vom Brocke, , J.;, E., P.;, B., M.;, V., & M., (2025). Personal digital assistants in business process management. The role of process advice in bringing process knowledge to people. Business Process Management Journal, 2025, 1–23. (Veröffentlicht)
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@article{VomBrockeJPMM2025PersonalDigital,
  author = { {vom Brocke} and Elsensohn J.; and Burger P.; and Voß M.; and  M.},
  title = {Personal digital assistants in business process management. The role of process advice in bringing process knowledge to people},
  journal = {Business Process Management Journal},
  year = {2025},
  volume = {2025},
  pages = {1--23},
  doi = {10.1108/BPMJ-02-2025-0218},
  url = {https://www.emerald.com/bpmj/article-abstract/doi/10.1108/BPMJ-02-2025-0218/1271895/Personal-digital-assistants-in-business-process?redirectedFrom=fulltext},
  note = {Publication status: Veröffentlicht}
}

Voss, M. &. J. D. &. A. C. &. S. L. (2024). Developing a digital maturity model for the sales processes of industrial projects. Journal of Personal Selling and Sales Management, 44 — 1.
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@article{Voss2024Developing,
  author = {Marleen --- Jaspert David --- Ahlfeld Christian --- Sucke Luke Voss},
  title = {Developing a digital maturity model for the sales processes of industrial projects},
  journal = {Journal of Personal Selling and Sales Management},
  year = {2024},
  volume = {44 --- 1},
  doi = {10.1080/08853134.2022.2151014},
  note = {Publication status: Published}
}

Voss, M., Bosak, O., Hoebertz, M., Mohsenzadeh, F., Schnebbe, M., Pöppelbuß, J., & Eisenbeiß, M. (2022). Design principles for personalized assistance systems that respect privacy. AIS Transactions on Human-Computer Interaction (THCI), 14(4).
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@article{VossBHMSPE2022DesignPrinciples,
  author = {Marleen Voss and Olga Bosak and Mark Hoebertz and Felix Mohsenzadeh and Maximilian Schnebbe and Jens Pöppelbuß and Maik Eisenbeiß},
  title = {Design principles for personalized assistance systems that respect privacy},
  journal = {AIS Transactions on Human-Computer Interaction (THCI)},
  year = {2022},
  volume = {14},
  number = {4},
  doi = {10.17705/1$^{th}$ci.00176},
  note = {Publication status: Published}
}

Voss, M. (2024). Künstliche Intelligenz im Vertrieb — Entwicklung eines Reifegradmodells. at the Ruhr-Universität Bochum. Bochum.
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@phdthesis{Voss2024Kuenstliche,
  author = {Marleen Voss},
  title = {Künstliche Intelligenz im Vertrieb --- Entwicklung eines Reifegradmodells},
  school = {Ruhr-Universität Bochum},
  year = {2024},
  address = {Bochum},
  note = {Publication status: Published}
}

Knickrehm, C., Voss, M., & Barton, M.-C. (2023). Can you trust me? Using AI to review more than three decades of AI trust literature.
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Rosemann, M., Ostern, N., Voss, M., & Bandara, W. (2023). Benevolent Business Processes-Design Guidelines Beyond Transactional Value.
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Voss, M., & Knickrehm, C. (2023). Empirically Grounded Development of a Maturity Model for AI in B2B Sales.
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Voss, M., Ebel, M., Drenhaus, D., & Marus, T. (2022). A Review on the Customer Role in Smart Service Co-Creation.
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Voss, M., Hoebertz, M., Bosak, O., Mohsenzadeh, F., Schnebbe, M., Pöppelbuß, J., & Eisenbeiß, M. (2021). Privacy-Centered Design Principles for Employee-Determined Data Collection and Use in Personalized Assistance Systems.
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