Publications | Dr. Andrea Dauterstedt | Department of Information Systems

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Dr. Andrea Dauterstedt
Former Research Assistant

Chair of Information Systems and Information Management

Leonardo Campus 3
48149 Münster

2015

Book (monograph)

Becker, J., Niehaves, B., Pöppelbuß, J., Ortbach, K., Plattfaut, R., Voigt, M., & Malsbender, A. (2015). Service Design — Mit der Quadromo-Methode von der Idee zum Konzept. Springer Gabler.
More details BibTeX DOI

@book{BeckerNPOPVM2015ServiceDesign,
  author = {J Becker and B Niehaves and J Pöppelbuß and K Ortbach and R Plattfaut and M Voigt and A Malsbender},
  title = {Service Design --- Mit der Quadromo-Methode von der Idee zum Konzept},
  year = {2015},
  publisher = {Springer Gabler},
  isbn = {978-3-662-46580-6},
  doi = {10.1007/978-3-662-46581-3},
  note = {Publication status: Published}
}

2014

Research article in proceedings (conference)

Malsbender, A., Plattfaut, R., Niehaves, B., & Becker, J. (2014). Which Boundary Objects are Applicable to Service Innovation? A Dynamic Capability Perspective. In Proceedings of the 47th Hawaii International Conference on System Sciences (HICSS-47), Waikoloa, Big Island.
More details BibTeX DOI

@inproceedings{MalsbenderPNB2014WhichBoundary,
  author = {Andrea Malsbender and Ralf Plattfaut and Bjoern Niehaves and Joerg Becker},
  title = {Which Boundary Objects are Applicable to Service Innovation? A Dynamic Capability Perspective},
  booktitle = {Proceedings of the 47$^{th}$ Hawaii International Conference on System Sciences (HICSS-47)},
  year = {2014},
  address = {Waikoloa, Big Island},
  doi = {10.1109/HICSS.2014.31},
  note = {Publication status: Published}
}

Thesis (doctoral or post-doctoral)

Malsbender, A. (2014). Utilizing Enterprise Social Networks for Service Innovation — Theoretical Foundations and Recommendations for Action. at the Universität Münster.
More details BibTeX

@phdthesis{Malsbender2014UtilizingEnterprise,
  author = {Andrea Malsbender},
  title = {Utilizing Enterprise Social Networks for Service Innovation --- Theoretical Foundations and Recommendations for Action},
  school = {Universität Münster},
  year = {2014},
  note = {Publication status: Published}
}

2013

Research article in proceedings (conference)

Malsbender, A., Hofmann, S., & Becker, J. (2013). Aligning Capabilities and Social Media Affordances for Open Innovation in Governments. In Proceedings of the 24th Australasian Conference on Information Systems (ACIS), Melbourne, Australien.
More details BibTeX

@inproceedings{MalsbenderHB2013AligningCapabilities,
  author = {A Malsbender and S Hofmann and J Becker},
  title = {Aligning Capabilities and Social Media Affordances for Open Innovation in Governments},
  booktitle = {Proceedings of the 24$^{th}$ Australasian Conference on Information Systems (ACIS)},
  year = {2013},
  address = {Melbourne, Australien},
  note = {Publication status: Published}
}

Malsbender, A. (2013). Social Media for Service Innovation? How to leverage Social Media for Sensing, Seizing, and Transformation. In Proceedings of the XXIII. International RESER Conference, Aix-en-Provence, France. (accepted / in press (not yet published))
More details BibTeX

@inproceedings{Malsbender2013SocialMedia,
  author = {Andrea Malsbender},
  title = {Social Media for Service Innovation? How to leverage Social Media for Sensing, Seizing, and Transformation},
  booktitle = {Proceedings of the XXIII. International RESER Conference},
  year = {2013},
  address = {Aix-en-Provence, France},
  note = {Publication status: accepted / in press (not yet published)}
}

Malsbender, A., Beverungen, D., Voigt, M., & Becker, J. (2013). Capitalizing on Social Media Analysis — Insights from an Online Review on Business Models. In Proceedings of the Americas Conference on Information Systems (AMCIS2013), Chicago, IL, USA.
More details BibTeX

