Managing Business Processes in Times of Continuous Change. Balancing Emergence and Control

vom Brocke J., Franzoi S., Kipping G. & Grisold T.


Abstract

Organizations need to continuously adapt their business processes to keep pace with dynamic changes in their business environments. This implies that Business Process Management (BPM) needs to shift from static process models and governance structures to ephemeral process conceptualizations.We propose the ‘BPM Sandwich Model’, which balances between top-down control and bottom-up emergence in modern BPM.

Keywords
Business process management; continuous change; control; emergence



Publication type
Research article (journal)

Peer reviewed
Yes

Publication status
Published

Year
2025

Journal
Controlling: Zeitschrift für erfolgsorientierte Unternehmenssteuerung

Volume
37

Issue
1

Start page
11

End page
17

ISSN
0935-0381

DOI