Speaker: Philipp Saalmann

Abstract: Nowadays, the provision of spare parts and related maintenance, repair and overhaul (MRO) services is a differentiating key factor and important growth sector for manufacturers. Especially in the capital-intensive mechanical engineering industry, companies rely on high-value technical systems in their processes. Hence, failures of machinery and related downtimes lead to losses in production or operations, decreasing customer satisfaction and high costs. Corresponding spare parts supply chains provide the required spare parts and MRO services to the customers. In many cases, multiple specialized actors form complex spare parts supply chains and collaborate in the provision of spare parts and MRO services. Since these actors are at least partially legally independent of each other and only share limited information along the spare parts supply chain, coordination and collaboration of the actors is both required and difficult. This talk will focus on the development of a maturity model for coordination and collaboration in spare parts supply chains. It considers especially aspects from supply chain coordination and collaboration as well as practical insights from the mechanical engineering industry.

Short Bio: Philipp Saalmann is a research assistant and PhD student at the Chair for Information Systems and Supply Chain Management. Prior to that, he received his Bachelor’s and Master’s degree in Information Systems at the University of Münster. His research interests focus on the coordination of spare parts supply chains and its support by information systems.