Contrasting Human-AI Workplace Relationship Configurations

Möllers Miriam, Berger Benedikt, Klein Stefan


Abstract

Rapid and ongoing advancements in the field of artificial intelligence (AI) allow organizations to employ AI agents for an increasing number of tasks in various contexts. In the face of these developments, humans are more frequently confronted with AI agents in a variety of relationships representing the augmentation and automation of human work. This has not only opened multi-disciplinary and societal debates surrounding the transformation and future of work but has also brought up various new terms and constructs. Drawing on established theoretical concepts such as agency, delegation, and collaboration, we seek to establish a common understanding of the most prominent human-AI relationships at the workplace. For this purpose, we introduce a framework that delineates these relationships and provides a conceptual foundation for future research.

Keywords
Automation; Augmentation; Agency; Artificial intelligence; Delegation; Human–AI collaboration



Publication type
Research article (book contribution)

Peer reviewed
No

Publication status
Published

Year
2024

Book title
Research Handbook on Artificial Intelligence and Decision Making in Organizations

Editor
Ioanna Constantiou, Mayur P. Joshi, Marta Stelmaszak

Start page
282

End page
303

Publisher
Springer Gabler

Place
Cheltenham

Language
English

DOI