Publications | Sandro Franzoi | Department of Information Systems

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Sandro Franzoi
Research Assistant

Chair of Information Systems and Business Process Management (Prof. vom Brocke)

Leonardo Campus 3
48149 Münster

Room: Leo11.26

Phone: +49 251 83-38105
sandro.franzoi@uni-muenster.de

Consultation hours:

on appointment

Sandro Franzoi is a research assistant at the Chair of Information Systems and Business Process Management at the University of Münster. His research explores process complexity and the associated dynamics of business processes and organizational routines by leveraging computational methods such as process mining. In particular, he studies how large amounts of digital trace data and the associated behavioral visibility can be leveraged to better understand organizations and their business processes.

External profiles:
ResearchGate
LinkedIn

Research article (journal)

2025

Franzoi, S., Hartl, S., Grisold, T., van der, A. H., Mendling, J., & vom Brocke, J. (2025). Explaining Process Dynamics: A Process Mining Context Taxonomy for Sense-Making. Process Science, 2, 1–27.
More details BibTeX DOI

@article{FranzoiHGVDMVB2025Explaining,
  author = {Sandro Franzoi and Sophie Hartl and Thomas Grisold and Aa Han {van der} and Jan Mendling and Jan {vom Brocke}},
  title = {Explaining Process Dynamics: A Process Mining Context Taxonomy for Sense-Making},
  journal = {Process Science},
  year = {2025},
  volume = {2},
  pages = {1--27},
  doi = {10.1007/s44311-025-00008-6},
  note = {Publication status: Published}
}

vom Brocke, J., Franzoi, S., Kipping, G., & Grisold, T. (2025). Managing Business Processes in Times of Continuous Change. Balancing Emergence and Control. Controlling: Zeitschrift für erfolgsorientierte Unternehmenssteuerung, 37(1), 11–17.
More details BibTeX DOI

@article{VomBrockeFKG2025ManagingBusiness,
  author = {J. {vom Brocke} and S. Franzoi and G. Kipping and T. Grisold},
  title = {Managing Business Processes in Times of Continuous Change. Balancing Emergence and Control},
  journal = {Controlling: Zeitschrift für erfolgsorientierte Unternehmenssteuerung},
  year = {2025},
  volume = {37},
  number = {1},
  pages = {11--17},
  doi = {10.15358/0935-0381-2025-1-11},
  note = {Publication status: Published}
}

Research article in proceedings (conference)

2025

Brützke, P., Killewald, R., Franzoi, S., & vom Brocke, J. (2025). AI-Assisted Process Mining for Context-Sensitive Analysis Support. In Krasnova, H., Kranz, J., & Lindgren, R. (Eds.), Proceedings of the 33rd European Conference on Information Systems (pp. 1–16). United States: AIS eLibrary.
More details BibTeX

@inproceedings{BruetzkeKFVB2025AIAssisted,
  author = {Paul Brützke and Robin Killewald and Sandro Franzoi and Jan {vom Brocke}},
  title = {AI-Assisted Process Mining for Context-Sensitive Analysis Support},
  booktitle = {Proceedings of the 33$^{rd}$ European Conference on Information Systems},
  pages = {1--16},
  editor = {Hanna Krasnova and Johann Kranz and Rikard Lindgren},
  year = {2025},
  publisher = {AIS eLibrary},
  address = {United States},
  note = {Publication status: Published}
}

Djurica, D., Franzoi, S., & Spiekermann-Hoff, S. (2025). Operationalizing Responsible BPM: A Method for Value-Based Process Redesign. In ER, M., Gal, A., Grisold, T., Santoro, F., Weske, M., Dijkman, R. M., Karastoyanova, D., Aysolmaz, B., Bandara, W., & Revoredo, K. (Eds.), Business Process Management: Responsible BPM Forum, Process Technology Forum, Educators Forum. (pp. 72–86). Lecture Notes in Business Information Processing. Cham: Springer Publishing.
More details BibTeX DOI

@inproceedings{DjuricaFSH2025Operationalizing,
  author = {Djordje Djurica and Sandro Franzoi and Sarah Spiekermann-Hoff},
  title = {Operationalizing Responsible BPM: A Method for Value-Based Process Redesign},
  booktitle = {Business Process Management: Responsible BPM Forum, Process Technology Forum, Educators Forum.},
  pages = {72--86},
  series = {Lecture Notes in Business Information Processing},
  editor = {Mahendrawathi ER and  Avigdor Gal and Thomas Grisold and Flavia Santoro and Mathias Weske and Remco M. Dijkman and Dimka Karastoyanova and Banu Aysolmaz and Wasana Bandara and Kate Revoredo},
  year = {2025},
  publisher = {Springer Publishing},
  address = {Cham},
  doi = {10.1007/978-3-032-02936-2_7},
  note = {Publication status: Published}
}

