Service Science Management and Engineering
The emergence and proliferation of the Service Economy has changed the way in which the creation of value is perceived throughout various industry sectors and societies. Some current manifestations are integrating industrial machinery with customized service offerings (customer solutions, product-service systems), offering aircraft turbines (power by-the-hour) or software applications (as-a-service) without selling physical goods, or providing content on mobile platforms. Theories and artifacts related to service are reflected in the emerging academic discipline of Service Science, Management and Engineering (SSME). Research in SSME is focused on understanding and facilitating the creation of value in service systems, involving interactions of service providers and service customers.