Speaker: Dr Michael Rosemann

Abstract: The academic and professional practice of Business Process Management is not temporally symmetric but characterized by a retroperspectivity bias: Processes are modelled and mined in search of pain points that have evolved over time. This problem-dominant logic of BPM is, however, no longer sustainable when the models of value creation are changing.

Process opportunity points is a new conceptualisation extending the current body of BPM knowledge with the aim to create a more balanced ‘scale of perspectivity’. Consolidating own research in the areas of explorative process design patterns, affective process design and trusted business processes, a set of opportunity points has been identified allowing organisations to surface adjacent pathways towards new revenue models, emotional process performance and trust credit. This research introduces the notion of internal enablement, as discussed in entrepreneurship, to the discipline of BPM and to Information Systems more broadly. A related solution, the OppAgent, is currently co-developed with SAP Signavio, and tested and refined with international SAP customers.

Short bio: Dr Michael Rosemann is the Director of the Centre for Future Enterprise and a Professor for Information Systems at Queensland University of Technology. He is currently spending his sabbatical as a Visiting International Professor at the European Research Centre for Information Systems (ERCIS) at the University of Münster, and also as a Chief Research Expert with SAP Signavio Blue Sky Research.

Michael is the author/editor of 14 books, and lead editor of the upcoming book ‘Future Enterprise: The Capabilities That Matter Tomorrow’ (UTP 2027). He (co)authored more than 350 refereed papers, is Editorial Board member of nine international journals and co-inventor of US/EU patents. His main research interest is Business Process Management where he contributed in areas such as BPM maturity, configurable process models, context-aware BPM, explorative BPM, rapid process redesign and benevolent processes.

Michael has presented his work at global BPM conferences and delivered keynotes in more than 30 countries. He will be an Organising Co-Chair of ICIS 2026 in Lisbon. His research projects received funding from industry partners such as Accenture, Cisco, Infosys, PwC, Rio Tinto, SAP and Woolworths. Michael is also the Vice President Strategic Partnerships for the Association for Information Systems, a member of research advisory boards (University of Hamburg, Weizenbaum Institute, ERCIS) and the Honorary Consul for the Federal Republic of Germany in Southern Queensland.