Speaker:  Ida Lindgren

Abstract:   Advancements in technology continuously enable new solutions and opportunities for digitalization of public services. In government practice, the term ‘digital service’ now covers services and systems of various kinds and complexity; a variety not fully covered conceptually in the e-government research literature. Lindgren’s research focuses on how digital services are manifested in practice and possible conceptual and organizational consequences of different manifestations. The presentation uses examples from a qualitative case study conducted in Sweden, illustrating challenges and dilemmas associated with the current lack of conceptual clarity associated with ‘digital services’ in the public sector. The presentation illustrates the need for further work on how we understand digitalization of public services as such and the need for deeper understanding on how digitalization changes the underlying processes being digitalized.

Short Bio:   Ida Lindgren is  Assistant professor in Information Systems at Linköping University, Sweden and currently visiting Münster as a guest lecturer in the course of the PIONEER master programme. Her research interests cover Information Systems, e-government, organizational change, e-service development, and stakeholder theory. Particularly, she focuses on how public organizations can work with stakeholder involvement in their development efforts to create demand-driven e-services that benefit citizens, business and government. She has published her research in renowned academic journals such as Government Information Quarterly, International Journal of Emergency Management, and Transforming Government: People, Process and Policy as well as on numerous international conferences.