Speaker: Prof. Dr. Jan Mendling, Humboldt-Universität zu Berlin, Germany.

Abstract: Conceptual models play an important role in system analysis and design (SAD). In this talk, we approach diagrams in SAD from a holistic perspective. We establish the SAD process as a context for diagram usage and highlight the information needs of complex tasks. Second, we discuss in how far cognitive processing of diagrams is different from processing other types of representations. Third, we integrate insights from various areas of cognitive research into a theoretical cognitive framework called CogniDia. Fourth, we present findings from an extensive survey of criteria for effective cognitive processing of diagrams. Fifth, we illustrate the use of CogniDia for investigating how diagrams support SAD tasks.

Pedagogical conversational agents (CA) support formal and informal learning to help students achieve better learning outcomes by providing information, guidance or fostering reflections. Even though the extant literature suggests that pedagogical CAs can improve learning outcomes, there exists no empirical evidence of what design features drive this effect. We will briefly report on a study we conducted in this field. Furthermore, we will provide a short demonstration of a quiz situation with a social robot (NAO), which will give insights how such a future learning context might look like.

The rise of the digital society is accompanied by incalculable social risks, but very little IS research has examined the implications of the new digital society. Drawing on concepts from Beck’s critical theory of the risk society and critical discourse analysis, this study examines the public discourse on risk events during the launch of NemID, a personal digital identifier for Danish citizens.

In this talk, Stefan shares insights about the EU project "RISE_SMA - Social Media Analytics for Society and Crisis Communication". The project involves ERCIS partners from Germany, The Netherlands, Norway and Australia.

The talk provides an overview of current trends and research fields in science communication research and how science communication has changed in digital media environments. It will deal with the benefits for and challenges of science communication online and will outline the frameworks for analysis.

The automotive insurance market is undergoing fundamental changes with the advent of novel Insurance Technology (InsurTec), mobility initiatives such as autonomous vehicles, car sharing and subscription models for new cars, and the emergence of new forms of insurance such as short-term cover, pay per use and advanced analytics, which can encourage drivers to improve their driving behaviour. The traditional forms of insurance and information exchange are being augmented or replaced by behavioural insurance that uses telematics and Artificial Intelligence (AI) to analyse and interpret the wealth of big data that is generated from car driving behaviour. This case study discusses the changes and innovations in HUK-COBURG’s operations and business model, including risk profiling, evaluation of driver behaviour, data analytics, ethical considerations of behavioural insurance, the business case for telematics and HUK’s implementation philosophy for new technology and AI.