Linköping, Sweden},
  doi = {10.1007/978-3-030-57599-1_2},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-57599-1_2},
  note = {Publication status: Published}
}

@inproceedings{ScholtaHDB2020WalkingAMile,
  author = {Hendrik Scholta and Sebastian Halsbenning and Bettina Distel and Jörg Becker},
  title = {Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective},
  booktitle = {Electronic Government: 19$^{th}$ IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 --- September 2, 2020, Proceedings},
  pages = {164--178},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {12219},
  editor = {Pereira Viale and Janssen Gabriela; and Lee Marijn; and Lindgren Habin; and Rodríguez Bolívar Ida; and Pedro; Scholl Manuel and Jochen; Zuiderwijk Hans and  Anneke},
  year = {2020},
  publisher = {Springer},
  address = {Cham},
  doi = {10.1007/978-3-030-57599-1_13},
  url = {https://link.springer.com/chapter/10.1007/978-3-030-57599-1_13},
  note = {Publication status: Published}
}

@article{Distel2020AssessingCitizens,
  author = {B Distel},
  title = {Assessing Citizens' Non-Adoption of Public E-Services in Germany},
  journal = {Information Polity},
  year = {2020},
  volume = {2020},
  number = {25:3},
  pages = {339--360},
  doi = {10.3233/IP-190214},
  url = {https://content.iospress.com/journals/information-polity/25/3},
  note = {Publication status: Published}
}

@inproceedings{DistelL2019WhoAreTheUsers,
  author = {B Distel and I Lindgren},
  title = {Who Are the Users of Digital Public Services? A Critical reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research},
  booktitle = {Electronic Participation},
  pages = {117--129},
  series = {LNCS},
  volume = {11686},
  editor = {P Panagiotopoulos and N Edelmann and O Glassey and G Misuraca and P Parycek and T Lampoltshammer and B Re},
  year = {2019},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-030-27396-5},
  doi = {10.1007/978-3-030-27397-2},
  note = {Publication status: Published}
}

@inproceedings{DistelOB2019EGovernment,
  author = {B Distel and N Ogonek and J Becker},
  title = {eGovernment competences revisited --- A literature review on necessary competences in a digitalized public sector},
  booktitle = {Proceedings of the Wirtschaftsinformatik},
  pages = {286--300},
  year = {2019},
  address = {Siegen},
  note = {Publication status: Published}
}

@inproceedings{OgonekDB2019LetSPlay,
  author = {N Ogonek and B Distel and J Becker},
  title = {Let's Play ... eGovernment! A Simulation Game for Competence Development among Public Administration Students},
  booktitle = {Proceedings of the 52$^{nd}$ Hawaii International Conference on System Sciences (HICSS)},
  pages = {3087--3096},
  year = {2019},
  address = {Hawaii, USA},
  note = {Publication status: Published}
}

@book{OgonekDBHR2018Digitalisierungsverstaendnis,
  author = {N Ogonek and B Distel and Rehouma M Ben and S Hofmann and M Räckers},
  title = {Digitalisierungsverständnis von Führungskräften},
  series = {Berichte des NEGZ},
  volume = {2},
  year = {2018},
  publisher = {Nationales E-Government Kompetenzzentrum e.V.},
  address = {Berlin},
  issn = {2626-6032},
  url = {https://negz.org/download-negz-kurzstudie-nr-2/},
  note = {Publication status: Published}
}

@inproceedings{DistelB2018ALongAndWinding,
  author = {B Distel and J Becker},
  title = {A Long and Winding Road? Analyzing E-Government Website Maturity in Germany},
  booktitle = {Tagungsband Multikonferenz Wirtschaftsinformatik 2018},
  pages = {621--632},
  editor = {P Drews and B Funk and P Niemeyer and L Xie},
  year = {2018},
  address = {Lüneburg},
  note = {Publication status: Published}
}

@article{Distel2018BringingLight,
  author = {B Distel},
  title = {Bringing Light into the Shadows. A Qualitative Interview Study on Citizens' Non-Adoption of E-Government},
  journal = {Electronic Journal of E-Government},
  year = {2018},
  volume = {16},
  number = {2},
  pages = {98--105},
  note = {Publication status: Published}
}

@phdthesis{Distel2018Explaining,
  author = {Bettina Distel},
  title = {Explaining Citizens' Non-Adoption and Adoption of E-Government in Germany},
  school = {Westfälische Wilhelms-Universität Münster},
  year = {2018},
  note = {Publication status: Published}
}

@inproceedings{DistelB2017AllCitizens,
  author = {Bettina Distel and Jörg Becker},
  title = {All Citizens Are the Same, Aren’t They? --- Developing an E-government User Typology},
  booktitle = {Electronic Government. 16$^{th}$ IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings.},
  pages = {336--350},
  series = {Lecture Notes in Computer Science (LNCS)},
  volume = {10428},
  editor = {M Janssen and K Axelsson and O Glassey and B Klievink and R Krimmer and I Lindgren and P Parycek and H J Scholl and D Trutnev},
  year = {2017},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-319-64676-3},
  issn = {0302-9743},
  doi = {10.1007/978-3-319-64677-0},
  url = {https://link.springer.com/book/10.1007/978-3-319-64677-0#toc},
  note = {Publication status: Published}
}

@incollection{OEksuezWDRB2016TrustInThe,
  author = {A Öksüz and N Walter and B Distel and M Räckers and J Becker},
  title = {Trust in the Information Systems Discipline},
  booktitle = {Trust and Communication in a Digitized World. Models and Concepts of Trust Research},
  edition = {1.},
  pages = {205--223},
  series = {Progress in IS},
  editor = {B Blöbaum},
  year = {2016},
  publisher = {Springer International Publishing},
  isbn = {978-3-319-28057-8},
  issn = {2196-8705},
  doi = {10.1007/978-3-319-28059-2},
  note = {Publication status: Published}
}

@inproceedings{Distel2016DieEinfuehrung,
  author = {Bettina Distel},
  title = {Die Einführung der elektronischen Akte in Deutschland. Richtlinien und Verfahren am Beispiel von drei Bundesländern},
  booktitle = {Digitale Transformation: Methoden, Kompetenzen und Technologien für die
Verwaltung},
  pages = {113--124},
  series = {Lecture Notes in Informatics (LNI) --- Proceedings --- Series of the Gesellschaft für Informatik (GI)},
  volume = {261},
  editor = {Detlev Rätz and Michael Breidung and Dagmar Lück-Schneider and Siegfried Kaiser and Erich Schweighofer},
  year = {2016},
  address = {Dresden},
  isbn = {978-3-88579-655-8},
  note = {Publication status: Published}
}