E-Government Campus: Coordination of platform development and implementation, creation of use cases

The project e-GovCampus targets the development of a massive open online courses (MOOC)-platform, which will help to facilitate the development of the digitalization of the public sector in Germany. The main objective of both platform and project is to provide public officials with an educational offer, that enables them to develop their own skills in a location-independent, interactive and self-responsible fashion. The Chair for Information Systems is responsible for the project coordination. This firstly entails the conception and development of the platform, which includes the establishment and analysis of stakeholder requirements. Furthermore, activities are targeted to ensure the platform’s sustainable impact, closely related future-proof business models and appropriate marketing efforts to ensure the existence of the platform even beyond the period of public financing.

Reducing the moderation effort of user comments with the help of automation using text analytical methods (MODERAT!)

In recent years, a rapid increase in racist, political and religiously motivated hate commentary has led many newspaper editors to deactivate their online comment functions on their websites. While this is understandable from an economic point of view for the individual publishers, serious problems for the public discourse arise in view of restriction quotas of up to 50%. The MODERAT! project aims to use an integrative and interdisciplinary approach to develop software tools and a web platform that will enable operators to moderate web debates with significantly less effort. Comments are analyzed automatically, so that only a small number of critical comments have to be viewed manually. In this way, media houses and publishers should be able to offer web debates again on their own websites and thus enter into a more active exchange with the readership.

Bildungs- und Weiterbildungsplattform eGovernment - Modul Prozessmanagement

Next to coordinating the project e-GovCampus, the Chair for Information Systems and Information Management is also heavily involved in creating content for the online learning platform. Several research undertakings concluded, that Process Management is severely important for the success or failure of digitalization-endeavors in the public sector. With the course “Process Management in Public Administration”, learners will be given all necessary knowledge they need to create and maintain efficient processes. The content focuses, for example, on the analysis of existing processes, the modeling of to-be-processes, Process Management Systems and the most recent developments in the field of software-supported process management. All material is tailored to the public administration sphere.

Joint Project: smart services for interactive customer experiences in High Street Retailing - project part: Mobile application development for location-based services

smartmarket² adapts successful strategies from online retailing to high street retailing to create interactive customer experiences. The goal is to strengthen the versatility and the attractiveness of high streets and city centers, and to reinforce the individual business models of local retailers against their common competition with online retailing.