• 2014

    Article in Journal

    Becker, J., Beverungen, D., Knackstedt, R., Rauer, H. P., & Sigge, D. (2014). On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management. Information Systems and e-Business Management, 12(3), 337–365.
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    Conference Paper

    Rauer, H. P. (2014). Measuring Service Productivity: The Case of a German Mobile Service Provider. In Proceedings of the 47th Hawaii International Conference on System Sciences (HICSS) 2014, Waikoloa, Big Island, Paper 390.
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    Book (Monography)

    Becker, J., Heddier, M., Hofmann, S., Jurisch, M., Krcmar, H., Niehaves, B., Räckers, M., Rauer, H. P., Schilling, J., Scholta, H., Seidel, C., Thapa, B., Wolf, P., & Zepic, R. (2014). Analyse des Potenzials des E-Government-Gesetzes. Studie im Auftrag des Bundesministeriums des Innern. Berlin: NEGZ.
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    Chapter in Book

    Backhaus, K., Becker, J., Beverungen, D., Breuker, D., Bröker, O., Brüne, P. A., Dietrich, H.-A., Knackstedt, R., Rauer, H. P., Reichle, F., & Wilken, R. (2014). Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA). In Möller, K., & Schultze, W. (Eds.), Produktivität von Dienstleistungen (pp. 53–133). Springer Fachmedien Wiesbaden.
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    Thesis

    Rauer, H. P. (2014). IT-Unterstützung für das Dienst-leistungsproduktivitätsmanagement — Entwurf und Realisierung eines IT-Artefakts zur Berechnung der Dienstleistungsproduktivität auf Basis der Data Envelopment Analysis (DEA). Dissertation at the Universität Münster.
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  • 2013

    Article in Journal

    Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., & Rauer, H. P. (2013). Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector. International Journal of Services and Operations Management, 16(3), 407–425.
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    Conference Paper

    Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., & Rauer, H. P. (2013). Performance Benchmarking for Designing Interaction Routines — Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis. In Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Utrecht, Netherlands, Paper 185.
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    Chapter in Book

    Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Thomas, O., & Nüttgens, M. (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität (pp. 208–226). Wiesbaden: Springer Gabler.
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  • 2012

    Article in Journal

    Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2012). Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures, 7(1), 26–40.
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    Conference Paper

    Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Proceedings of the Fachtagung Modellierung 2012, Workshop Dienstleistungsmodellierung (DLM) 2012, Bamberg, Deutschland, 208–226.
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    Becker, J., Beverungen, D., Breuker, D., & Rauer, H. P. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, Paper 56.
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    Becker, J., Beverungen, D., Knackstedt, R., Rauer, H. P., & Sigge, D. (2012). Service Productivity Management — Status Quo and Directions for the Design of Conceptual Modeling Grammars. In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 1522–1531.
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    Becker, J., Breuker, D., Heide, T., Holler, J., Rauer, H. P., & Böhme, R. (2012). Can We Afford Integrity by Proof-of-Work? Scenarios Inspired by the Bitcoin Currency. In Proceedings of the Workshop on the Economics of Information Security (WEIS) 2012, Berlin, Deutschland, 1–17.
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    Chapter in Book

    Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., & Rauer, H. P. (2012). Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis — Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In Böhmann, T., Knackstedt, R., Leimeister, J. M., Nüttgens, M., & Thomas, O. (Eds.), Service Engineering & Management (pp. 127–139). Norderstedt: BoD — Books on Demand.
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  • 2011

    Conference Paper

    Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., & Rauer, H. P. (2011). How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In Proceedings of the 19th European Conference on Information Systems (ECIS) 2011, Helsinki, Finland, Paper 111.
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    Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Rauer, H. P., & Sigge, D. (2011). Do we need new theories on service productivity? — Status Quo and implications from contemporary research. In Proceedings of the XXI. International Research on Service Conference (RESER) 2011, Hamburg, Germany, 146–147.
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    Becker, J., Breuker, D., & Rauer, H. P. (2011). On Guidelines for Representing Business Models — A Design Science Approach. In Proceedings of the 17th Americas Conference on Information Systems (AMCIS) 2011, Detroit, USA, Paper 96.
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    Rauer, H. P. (2011). A method-engineering approach to obtain long-term knowledge in service productivity management. In Proceedings of the XXI. International Research on Service Conference (RESER) 2011, Hamburg,Deutschland, 216–237.
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