@inproceedings{MalsbenderBVB2013Capitalizing,
  author = {Andrea Malsbender and Daniel Beverungen and Matthias Voigt and Jörg Becker},
  title = {Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models},
  booktitle = {Proceedings of the Americas Conference on Information Systems (AMCIS2013)},
  year = {2013},
  address = {Chicago, IL, USA},
  note = {Publication status: Published}
}

Malsbender, A., Ortbach, K., Plattfaut, R., Voigt, M., & Niehaves, B. (2013). Process-Oriented Business Modeling — An Application in the Printing Industry. In Proceedings of the International IFIP Working Conference on Enterprise Interoperability, Twente, Netherlands.
More details BibTeX DOI

@inproceedings{MalsbenderOPVN2013ProcessOriented,
  author = {Andrea Malsbender and Kevin Ortbach and Ralf Plattfaut and Matthias Voigt and Björn Niehaves},
  title = {Process-Oriented Business Modeling --- An Application in the Printing Industry},
  booktitle = {Proceedings of the International IFIP Working Conference on Enterprise Interoperability},
  year = {2013},
  address = {Twente, Netherlands},
  doi = {10.1002/9781118846995.ch5},
  note = {Publication status: Published}
}

Malsbender, A., Recker, J., Kohlborn, T., Beverungen, D., & Tanwer, S. (2013). Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites. In Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy.
More details BibTeX Full text

@inproceedings{MalsbenderRKBT2013MuchAdoAbout,
  author = {Andrea Malsbender and Jan Recker and Thomas Kohlborn and Daniel Beverungen and Satya Tanwer},
  title = {Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites},
  booktitle = {Proceedings of the 34$^{th}$ International Conference on Information Systems (ICIS)},
  year = {2013},
  address = {Milan, Italy},
  url = {http://aisel.aisnet.org/icis2013/proceedings/ResearchInProgress/66/},
  note = {Publication status: Published}
}

Malsbender, A., Voigt, M., Beverungen, D., & Rosemann, M. (2013). Digital Social Signal Processing — Theoretical Underpinning and Research Agenda. In Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 1–12.
More details BibTeX

@inproceedings{MalsbenderVBR2013DigitalSocial,
  author = {Andrea Malsbender and Matthias Voigt and Daniel Beverungen and Michael Rosemann},
  title = {Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda},
  booktitle = {Proceedings of the Pacific Asia Conference on Information Systems (PACIS)},
  pages = {1--12},
  year = {2013},
  address = {Jeju Island, Korea},
  note = {Publication status: Published}
}

Plattfaut, R., Niehaves, B., Voigt, M., Malsbender, A., Ortbach, K., & Pöppelbuß, J. (2013). IT and Collaboration in Service Innovation: A Dynamic Capability Perspective. In Proceedings of the 21st European Conference for Information Systems, Utrecht, Netherlands, 1–12.
More details BibTeX Full text

@inproceedings{PlattfautNVMOP2013ITAndCollaboration,
  author = {Ralf Plattfaut and Björn Niehaves and Matthias Voigt and Andrea Malsbender and Kevin Ortbach and Jens Pöppelbuß},
  title = {IT and Collaboration in Service Innovation: A Dynamic Capability Perspective},
  booktitle = {Proceedings of the 21$^{st}$ European Conference for Information Systems},
  pages = {1--12},
  year = {2013},
  address = {Utrecht, Netherlands},
  url = {https://aisel.aisnet.org/ecis2013_cr/152},
  note = {Publication status: Published}
}

Voigt, M., Plattfaut, R., Ortbach, K., Malsbender, A., Niehaves, B., & Becker, J. (2013). Evaluating Business Modeling Tools from a Creativity Support System Perspective — Results from a Focus Group in the Software Development Industry. In Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 1–13.
More details BibTeX Full text

