2025

Research article (journal)

Rix, J., Berger, B., Hess, T., & Rzepka, C. (2025). The Algorithm Discount: Explaining Consumers’ Valuation of Human- versus Algorithm-Created Digital Products. Journal of Management Information Systems, 42(2), 633–668.
More details BibTeX Full text DOI

@article{RixBHR2025TheAlgorithm,
  author = {Jennifer Rix and Benedikt Berger and Thomas Hess and Christine Rzepka},
  title = {The Algorithm Discount: Explaining Consumers’ Valuation of Human- versus Algorithm-Created Digital Products},
  journal = {Journal of Management Information Systems},
  year = {2025},
  volume = {42},
  number = {2},
  pages = {633--668},
  doi = {10.1080/07421222.2025.2487308},
  url = {https://www.tandfonline.com/doi/full/10.1080/07421222.2025.2487308},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Möllers, M. (2025). "The Copilot that Can't Fly": Evolving Human-GenAI Configurations for Augmentation.
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2024

Research article (book contribution)

Möllers, M., Berger, B., & Klein, S. (2024). Contrasting Human-AI Workplace Relationship Configurations. In Ioanna, C., Mayur, P. J., & Marta, S. (Eds.), Research Handbook on Artificial Intelligence and Decision Making in Organizations (pp. 282–303). Cheltenham: Springer Gabler.
More details BibTeX DOI

@incollection{MoellersBK2024Contrasting,
  author = {Miriam Möllers and Benedikt Berger and Stefan Klein},
  title = {Contrasting Human-AI Workplace Relationship Configurations},
  booktitle = {Research Handbook on Artificial Intelligence and Decision Making in Organizations},
  pages = {282--303},
  editor = {Constantiou Ioanna and P. Joshi Mayur and Stelmaszak Marta},
  year = {2024},
  publisher = {Springer Gabler},
  address = {Cheltenham},
  doi = {10.4337/9781803926216.00025},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Möllers, M., & Berger, B. (2024). Seeking Augmentation of Knowledge Work through Machine Learning: A Case Study in the Field of Financial Planning.
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2023

Research article (journal)

Rzepka, C., Berger, B., Koslow, A., & Hess, T. (2023). Voice Assistant, Buy Coffee Capsules! Understanding the Determinants of Consumers’ Intention to Use Voice Commerce. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 54(3), 137–159.
More details BibTeX DOI

@article{RzepkaBKH2023VoiceAssistant,
  author = {Christine Rzepka and Benedikt Berger and Anton Koslow and Thomas Hess},
  title = {Voice Assistant, Buy Coffee Capsules! Understanding the Determinants of Consumers’ Intention to Use Voice Commerce},
  journal = {ACM SIGMIS Database: the DATABASE for Advances in Information Systems},
  year = {2023},
  volume = {54},
  number = {3},
  pages = {137--159},
  doi = {10.1145/3614178.3614185},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Rzepka, C., Berger, B., & Tams, S. (2023). AI-based Technologies for Everyone: How and Why to Adapt Voice Assistants’ Complexity to Older Adults.
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2022

Research article (journal)

Mütterlein, J., Berger, B., Matt, C., Stirner, A., & Hess, T. (2022). Co-Creation in Virtual Reality: Immersion als Treiber des Kundenerlebnisses. HMD Praxis der Wirtschaftsinformatik, 59(1), 246–260.
More details BibTeX DOI

@article{MuetterleinBMSH2022CoCreation,
  author = {Joschka Mütterlein and Benedikt Berger and Christian Matt and Anne Stirner and Thomas Hess},
  title = {Co-Creation in Virtual Reality: Immersion als Treiber des Kundenerlebnisses},
  journal = {HMD Praxis der Wirtschaftsinformatik},
  year = {2022},
  volume = {59},
  number = {1},
  pages = {246--260},
  doi = {10.1365/s40702-021-00812-1},
  note = {Publication status: Published}
}

Rzepka, C., Berger, B., & Hess, T. (2022). Voice Assistant vs. Chatbot — Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks. Information Systems Frontiers, 24(3), 839–856.
More details BibTeX DOI