Franzoi, S., Delwaulle, M., Dyong, J., Schaffner, J., Burger, M., & vom Brocke, J. (2025). Using Large Language Models to Generate Process Knowledge from Enterprise Content. In Resinas, M., van der, A. H., del, R.-O. A., & Leopold, H. (Eds.), Business Process Management Workshops — BPM 2024 International Workshops, Krakow, Poland, September 1–6, 2024, Revised Selected Papers (pp. 247–258). Lecture Notes in Business Information Processing (LNBIP): Vol. 534. Cham: Springer Publishing.
More details BibTeX Full text DOI

@inproceedings{FranzoiDDSBVB2025UsingLarge,
  author = {S. Franzoi and M. Delwaulle and J. Dyong and J. Schaffner and M. Burger and J. {vom Brocke}},
  title = {Using Large Language Models to Generate Process Knowledge from Enterprise Content},
  booktitle = {Business Process Management Workshops --- BPM 2024 International Workshops, Krakow, Poland, September 1–6, 2024, Revised Selected Papers},
  pages = {247--258},
  series = {Lecture Notes in Business Information Processing (LNBIP)},
  volume = {534},
  editor = {M. Resinas and Aa H. {van der} and Río-Ortega A. del and H. Leopold},
  year = {2025},
  publisher = {Springer Publishing},
  address = {Cham},
  isbn = {978-3-031-78665-5},
  issn = {1865-1348},
  doi = {10.1007/978-3-031-78666-2_19},
  url = {https://link.springer.com/chapter/10.1007/978-3-031-78666-2_19},
  note = {Publication status: Published}
}

2024

Franzoi, S., Hartl, S., Grisold, T., & vom Brocke, J. (2024). Effects of IT-based Changes on the Complexity of an Organizational Routine. In Taneja, S. (Ed.), Academy of Management Proceedings (pp. 1–40). Chicago: Academy of Management Proceedings.
More details BibTeX DOI

@inproceedings{FranzoiHGVB2024EffectsOfITBased,
  author = {Sandro Franzoi and Sophie Hartl and Thomas Grisold and Jan {vom Brocke}},
  title = {Effects of IT-based Changes on the Complexity of an Organizational Routine},
  booktitle = {Academy of Management Proceedings},
  pages = {1--40},
  editor = {Sonia Taneja},
  year = {2024},
  publisher = {Academy of Management Proceedings},
  address = {Chicago},
  doi = {10.5465/AMPROC.2024.21034abstract},
  note = {Publication status: Published}
}

Grisold, T., van der, A. H., Franzoi, S., Hartl, S., Mendling, J., & vom Brocke, J. (2024). A Context Framework for Sense-making of Process Mining Results. In IEEE, (Ed.), Proceedings of the 6th International Conference on Process Mining (ICPM) (pp. 57–64). Lyngby, Denmark: Wiley-IEEE Computer Society Press.
More details BibTeX DOI

@inproceedings{GrisoldVDFHMVB2024AContextFramework,
  author = {T. Grisold and Aa H. {van der} and S. Franzoi and S. Hartl and J. Mendling and J. {vom Brocke}},
  title = {A Context Framework for Sense-making of Process Mining Results},
  booktitle = {Proceedings of the 6$^{th}$ International Conference on Process Mining (ICPM)},
  pages = {57--64},
  editor = { IEEE},
  year = {2024},
  publisher = {Wiley-IEEE Computer Society Press},
  address = {Lyngby, Denmark},
  doi = {10.1109/ICPM63005.2024.10680665},
  note = {Publication status: Published}
}

2023

Franzoi, S., Grisold, T., & vom Brocke, J. (2023). Studying Dynamics and Change with Digital Trace Data: A Systematic Literature Review. In Aanestad, M., Klein, S., Tarafdar, M., Han, S., Laumer, S., & Ramos, I. (Eds.), Proceedings of the 31st European Conference on Information Systems (pp. 1–16). United States: AIS eLibrary.
More details BibTeX Full text

@inproceedings{FranzoiGVB2023StudyingDynamics,
  author = {Sandro Franzoi and Thomas Grisold and Jan {vom Brocke}},
  title = {Studying Dynamics and Change with Digital Trace Data: A Systematic Literature Review},
  booktitle = {Proceedings of the 31$^{st}$ European Conference on Information Systems},
  pages = {1--16},
  editor = {M Aanestad and S Klein and M Tarafdar and S Han and S Laumer and I Ramos},
  year = {2023},
  publisher = {AIS eLibrary},
  address = {United States},
  url = {https://aisel.aisnet.org/ecis2023_rp/212/},
  note = {Publication status: Published}
}

Hartl, S., Franzoi, S., Grisold, T., & vom Brocke, J. (2023). Explaining Change with Digital Trace Data: A Framework for Temporal Bracketing. In Bui, T. X. (Ed.), Proceedings of the 56th Hawaii International Conference on System Sciences (pp. 5663–5672). Maui, Hawaii: Hawaii International Conference on System Sciences.
More details BibTeX Full text

