Trust in Times of Cyber Crisis: Understanding Organizational Trust Repair in the Public Sector

Nowak, David; Distel, Bettina


Zusammenfassung

Increasingly, the public sector faces cybersecurity threats and is attacked by both criminals and hacktivists. Targets of such attacks are most often critical infrastructures. The repercussions of such attacks extend beyond technical systems, impacting social, organizational, and economic realms. As cyber threats proliferate and prevention becomes challenging, effectively managing the aftermath of a cyberattack, i.e. a cybercrisis, becomes more important. This article delves into a lesser-explored aspect of digital government research and investigates the impact of cyberattacks on trust relationships within the public sector. Moreover, it sheds light on the strategies employed by affected organizations to restore trust. The article uses the case of five municipalities affected by a recent large-scale cyberattack on a regional IT-provider in Germany. Drawing on a comparative case study, it investigates the complex interplay between cybercrises and trust, emphasizing the potential of trust repair tactics in mitigating the negative impacts of a trust transgression in the public sector. 

Schlüsselwörter
cyberattack; cybersecurity; digital government; trust; trust repair



Publikationstyp
Forschungsartikel in Sammelband (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2024

Konferenz
23rd IFIP WG 8.5 International Conference on Electronic Government, EGOV 2024

Konferenzort
Ghent

Buchtitel
Electronic Government: 23rd IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024, Proceedings

Herausgeber
Janssen, M., Crompvoets, J.; Gil-Garcia, J.R.; Lee, H.; Lindgren, I.; Nikiforova, A.; Viale Pereira, G.

Erste Seite
134

Letzte Seite
149

Band
14841

Reihe
Lecture Notes in Computer Science

Verlag
Springer

Ort
Cham

Sprache
Englisch

ISSN
0302-9743

ISBN
978-3-031-70273-0

DOI