FOKUS:SE - Researcher Network Service Engineering

Services are highly relevant to the economy and the society. The market success and quality of services depend on their concept and design. The DFG-sponsered research network "FOKUS:SE" connects different German research institutions, which are doing theoretical and practical research on service engineering.

Propelling Business Process Management by Research and Innovation Staff Exchange

RISE_BPM networks world-leading research institutions and corporate innovators to develop new horizons for Business Process Management (BPM). BPM is a boundary-spanning discipline focused on division and re-integration of day-to-day work in organisations and on analysis of process data for organisational decision-making. Recent break-through innovations in Social Computing, Smart Devices, Real-Time Computing, and Big Data Technology create a strong impetus for propelling BPM into a pervasive corporate topic that enables design of entirely new products and services.

End-Of-Life Solutions for eCar-Batteries – Development of Product-Service-Systems and Information Systems for Decision Support

An immature battery technology appears to be a crucial obstacle to impede a quick diffusion of electric mobility in Germany. One core factor are the high initial costs of traction batteries. To improve the total cost of ownership an electric vehicle, depleted batteries could be repurposed after their automotive use. Depending on the technical properties of a battery, different second-life scenarios can be realized (e.g., to propel smaller vehicles or to store green energy in stationary applications). The EOL-IS project's goal is the development of services (e.g., pay-per-use business models, engineering services, maintenance services, refurbishment) for the second-life of eCar batteries that can be offered with the battery as a product-service system. Based on the chemical and technical features of individual batteries, the battery's use history, and its condition, a custom-fit product-service system is configured in order to enable the re-use of the battery.

End-Of-Life Solutions for eCar-Batteries – Development of Product-Service-Systems and Information Systems for Decision Support

The EOL-IS project’s goal is the development of service innovations for the phase after the eCar batteries’ EOL, based on the chemical and technical features of eCar batteries. A further object is to find the best Second-Life concept for each single battery as well as to conduct the application concept with accurately fitting hybrid bundles of services (HLB). Thereby the physical and chemical features and the battery’s history of usage, its condition and further economic, ecological and judicial information will be considered, as well.

The Networked Service Society

The Networked Service Society project is focused on thoroughly analyzing the interplay between service networks and IT. First, we develop new methods and strategies for the global organization of business processes in multinational settings. Second, we theorize on and shape the commercialization of Social Media for networked service enterprises and the public sector. The objective of our project is to strengthen the long-term research structures with our partner institutions in the Asian-Pacific region. In Joint Research, we perform high quality research and publish our results in leading peer-reviewed journals and present them on international conferences. In Joint Industry Projects, we perform research that ‘matters’, in close cooperate with industry partners and the public sector. Our objective is to establish long-term cooperation initiatives funded by these stakeholders. In Joint Education, we develop and implement joint education programs for increasing the mobility of our students and PhD students.

Produktivity Benchmarking for Industrial Services: Design and Evaluation of Adaptions for the Data Envelopment Analysis

The project ServDEA is using the operations-research method data envelopment analysis (DEA) to develop a software tool that is capable of benchmarking so-called service organizations.

Benchmarking of service processes in the area of Facility Management

Joint German-Russian Innovation Forum "Promoting business process management excellence in Russia" (PropelleR 2012)

Flexible Information Systems Architectures for Service Networks

Willingness-to-Pay for Service-Oriented Business Models