@article{RzepkaBH2022VoiceAssistant,
  author = {Christine Rzepka and Benedikt Berger and Thomas Hess},
  title = {Voice Assistant vs. Chatbot --- Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks},
  journal = {Information Systems Frontiers},
  year = {2022},
  volume = {24},
  number = {3},
  pages = {839--856},
  doi = {10.1007/s10796-021-10226-5},
  note = {Publication status: Published}
}

2021

Research article (book contribution)

Rühr, A., Berger, B., & Hess, T. (2021). Intelligente IT-Systeme im Unternehmen. In Knappertsbusch, I., & Gondlach, K. (Eds.), Arbeitswelt und KI 2030 (pp. 153–145). Wiesbaden: Springer Gabler.
More details BibTeX DOI

@incollection{RuehrBH2021Intelligente,
  author = {Alexander Rühr and Benedikt Berger and Thomas Hess},
  title = {Intelligente IT-Systeme im Unternehmen},
  booktitle = {Arbeitswelt und KI 2030},
  pages = {153--145},
  editor = {Inka Knappertsbusch and Kai Gondlach},
  year = {2021},
  publisher = {Springer Gabler},
  address = {Wiesbaden},
  isbn = {978-3-658-35778-8},
  doi = {10.1007/978-3-658-35779-5},
  note = {Publication status: Published}
}

Research article (journal)

Berger, B., Adam, M., Rühr, A., & Benlian, A. (2021). Watch Me Improve—Algorithm Aversion and Demonstrating the Ability to Learn. Business & Information Systems Engineering (BISE), 63(1), 55–68.
More details BibTeX DOI

@article{BergerARB2021WatchMeImproveAlgorithm,
  author = {Benedikt Berger and Martin Adam and Alexander Rühr and Alexander Benlian},
  title = {Watch Me Improve—Algorithm Aversion and Demonstrating the Ability to Learn},
  journal = {Business & Information Systems Engineering (BISE)},
  year = {2021},
  volume = {63},
  number = {1},
  pages = {55--68},
  doi = {10.1007/s12599-020-00678-5},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Koslow, A., Berger, B., Morana, S., & Hess, T. (2021). Enhancing Knowledge Externalization with Speech-Based Protocol Systems: A Design Science Approach.
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Rühr, A., Berger, B., & Hess, T. (2021). The Ambivalent Effect of Transparency on Trust in Robo-advisors: An Experimental Investigation.
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Thürmel, V., Berger, B., & Hess, T. (2021). Look What I’m Interested in! Towards a Better Understanding of How Personalization and Self-Reference Drive News Sharing.
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2020

Research article (book contribution)

Berger, B., Bründl, S., Mütterlein, J., & Hess, T. (2020). Content platforms. In von Rimscha, M. B., & Kienzler, S. (Eds.), Management and Economics of Communication (pp. 169–186). Berlin & Boston: De Gruyter Mouton.
More details BibTeX DOI

@incollection{BergerBMH2020ContentPlatforms,
  author = {Benedikt Berger and Simon Bründl and Joschka Mütterlein and Thomas Hess},
  title = {Content platforms},
  booktitle = {Management and Economics of Communication},
  pages = {169--186},
  editor = {M. Bjørn {von Rimscha} and Stephanie Kienzler},
  year = {2020},
  publisher = {De Gruyter Mouton},
  address = {Berlin & Boston},
  isbn = {978-3-11-058716-6},
  doi = {10.1515/9783110589542-009},
  note = {Publication status: Published}
}

Research article (journal)

Rußell, R., Berger, B., Stich, L., Hess, T., & Spann, M. (2020). Monetizing Online Content: Digital Paywall Design and Configuration. Business & Information Systems Engineering (BISE), 62(3), 253–260.
More details BibTeX DOI

@article{RussellBSHS2020Monetizing,
  author = {Robert Rußell and Benedikt Berger and Lucas Stich and Thomas Hess and Martin Spann},
  title = {Monetizing Online Content: Digital Paywall Design and Configuration},
  journal = {Business & Information Systems Engineering (BISE)},
  year = {2020},
  volume = {62},
  number = {3},
  pages = {253--260},
  doi = {10.1007/s12599-020-00632-5},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Rußell, R., Stich, L., Berger, B., Spann, M., & Hess, T. (2020). Consumer Response to Digital Paywall Configurations: Choice vs. Quantity Restrictions.
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Rzepka, C., Berger, B., & Hess, T. (2020). Why Another Customer Channel? Consumers’ Perceived Benefits and Costs of Voice Commerce.
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Rzepka, C., Berger, B., & Hess, T. (2020). Is it a Match? Examining the Fit between Conversational Interaction Modalities and Task Characteristics.
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2019