@inproceedings{HartlFGVB2023Explaining,
  author = {Sophie Hartl and Sandro Franzoi and Thomas Grisold and Jan {vom Brocke}},
  title = {Explaining Change with Digital Trace Data: A Framework for Temporal Bracketing},
  booktitle = {Proceedings of the 56$^{th}$ Hawaii International Conference on System Sciences},
  pages = {5663--5672},
  editor = {Tung X. Bui},
  year = {2023},
  publisher = {Hawaii International Conference on System Sciences},
  address = {Maui, Hawaii},
  url = {https://hdl.handle.net/10125/103323},
  note = {Publication status: Published}
}

Hartl, S., Franzoi, S., Grisold, T., & vom Brocke, J. (2023). Drivers of complexity in organizational routines — Insights from a digital trace data study. In European, G. f. O. S. (. (Ed.), 39th European Group for Organizational Studies (EGOS) Colloquium (pp. ---). Cagliari: Selbstverlag — Eigenverlag.
More details BibTeX

@inproceedings{HartlFGVB2023DriversOfComplexity,
  author = {Sophie Hartl and Sandro Franzoi and Thomas Grisold and Jan {vom Brocke}},
  title = {Drivers of complexity in organizational routines --- Insights from a digital trace data study},
  booktitle = {39$^{th}$ European Group for Organizational Studies (EGOS) Colloquium},
  pages = {---},
  editor = {Group for Organizational Studies (EGOS) European},
  year = {2023},
  publisher = {Selbstverlag --- Eigenverlag},
  address = {Cagliari},
  note = {Publication status: Published}
}

2022

Franzoi, S., & vom Brocke, J. (2022). Sustainability by Default? Nudging Carbon Offsetting Behavior in E-Commerce. In Beck, R. (Ed.), Proceedings of the 30th European Conference on Information Systems (pp. 1–15). Timisoara, Rumänien: Association for Information Systems.
More details BibTeX Full text

@inproceedings{FranzoiVB2022Sustainability,
  author = {Sandro Franzoi and Jan {vom Brocke}},
  title = {Sustainability by Default? Nudging Carbon Offsetting Behavior in E-Commerce},
  booktitle = {Proceedings of the 30$^{th}$ European Conference on Information Systems},
  pages = {1--15},
  editor = {Roman Beck},
  year = {2022},
  publisher = {Association for Information Systems},
  address = {Timisoara, Rumänien},
  url = {https://aisel.aisnet.org/ecis2022_rp/111},
  note = {Publication status: Published}
}

Kipping, G., Djurica, D., Franzoi, S., Grisold, T., Marcus, L., Schmid, S., vom Brocke, J., Mendling, J., & Röglinger, M. (2022). How to Leverage Process Mining in Organizations — Towards Process Mining Capabilities. In Di, C. C., Dijkman, R., del, R. O. A., & Rinderle-Ma, S. (Eds.), Business Process Management: 20th International Conference (pp. 40–46). Lecture Notes in Computer Science. Cham: Springer.
More details BibTeX DOI

@inproceedings{KippingDFGMSVBMR2022HowToLeverage,
  author = {Gregor Kipping and Djordje Djurica and Sandro Franzoi and Thomas Grisold and Laura Marcus and Sebastian Schmid and Jan {vom Brocke} and Jan Mendling and Maximilian Röglinger},
  title = {How to Leverage Process Mining in Organizations --- Towards Process Mining Capabilities},
  booktitle = {Business Process Management: 20$^{th}$ International Conference},
  pages = {40--46},
  series = {Lecture Notes in Computer Science},
  editor = {Ciccio C. Di and R. Dijkman and Rio Ortega A. del and S. Rinderle-Ma},
  year = {2022},
  publisher = {Springer},
  address = {Cham},
  isbn = {978-3-031-16102-5},
  doi = {10.1007/978-3-031-16103-2_5},
  note = {Publication status: Published}
}

Research article (book contribution)

2025

Eggarter, M., Keiser, K., & Franzoi, S. (2025). Toward a Process-Centered Organization: The Operational Excellence Journey at Getzner. In vom Brocke, J., Mendling, J., & Rosemann, M. (Eds.), Business Process Management Cases Vol. 3: Implementation in Practice (pp. 149–161). Cham: Springer.
More details BibTeX Full text DOI

@incollection{EggarterKF2025TowardAProcessCentered,
  author = {Magdalena Eggarter and Katharina Keiser and Sandro Franzoi},
  title = {Toward a Process-Centered Organization: The Operational Excellence Journey at Getzner},
  booktitle = {Business Process Management Cases Vol. 3: Implementation in Practice},
  pages = {149--161},
  editor = {J. {vom Brocke} and J. Mendling and M. Rosemann},
  year = {2025},
  publisher = {Springer},
  address = {Cham},
  doi = {10.1007/978-3-031-80793-0_11},
  url = {https://link.springer.com/chapter/10.1007/978-3-031-80793-0_11#citeas},
  note = {Publication status: Published}
}