@inproceedings{VoigtPOMNB2013Evaluating,
  author = {Matthias Voigt and Ralf Plattfaut and Kevin Ortbach and Andrea Malsbender and Björn Niehaves and Jörg Becker},
  title = {Evaluating Business Modeling Tools from a Creativity Support System Perspective --- Results from a Focus Group in the Software Development Industry},
  booktitle = {Proceedings of the Pacific Asia Conference on Information Systems (PACIS)},
  pages = {1--13},
  year = {2013},
  address = {Jeju Island, Korea},
  url = {https://aisel.aisnet.org/pacis2013/155},
  note = {Publication status: Published}
}

Research article (journal)

Becker, J., Malsbender, A., Ortbach, K., Plattfaut, R., Voigt, M., Höhenberger, S., & Niehaves, B. (2013). Business Modeling — Geschäftsmodelle prozessorientiert und kollaborativ entwickeln. Zeitschrift Führung — Organisation (zfo), 82(2), 137–145.
More details BibTeX Full text

@article{BeckerMOPVHN2013BusinessModeling,
  author = {Jörg Becker and Andrea Malsbender and Kevin Ortbach and Ralf Plattfaut and Matthias Voigt and Steffen Höhenberger and Björn Niehaves},
  title = {Business Modeling --- Geschäftsmodelle prozessorientiert und kollaborativ entwickeln},
  journal = {Zeitschrift Führung --- Organisation (zfo)},
  year = {2013},
  volume = {82},
  number = {2},
  pages = {137--145},
  url = {http://www.wiso-net.de/webcgi?START=A60&DOKV_DB=ZECO&DOKV_NO=ZFO041302003&DOKV_HS=0&PP=1},
  note = {Publication status: Published}
}

2012

Research article in proceedings (conference)

Bergener, K., Malsbender, A., Ortbach, K., & Becker, J. (2012). Consulting — a Creativity-Intensive Process? Insights from an Exploratory Case Study. In Proceedings of the Americas Conference in Information Systems (AMCIS) 2012, Seattle, Washington, USA.
More details BibTeX Full text

@inproceedings{BergenerMOB2012Consulting,
  author = {Katrin Bergener and Andrea Malsbender and Kevin Ortbach and Joerg Becker},
  title = {Consulting --- a Creativity-Intensive Process? Insights from an Exploratory Case Study},
  booktitle = {AMCIS 2012 Proceedings},
  year = {2012},
  address = {Seattle, Washington, USA},
  url = {http://aisel.aisnet.org/amcis2012/proceedings/EndUserIS/21},
  note = {Publication status: Published}
}

Working paper

Frederick, J., Feuring, S., Köffer, S., Katschewitz, S., Plattfaut, R., Malsbender, A., Voigt, M., Niehaves, B., & Becker, J. (2012). Studie: Einsatz von BPM Suiten zur kollaborativen Dienstleistungsinnovation. In Becker, J., Grob, H. L., Hellingrath, B., Klein, S., Kuchen, H., Müller-Funk, U., & Vossen, G. (Eds.), Arbeitsberichte des Instituts für Wirtschaftsinformatik: Vol. 134. Münster: Institut für Wirtschaftsinformatik, WWU Münster.
More details BibTeX Full text

@techreport{FrederickFKKPMVNB2012StudieEinsatz,
  author = {Jörg Frederick and Sebastian Feuring and Sebastian Köffer and Stefan Katschewitz and Ralf Plattfaut and Andrea Malsbender and Matthias Voigt and Björn Niehaves and Jörg Becker},
  title = {Studie: Einsatz von BPM Suiten zur kollaborativen Dienstleistungsinnovation},
  institution = {Institut für Wirtschaftsinformatik, WWU Münster},
  series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik},
  number = {134},
  volume = {134},
  editor = {Jörg Becker and Heinz Lothar Grob and Bernd Hellingrath and Stefan Klein and Herbert Kuchen and Ulrich Müller-Funk and Gottfried Vossen},
  year = {2012},
  address = {Münster},
  url = {https://www.wi.uni-muenster.de/sites/default/files/public/research/arbeitsberichte/ab134.pdf},
  note = {Publication status: Published}
}

2011

Research article in proceedings (conference)