Research article (journal)

Mädche, A., Legner, C., Benlian, A., Berger, B., Gimpel, H., Hess, T., Hinz, O., Morana, S., & Söllner, M. (2019). AI-Based Digital Assistants: Opportunities, Threats, and Research Perspectives. Business & Information Systems Engineering (BISE), 64(4), 535–544.
More details BibTeX Full text DOI

@article{MaedcheLBBGHHMS2019AIBasedDigital,
  author = {Alexander Mädche and Christine Legner and Alexander Benlian and Benedikt Berger and Henner Gimpel and Thomas Hess and Oliver Hinz and Stefan Morana and Matthias Söllner},
  title = {AI-Based Digital Assistants: Opportunities, Threats, and Research Perspectives.},
  journal = {Business & Information Systems Engineering (BISE)},
  year = {2019},
  volume = {64},
  number = {4},
  pages = {535--544},
  doi = {10.1007/s12599-019-00600-8},
  url = {https://link.springer.com/article/10.1007/s12599-019-00600-8},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Rühr, A., Berger, B., & Hess, T. (2019). Can I Control My Robo-Advisor? Trade-Offs in Automation and User Control in (Digital) Investment Management.
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Rühr, A., Streich, D., Berger, B., & Hess, T. (2019). A Classification of Decision Automation and Delegation in Digital Investment Management Systems.
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2018

Research article (journal)

Berger, B. (2018). Commerce-oriented Revenue Models for Content Providers: An Experimental Study of Commerciality’s Effect on Credibility. Electronic Markets, 28(1), 93–109.
More details BibTeX DOI

@article{Berger2018CommerceOriented,
  author = {Benedikt Berger},
  title = {Commerce-oriented Revenue Models for Content Providers: An Experimental Study of Commerciality’s Effect on Credibility},
  journal = {Electronic Markets},
  year = {2018},
  volume = {28},
  number = {1},
  pages = {93--109},
  doi = {10.1007/s12525-017-0268-z},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Berger, B., & Hess, T. (2018). Hedonic Information Systems: What We Know and What We Don't Know.
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Rzepka, C., & Berger, B. (2018). User Interaction with AI-enabled Systems: A Systematic Review of IS Research.
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2017

Research article (journal)

Mütterlein, J., Berger, B., & Hess, T. (2017). Virtual Reality und die Medienbranche. MedienWirtschaft — Zeitschrift für Medienmanagement und Medienökonomie, 14(1), 26–31.
More details BibTeX DOI

@article{MuetterleinBH2017VirtualReality,
  author = {Joschka Mütterlein and Benedikt Berger and Thomas Hess},
  title = {Virtual Reality und die Medienbranche},
  journal = {MedienWirtschaft --- Zeitschrift für Medienmanagement und Medienökonomie},
  year = {2017},
  volume = {14},
  number = {1},
  pages = {26--31},
  doi = {10.15358/1613-0669-2017-1-26},
  note = {Publication status: Published}
}

Thesis (doctoral or post-doctoral)

Berger, B. (2017). Content-driven Commerce — Empirical Studies of the IT-enabled Convergence of Two Business Model Types. at the Ludwig-Maximilians-Universität München. WIM Digital Business. Berlin: ePubli.
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@phdthesis{Berger2017ContentDriven,
  author = {Benedikt Berger},
  title = {Content-driven Commerce --- Empirical Studies of the IT-enabled Convergence of Two Business Model Types},
  school = {Ludwig-Maximilians-Universität München},
  series = {WIM Digital Business},
  year = {2017},
  publisher = {ePubli},
  address = {Berlin},
  isbn = {978-3-74504908-4},
  url = {https://www.epubli.de/shop/buch/Content-driven-Commerce-Benedikt-Berger-9783745049084/64207#beschreibung},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Berger, B., Geimer, A., & Hess, T. (2017). Will They Stay or Will They Go? An Examination of the Factors Influencing User Loyalty towards News Websites.
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Hartl, E., & Berger, B. (2017). Escaping Reality: Examining the Role of Presence and Escapism in User Adoption of Virtual Reality Glasses.
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2016

