The ERCIS Omni-Channel Lab, is a research project in collaboration with Arvato CRM Solutions. The Lab combines the academic research and teaching activities of ERCIS and Arvato’s practical experience of delivering tech-enabled Omni-Channel CRM solutions from 110 global locations for many of the world’s best-known brands. Its areas of investigation focus around ‘Processes’, ‘Data’ and ‘Analytics’.
Project status in progress Project time 01.03.2016- 28.02.2019 Website https://omni-channel.ercis.org/ Funding source ARVATO direct services GmbH Keywords Customer Lifecycle; Omni-Channnel Processes; Omni-Channel Business; Customer Segmentation
EMO 2017 is the 9th International Conference on Evolutionary Multi- Criterion Optimization, aiming to continue the success of previous EMO conferences. We will bring together both the EMO and the multiple criteria decision making (MCDM) communities and moreover focus on solving real-world problems in government, business and industry. The classical EMO format will be supplemented by an EMO competition.
Project status definitely finished Project time 19.03.2017- 22.03.2017 Website http://www.emo2017.org Funding source DFG - International Scientific Events Project number TR 891/9-1 Keywords Evolutionary Multiobjective Optimization