SPEAKER: Prof. Dr. Tilo Böhmann, University of Hamburg
TOPIC: Service Systems Engineering - The contribution of information systems research to advancing digital services
The digital transformation of technology and society creates abundant opportunities for novel service systems. Service systems are complex socio-technical systems that enable value co-creation. Service systems engineering (SSE) calls for research on evidence-based design knowledge for such systems that permeate our society. Information systems research is ideally positioned to contribute significantly to trans-disciplinary research in this area through (action) design research or the piloting of IT-enabled innovation. Better IS-based design knowledge could particularly advance the architecture, the interactions, and the resource base of service systems, helping value creation to become better adapted to the context of need and opportunities for collaboration between customers and service providers. Based on examples, the talk will introduce the idea of service systems engineering and explore how IS researchers can contribute to service innovation as well to the global and inter-disciplinary body of service research.
Tilo Böhmann is head of department, Department of Informatics of the Universität Hamburg, and leads the research group on IT Management and Consulting (ITMC) at the Department of Informatics. His research interests focus on Service Systems Engineering, IT management as well as innovative digital services and service business models.