Cognitive diagram understanding and task performance in system analysis and design
Talk title: Cognitive diagram understanding and task performance in system analysis and design.
Speaker affiliation: Prof. Dr. Jan Mendling, Humboldt-Universität zu Berlin, Germany.
Talk abstract: Conceptual models play an important role in system analysis and design (SAD). In this talk based on an article by Malinova & Mendling (MISQ 2022), we approach diagrams in SAD from a holistic perspective. First, we establish the SAD process as a context for diagram usage and highlight the information needs of complex tasks. Second, we discuss in how far cognitive processing of diagrams is different from processing other types of representations (e.g. text complemented by image). Third, we integrate insights from various areas of cognitive research into a theoretical cognitive framework called CogniDia which explains the cognitive processing steps involved during understanding and task performance with diagrams. Fourth, we present findings from an extensive survey of criteria for effective cognitive processing of diagrams. Fifth, we illustrate the use of CogniDia for investigating how diagrams support SAD tasks.
Short bio: Jan Mendling (http://www.wiwi.hu-berlin.de/en/Professorships/bwl/wi/personen-en/hl/jan...) is the Einstein-Professor of Process Science with the Department of Computer Science at Humboldt-Universität zu Berlin, Germany. His research interests include various topics in the area of business process management and information systems. He has published more than 450 research papers and articles, among others in Management Information Systems Quarterly, ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems and Decision Support Systems. He is a department editor for Business and Information Systems Engineering, member of the board of the Austrian Society for Process Management (http://prozesse.at), one of the founders of the Berlin BPM Community of Practice (http://www.bpmb.de), organizer of several academic events on process management, and a member of the IEEE Task Force on Process Mining. He is co-author of the textbooks Fundamentals of Business Process Management, Second Edition, (http://fundamentals-of-bpm.org/) and Wirtschaftsinformatik, 12th Edition, (http://lehrbuch-wirtschaftsinformatik.org/), which are extensively used in information systems education.