Business Process Management Culture in Public Administration and Its Determinants

Kregel I, Distel B, Coners A


Abstract
Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this culture is often referred to as BPM culture. However, similar research on public administration is yet missing. Thus, this article assesses BPM culture in Germany's municipal administration. 733 online survey responses were gathered and analyzed using MANOVA and follow-up discriminant analyses to identify possible determinants of public administration's BPM culture. The results indicate that the employees' professional experience and their responsibility influence the assessment of BPM culture, as does the size of a municipality. Based on these findings, the article proposes testable relationships and an agenda for further research on BPM culture in public administration.

Keywords
process management; public administration; organizational culture; BPM



Publication type
Forschungsartikel (Zeitschrift)

Peer reviewed
Yes

Publication status
Published

Year
2022

Journal
Business & Information Systems Engineering

Volume
64

Issue
2

Start page
201

End page
221

Language
English

ISSN
2363-7005

DOI

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