@book{BeckerNPOPVM2015ServiceDesign,
  author = {J Becker and B Niehaves and J Pöppelbuß and K Ortbach and R Plattfaut and M Voigt and A Malsbender},
  title = {Service Design --- Mit der Quadromo-Methode von der Idee zum Konzept},
  year = {2015},
  publisher = {Springer Gabler},
  isbn = {978-3-662-46580-6},
  doi = {10.1007/978-3-662-46581-3},
  note = {Publication status: Published}
}

@inproceedings{MalsbenderPNB2014WhichBoundary,
  author = {Andrea Malsbender and Ralf Plattfaut and Bjoern Niehaves and Joerg Becker},
  title = {Which Boundary Objects are Applicable to Service Innovation? A Dynamic Capability Perspective},
  booktitle = {Proceedings of the 47$^{th}$ Hawaii International Conference on System Sciences (HICSS-47)},
  year = {2014},
  address = {Waikoloa, Big Island},
  doi = {10.1109/HICSS.2014.31},
  note = {Publication status: Published}
}

@phdthesis{Malsbender2014UtilizingEnterprise,
  author = {Andrea Malsbender},
  title = {Utilizing Enterprise Social Networks for Service Innovation --- Theoretical Foundations and Recommendations for Action},
  school = {Universität Münster},
  year = {2014},
  note = {Publication status: Published}
}

@inproceedings{MalsbenderHB2013AligningCapabilities,
  author = {A Malsbender and S Hofmann and J Becker},
  title = {Aligning Capabilities and Social Media Affordances for Open Innovation in Governments},
  booktitle = {Proceedings of the 24$^{th}$ Australasian Conference on Information Systems (ACIS)},
  year = {2013},
  address = {Melbourne, Australien},
  note = {Publication status: Published}
}

@inproceedings{Malsbender2013SocialMedia,
  author = {Andrea Malsbender},
  title = {Social Media for Service Innovation? How to leverage Social Media for Sensing, Seizing, and Transformation},
  booktitle = {Proceedings of the XXIII. International RESER Conference},
  year = {2013},
  address = {Aix-en-Provence, France},
  note = {Publication status: accepted / in press (not yet published)}
}

@inproceedings{MalsbenderBVB2013Capitalizing,
  author = {Andrea Malsbender and Daniel Beverungen and Matthias Voigt and Jörg Becker},
  title = {Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models},
  booktitle = {Proceedings of the Americas Conference on Information Systems (AMCIS2013)},
  year = {2013},
  address = {Chicago, IL, USA},
  note = {Publication status: Published}
}

@inproceedings{MalsbenderOPVN2013ProcessOriented,
  author = {Andrea Malsbender and Kevin Ortbach and Ralf Plattfaut and Matthias Voigt and Björn Niehaves},
  title = {Process-Oriented Business Modeling --- An Application in the Printing Industry},
  booktitle = {Proceedings of the International IFIP Working Conference on Enterprise Interoperability},
  year = {2013},
  address = {Twente, Netherlands},
  doi = {10.1002/9781118846995.ch5},
  note = {Publication status: Published}
}

@inproceedings{MalsbenderRKBT2013MuchAdoAbout,
  author = {Andrea Malsbender and Jan Recker and Thomas Kohlborn and Daniel Beverungen and Satya Tanwer},
  title = {Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites},
  booktitle = {Proceedings of the 34$^{th}$ International Conference on Information Systems (ICIS)},
  year = {2013},
  address = {Milan, Italy},
  url = {http://aisel.aisnet.org/icis2013/proceedings/ResearchInProgress/66/},
  note = {Publication status: Published}
}

@inproceedings{MalsbenderVBR2013DigitalSocial,
  author = {Andrea Malsbender and Matthias Voigt and Daniel Beverungen and Michael Rosemann},
  title = {Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda},
  booktitle = {Proceedings of the Pacific Asia Conference on Information Systems (PACIS)},
  pages = {1--12},
  year = {2013},
  address = {Jeju Island, Korea},
  note = {Publication status: Published}
}

@inproceedings{PlattfautNVMOP2013ITAndCollaboration,
  author = {Ralf Plattfaut and Björn Niehaves and Matthias Voigt and Andrea Malsbender and Kevin Ortbach and Jens Pöppelbuß},
  title = {IT and Collaboration in Service Innovation: A Dynamic Capability Perspective},
  booktitle = {Proceedings of the 21$^{st}$ European Conference for Information Systems},
  pages = {1--12},
  year = {2013},
  address = {Utrecht, Netherlands},
  url = {https://aisel.aisnet.org/ecis2013_cr/152},
  note = {Publication status: Published}
}

@inproceedings{VoigtPOMNB2013Evaluating,
  author = {Matthias Voigt and Ralf Plattfaut and Kevin Ortbach and Andrea Malsbender and Björn Niehaves and Jörg Becker},
  title = {Evaluating Business Modeling Tools from a Creativity Support System Perspective --- Results from a Focus Group in the Software Development Industry},
  booktitle = {Proceedings of the Pacific Asia Conference on Information Systems (PACIS)},
  pages = {1--13},
  year = {2013},
  address = {Jeju Island, Korea},
  url = {https://aisel.aisnet.org/pacis2013/155},
  note = {Publication status: Published}
}

