How to Leverage Process Mining in Organizations - Towards Process Mining Capabilities
Kipping, Gregor; Djurica, Djordje; Franzoi, Sandro; Grisold, Thomas; Marcus, Laura; Schmid, Sebastian; vom Brocke, Jan; Mendling, Jan; Röglinger, Maximilian
Abstract
Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and use of process mining in organizations. We conduct a qualitative-inductive interview study to explore how process mining can be leveraged in organizations. To this end, we systematically examine the needs and experiences of practitioners with process mining at different levels, including heads of process mining, process analysts, and data engineers. Complementing our tutorial, this article provides a theoretical background, outlines our research approach, and presents preliminary findings.
Keywords
Process mining; Organizational implications; Process mining capabilities
Cite as
Kipping, G., Djurica, D., Franzoi, S., Grisold, T., Marcus, L., Schmid, S., vom Brocke, J., Mendling, J., & Röglinger, M. (2022). How to Leverage Process Mining in Organizations — Towards Process Mining Capabilities. In Di, C. C., Dijkman, R., del, R. O. A., & Rinderle-Ma, S. (Eds.),
Business Process Management: 20th International Conference (pp. 40–46). Lecture Notes in Computer Science. Cham: Springer.
Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2022
Conference
20th International Conference on Business Process Management
Venue
Münster
Book title
Business Process Management: 20th International Conference
Editor
Di Ciccio C., Dijkman R., del Rio Ortega A. & Rinderle-Ma S.
Start page
40
End page
46
Title of series
Lecture Notes in Computer Science
Publisher
Springer
Place
Cham
ISBN
978-3-031-16102-5
DOI