Research article (journal)

Berger, B., Staffler, J., & Hess, T. (2016). Content Marketing. MedienWirtschaft — Zeitschrift für Medienmanagement und Medienökonomie, 13(1), 48–52.
More details BibTeX DOI

@article{BergerSH2016ContentMarketing,
  author = {Benedikt Berger and Johanna Staffler and Thomas Hess},
  title = {Content Marketing},
  journal = {MedienWirtschaft --- Zeitschrift für Medienmanagement und Medienökonomie},
  year = {2016},
  volume = {13},
  number = {1},
  pages = {48--52},
  doi = {10.15358/1613-0669-2016-1-48},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Berger, B. (2016). To Believe or Not to Believe — Investigating the Effect of Commerce-oriented Media Revenue Models on Content Credibility.
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Berger, B., & Matt, C. (2016). Media Meets Retail — Re-evaluating Content Quality in the Context of B2C E-commerce.
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2015

Research article (book contribution)

Berger, B., & Hess, T. (2015). Die Konvergenz von Medien und Handel im Internet. In Linnhoff-Popien, C., Zaddach, M., & Grahl, A. (Eds.), Marktplätze im Umbruch (pp. 449–458). Berlin & Heidelberg: Springer Vieweg.
More details BibTeX DOI

@incollection{BergerH2015DieKonvergenz,
  author = {Benedikt Berger and Thomas Hess},
  title = {Die Konvergenz von Medien und Handel im Internet},
  booktitle = {Marktplätze im Umbruch},
  pages = {449--458},
  editor = {Claudia Linnhoff-Popien and Michael Zaddach and Andreas Grahl},
  year = {2015},
  publisher = {Springer Vieweg},
  address = {Berlin & Heidelberg},
  isbn = {978-3-662-43781-0},
  doi = {10.1007/978-3-662-43782-7_47},
  note = {Publication status: Published}
}

Research article (journal)

Berger, B., Matt, C., Steininger, D. M., & Hess, T. (2015). It Is Not Just About Competition with “Free”: Differences Between Content Formats in Consumer Preferences and Willingness to Pay. Journal of Management Information Systems, 32(3), 105–128.
More details BibTeX DOI

@article{BergerMSH2015ItIsNotJust,
  author = {Benedikt Berger and Christian Matt and Dennis M. Steininger and Thomas Hess},
  title = {It Is Not Just About Competition with “Free”: Differences Between Content Formats in Consumer Preferences and Willingness to Pay},
  journal = {Journal of Management Information Systems},
  year = {2015},
  volume = {32},
  number = {3},
  pages = {105--128},
  doi = {10.1080/07421222.2015.1095038},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Berger, B., & Hess, T. (2015). The Convergence of Content and Commerce: Exploring a New Type of Business Model.
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Berger, B., Matt, C., Steininger, D. M., & Hess, T. (2015). Paper or Screen — Differences in Customer Preferences and Willingness to Pay between Traditional and Digital Content Services.
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2013

Research article (journal)

Berger, B., & Hess, T. (2013). Das Paid-Content-Problem. MedienWirtschaft — Zeitschrift für Medienmanagement und Medienökonomie, 10(3), 54–58.
More details BibTeX DOI

@article{BergerH2013DasPaidContentProblem,
  author = {Benedikt Berger and Thomas Hess},
  title = {Das Paid-Content-Problem},
  journal = {MedienWirtschaft --- Zeitschrift für Medienmanagement und Medienökonomie},
  year = {2013},
  volume = {10},
  number = {3},
  pages = {54--58},
  doi = {10.15358/1613-0669-2013-3-54},
  note = {Publication status: Published}
}

Research article in digital collection (conference)

Trenz, M., & Berger, B. (2013). Analyzing Online Customer Reviews — An Interdisciplinary Literature Review And Research Agenda.
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