E-Government Campus: Coordination of platform development and implementation, creation of use cases

The project e-GovCampus targets the development of a massive open online courses (MOOC)-platform, which will help to facilitate the development of the digitalization of the public sector in Germany. The main objective of both platform and project is to provide public officials with an educational offer, that enables them to develop their own skills in a location-independent, interactive and self-responsible fashion. The Chair for Information Systems is responsible for the project coordination. This firstly entails the conception and development of the platform, which includes the establishment and analysis of stakeholder requirements. Furthermore, activities are targeted to ensure the platform’s sustainable impact, closely related future-proof business models and appropriate marketing efforts to ensure the existence of the platform even beyond the period of public financing.

DigiCheck - Digitalcheck im Gesetzgebungsverfahren am Beispiel einer Sozialversicherung

Feasibility Study on Requirements for Future Digitalization Pathways for the German Social Security Systems

Based on the successful introduction of the EESSI procedure, the task of the given study is to identify further digitalization potentials in the field of Social Security in Germany. These potentials are identified on the basis of semi-structured interviews with experts familiar with both the EESSI procedure and general topics of digitalization in German Social Security systems. These digitalization potentials show initial pathways that can be considered in the context of a future transformation of Social Security Systems.

Bildungs- und Weiterbildungsplattform eGovernment - Modul Prozessmanagement

Next to coordinating the project e-GovCampus, the Chair for Information Systems and Information Management is also heavily involved in creating content for the online learning platform. Several research undertakings concluded, that Process Management is severely important for the success or failure of digitalization-endeavors in the public sector. With the course “Process Management in Public Administration”, learners will be given all necessary knowledge they need to create and maintain efficient processes. The content focuses, for example, on the analysis of existing processes, the modeling of to-be-processes, Process Management Systems and the most recent developments in the field of software-supported process management. All material is tailored to the public administration sphere.

Less is sometimes more: Services and requirements for a no-stop shop

In a no-stop shop (NSS), public services are provided proactively without any activity from citizens. For a NSS, data of citizens is to be integrated so they do not have to apply for public services any longer. Instead, services are provided by public organizations without application. A shift to proactive service provision entails fundamental procedural changes and is therefore not comparable with standard digitalization decisions. For the realization of a NSS, both a customized instrument that supports public organizations in the selection of services for the NSS and a catalog of requirements for the concrete implementation of the NSS are necessary. The goals of this project are therefore 1. the creation of a catalog of requirements for a no-stop shop that takes into account and harmonizes both public organization and citizen interests (especially digital sovereignty) 2. development of a calculation method to support the decision-making process for the selection of services for the no-stop shop

Quo vadis, Civis? Development of a citizen journey for a demand-oriented service design in the public sector

Up to now, the public sector has taken a supply-oriented approach to the design of electronic services for citizens. Companies in the private sector, on the other hand, have been relying on demand-oriented service design for years. So-called 'customer journeys', which focus on improving the service experience of customers, are used to better understand the perception of services by customers and to tailor the use of online services to that perception. Especially against the background of the stagnating e-government usage rates in Germany, the necessity for a user-oriented design of public services is tremendous. In this project, we therefore examine the applicability of customer journeys to the public sector and develop a so-called e-Government Citizen Journey, which we evaluate for its applicability in practice.

Unterstützung der Arbeitsgruppe IKT-Fachkräfte des Landes Berlin

Fachtagung Verwaltungsinformatik und Fachtagung Rechtsinformatik 2019 6. - 7. März 2019, Münster