@article{BeckerMOPVHN2013BusinessModeling,
  author = {Jörg Becker and Andrea Malsbender and Kevin Ortbach and Ralf Plattfaut and Matthias Voigt and Steffen Höhenberger and Björn Niehaves},
  title = {Business Modeling --- Geschäftsmodelle prozessorientiert und kollaborativ entwickeln},
  journal = {Zeitschrift Führung --- Organisation (zfo)},
  year = {2013},
  volume = {82},
  number = {2},
  pages = {137--145},
  url = {http://www.wiso-net.de/webcgi?START=A60&DOKV_DB=ZECO&DOKV_NO=ZFO041302003&DOKV_HS=0&PP=1},
  note = {Publication status: Published}
}

@inproceedings{BergenerMOB2012Consulting,
  author = {Katrin Bergener and Andrea Malsbender and Kevin Ortbach and Joerg Becker},
  title = {Consulting --- a Creativity-Intensive Process? Insights from an Exploratory Case Study},
  booktitle = {AMCIS 2012 Proceedings},
  year = {2012},
  address = {Seattle, Washington, USA},
  url = {http://aisel.aisnet.org/amcis2012/proceedings/EndUserIS/21},
  note = {Publication status: Published}
}

@techreport{FrederickFKKPMVNB2012StudieEinsatz,
  author = {Jörg Frederick and Sebastian Feuring and Sebastian Köffer and Stefan Katschewitz and Ralf Plattfaut and Andrea Malsbender and Matthias Voigt and Björn Niehaves and Jörg Becker},
  title = {Studie: Einsatz von BPM Suiten zur kollaborativen Dienstleistungsinnovation},
  institution = {Institut für Wirtschaftsinformatik, WWU Münster},
  series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik},
  number = {134},
  volume = {134},
  editor = {Jörg Becker and Heinz Lothar Grob and Bernd Hellingrath and Stefan Klein and Herbert Kuchen and Ulrich Müller-Funk and Gottfried Vossen},
  year = {2012},
  address = {Münster},
  url = {https://www.wi.uni-muenster.de/sites/default/files/public/research/arbeitsberichte/ab134.pdf},
  note = {Publication status: Published}
}

@inproceedings{BeckerNMOPP2011TakingABPM,
  author = {Joerg Becker and Bjoern Niehaves and Andrea Malsbender and Kevin Ortbach and Ralf Plattfaut and Jens Pöppelbuß},
  title = {Taking a BPM Lifecycle View on Service Productivity: Results from a Literature Analysis},
  booktitle = {Proceedings of the XXI. International RESER Conference},
  year = {2011},
  address = {Hamburg, Germany},
  note = {Publication status: Published}
}

@inproceedings{MalsbenderPPNB2011HowToIncrease,
  author = {Andrea Malsbender and Jens Pöppelbuß and Ralf Plattfaut and Bjoern Niehaves and Joerg Becker},
  title = {How to Increase Service Productivity: A BPM Perspective},
  booktitle = {Proceedings of the 15$^{th}$ Pacific Asia Conference on Information Systems (PACIS)},
  year = {2011},
  address = {Brisbane, Australia},
  url = {http://aisel.aisnet.org/pacis2011/125/},
  note = {Publication status: Published}
}

@inproceedings{PoeppelbussPOMVNB2011ServiceInnovation,
  author = {Jens Pöppelbuß and Ralf Plattfaut and Kevin Ortbach and Andrea Malsbender and Matthias Voigt and Björn Niehaves and Jörg Becker},
  title = {Service Innovation Capability: Proposing a New Framework},
  booktitle = {Proceedings of the 3$^{rd}$ International Symposium on Services Science (ISSS 2011) in conjunction with the Federated Conference on Computer Science and Information Systems (FedCSIS 2011)},
  pages = {545--551},
  year = {2011},
  address = {Szczecin, Poland},
  note = {Publication status: Published}
}

@inproceedings{BeckerDHLMS2010EinAutomatisiertes,
  author = {Jörg Becker and Patrick Delfmann and Sebastian Herwig and Łukasz Lis and Andrea Malsbender and Armin Stein},
  title = {Ein automatisiertes Verfahren zur Sicherstellung der konventionsgerechten Bezeichnung von Modellelementen im Rahmen der konzeptionellen Modellierung},
  booktitle = {Modellierung 2010},
  pages = {49--65},
  series = {Lecture Notes in Informatics},
  volume = {161},
  editor = {Gregor Engels and Dimitris Karagiannis and Heinrich C. Mayr},
  year = {2010},
  publisher = {Gesellschaft für Informatik},
  address = {Bonn},
  isbn = {978-3-88579-255-0},
  issn = {1617-5468},
  note = {Publication status: Published}
}