Becker, J., Niehaves, B., Malsbender, A., Ortbach, K., Plattfaut, R., & Pöppelbuß, J. (2011). Taking a BPM Lifecycle View on Service Productivity: Results from a Literature Analysis. In Proceedings of the XXI. International RESER Conference, Hamburg, Germany.
More details BibTeX

@inproceedings{BeckerNMOPP2011TakingABPM,
  author = {Joerg Becker and Bjoern Niehaves and Andrea Malsbender and Kevin Ortbach and Ralf Plattfaut and Jens Pöppelbuß},
  title = {Taking a BPM Lifecycle View on Service Productivity: Results from a Literature Analysis},
  booktitle = {Proceedings of the XXI. International RESER Conference},
  year = {2011},
  address = {Hamburg, Germany},
  note = {Publication status: Published}
}

Malsbender, A., Pöppelbuß, J., Plattfaut, R., Niehaves, B., & Becker, J. (2011). How to Increase Service Productivity: A BPM Perspective. In Proceedings of the 15th Pacific Asia Conference on Information Systems (PACIS), Brisbane, Australia.
More details BibTeX Full text

@inproceedings{MalsbenderPPNB2011HowToIncrease,
  author = {Andrea Malsbender and Jens Pöppelbuß and Ralf Plattfaut and Bjoern Niehaves and Joerg Becker},
  title = {How to Increase Service Productivity: A BPM Perspective},
  booktitle = {Proceedings of the 15$^{th}$ Pacific Asia Conference on Information Systems (PACIS)},
  year = {2011},
  address = {Brisbane, Australia},
  url = {http://aisel.aisnet.org/pacis2011/125/},
  note = {Publication status: Published}
}

Pöppelbuß, J., Plattfaut, R., Ortbach, K., Malsbender, A., Voigt, M., Niehaves, B., & Becker, J. (2011). Service Innovation Capability: Proposing a New Framework. In Proceedings of the 3rd International Symposium on Services Science (ISSS 2011) in conjunction with the Federated Conference on Computer Science and Information Systems (FedCSIS 2011), Szczecin, Poland, 545–551.
More details BibTeX

@inproceedings{PoeppelbussPOMVNB2011ServiceInnovation,
  author = {Jens Pöppelbuß and Ralf Plattfaut and Kevin Ortbach and Andrea Malsbender and Matthias Voigt and Björn Niehaves and Jörg Becker},
  title = {Service Innovation Capability: Proposing a New Framework},
  booktitle = {Proceedings of the 3$^{rd}$ International Symposium on Services Science (ISSS 2011) in conjunction with the Federated Conference on Computer Science and Information Systems (FedCSIS 2011)},
  pages = {545--551},
  year = {2011},
  address = {Szczecin, Poland},
  note = {Publication status: Published}
}

2010

Research article in proceedings (conference)

Becker, J., Delfmann, P., Herwig, S., Lis, Ł., Malsbender, A., & Stein, A. (2010). Ein automatisiertes Verfahren zur Sicherstellung der konventionsgerechten Bezeichnung von Modellelementen im Rahmen der konzeptionellen Modellierung. In Engels, G., Karagiannis, D., & Mayr, H. C. (Eds.), Modellierung 2010 (pp. 49–65). Lecture Notes in Informatics: Vol. 161. Bonn: Gesellschaft für Informatik.
More details BibTeX

@inproceedings{BeckerDHLMS2010EinAutomatisiertes,
  author = {Jörg Becker and Patrick Delfmann and Sebastian Herwig and Łukasz Lis and Andrea Malsbender and Armin Stein},
  title = {Ein automatisiertes Verfahren zur Sicherstellung der konventionsgerechten Bezeichnung von Modellelementen im Rahmen der konzeptionellen Modellierung},
  booktitle = {Modellierung 2010},
  pages = {49--65},
  series = {Lecture Notes in Informatics},
  volume = {161},
  editor = {Gregor Engels and Dimitris Karagiannis and Heinrich C. Mayr},
  year = {2010},
  publisher = {Gesellschaft für Informatik},
  address = {Bonn},
  isbn = {978-3-88579-255-0},
  issn = {1617-5468},
  note = {Publication status: Published}
}