PIONEER II - ERASMUS Mundus Master "Public Sector Innovation and eGovernance"

FOR 5393: The future smart town

Die Forschungsgruppe „Die digitale Mittelstadt der Zukunft“ untersucht, wie Mittelstädte den Herausforderungen der Digitalisierung begegnen, und entwickelt digitale Instrumente zur Stärkung ihrer Lebensqualität. Dabei nimmt sie mit den Aspekten „Zivilgesellschaft und soziale Leistungen“, „Verwaltung und Politik“, „Wirtschaft und Energie“ sowie „Bildung und Kultur“ vier zentrale Strukturbereiche in den Fokus. Im Zentrum stehen Mittelstädte vor allem außerhalb von Metropolenregionen, die spezielle Spezifika aufweisen und im ländlichen Raum für ihre in der Regel 20 000 bis 100 000 Bewohnerinnen und Bewohner häufig starken Identifikationscharakter besitzen.

FOR 5393: The future smart town - Subproject: E-competences and imparting e-competences in medium-sized local administrations

FOR 5393: The future smart town - Subproject: Trust management in the digital mid-sized town

FOR 5393: The future smart town - Coordination Funds

EBSI enabled VErifiable Credentials & Trusted Organisations Registries

Führung im digitalen Zeitalter: Das Potenzial von Peer-Group Mentoring für die digitale Transformation des öffentlichen Sektors

Design Science Research Academy

E-Government Campus: Institutionalisierung des eGov-Campus sowie Koordination und Weiterentwicklung der Lernplattform

Innovative Weiterbildungskonzepte - Kompetenzturbo Digitalisierung

The "Kompetenzturbo Digitalisierung" project aims to increase the use of the eGov-Campus and to test various learning formats, including digital, hybrid, in-person, synchronous, and asynchronous formats, for different user groups. The goal is to enable responsible staff in public authorities to introduce and effectively use digital learning formats in the context of professional development. The target groups of the project are personnel developers, training officers, and executives.

CoDeAI: Collaborative development of Al capabilities in SMEs

EXIST-Gründerstipendium "Zeropath"

FOR 5393: The future smart town - Subproject: Efficient and identity-enhancing law enforcement in the municipality of a mid-sized town

AI-bility: Cultivating AI Awareness in Schoolchildren (ERASMUS+ Project in strategic partnership with the University of Liechtenstein)

E-Government Campus: Koordination und Weiterentwicklung des eGov-Campus sowie Übergabe der Lernplattform an die Deutsche Universität für Verwaltungswissenschaften Speyer

Modularisierung eines eGov-Campus Lernmoduls zur nachhaltigen Nutzung in der Weiterbildung - Prozessmanagement im öffentlichen Sektor

GIGA Gebärdensprachen - Entwicklung einer 5G enabled Gebärdensprachen-Applikation

Das Projekt entwickelt eine App, die selbständig die deutsche Gebärdensprache über die Smartphone-Kamera lernt. Die Gebärdensprache wird anschließend automatisiert in Echtzeit in verständliche deutsche Sprache übersetzt.

Verbundprojekt: Erfolg durch Mitarbeiterdatenschutz - Teilvorhaben Wirtschaftswissenschaftliche Aspekte

Geschäftsprozessuntersuchung im Rahmen des Prozessreorganisationsprojekts der ARD-Verwaltungsdirektionen

Wissenschaftliche Begleitung: Entwicklung einer CivicTech-Plattform für die Stadt Münster

SPP 1921 - Subproject: "Intentional Forgetting" in organisations: Forgetting confidently: Determinants and consequences of trustful usage of information systems in organizations

Continuously increasing and changing amounts of data in modern organizations demand new information handling strategies. Effective knowledge management requires a flexible selection of essential information, for example, for decision processes under uncertainty or in dynamic economic markets. In this regard, information systems can reduce decision maker's cognitive load, emotional strain, and stress. However, for those positive effects to occur, persons need to use the information systems trustfully in order to forget "confidently". The goal of the present research project is to model and empirically examine the psychological processes underlying trustful use of information systems, enabling intentional forgetting.

Nachgefragt bei Sophie & Co!

E-Government Campus: Coordination of platform development and implementation, creation of use cases

The project e-GovCampus targets the development of a massive open online courses (MOOC)-platform, which will help to facilitate the development of the digitalization of the public sector in Germany. The main objective of both platform and project is to provide public officials with an educational offer, that enables them to develop their own skills in a location-independent, interactive and self-responsible fashion. The Chair for Information Systems is responsible for the project coordination. This firstly entails the conception and development of the platform, which includes the establishment and analysis of stakeholder requirements. Furthermore, activities are targeted to ensure the platform’s sustainable impact, closely related future-proof business models and appropriate marketing efforts to ensure the existence of the platform even beyond the period of public financing.

"Mittelstand 4.0-Kompetenzzentrum Lingen"

The Mittelstand 4.0-Kompetenzzentrum Lingen (competence centre) is a consortium that supports SME in topics about digitalisation and digital inter-organisational collaboration in north-west Germany. Businesses of the four sectors: retail, craft, maritime and agriculture are central players in this region. The overarching goal of the project is to raise awareness, to inform, and to impart critical competencies, for businesses in north-west Germany regarding the topic digitalisation.

WI Nachwuchswissenschaftlertreffen Münster, 16./17.September 2022

BPM 2022 - 20th International Conference on Business Process Management 2022 (Münster)

Stanford Design Thinking Project 2021-2022

DigiCheck - Digitalcheck im Gesetzgebungsverfahren am Beispiel einer Sozialversicherung

Kurzstudie Prozessmanagement beim NDR

Reducing the moderation effort of user comments with the help of automation using text analytical methods (MODERAT!)

In recent years, a rapid increase in racist, political and religiously motivated hate commentary has led many newspaper editors to deactivate their online comment functions on their websites. While this is understandable from an economic point of view for the individual publishers, serious problems for the public discourse arise in view of restriction quotas of up to 50%. The MODERAT! project aims to use an integrative and interdisciplinary approach to develop software tools and a web platform that will enable operators to moderate web debates with significantly less effort. Comments are analyzed automatically, so that only a small number of critical comments have to be viewed manually. In this way, media houses and publishers should be able to offer web debates again on their own websites and thus enter into a more active exchange with the readership.

Europawoche 2021 - Europäisches Lernen und Forschen in der Wirtschaftsinformatik

Algorithmization and Social Interaction

Imagine you call a company and your request is no longer answered by a human being but by an artificial assistant - how does this affect you as an individual and society at large? And does the customization of information in social media and online environments limit our horizon, or even keeps us in a ‚filter bubble‘? These are just a few of the socially and politically relevant core questions of the interdisciplinary topical program „Algorithmization and Social Interaction“. Scholars from information systems, economy, social sciences, law and communication studies work together to explore, first, how (artificially intelligent) algorithms can be used to influence social interaction. Second, the topical program is interested in how society (including the public as well as political and societal elites) reacts to this increasing algorithmic governance.

Virtual Open Innovation Lab

The VOIL – Virtual Open Innovation Lab is a strategic partnership of nine project partners from seven countries with the goal to increase awareness and digital competences regarding technologies, tools and methods for the digital transformation of small and medium enterprises through a platform-based learning and simulation environment.

PIONEER - ERASMUS Mundus Master "Public Sector Innovation and eGovernance"

The four-semester European masters program, called PIONEER, developed by the University of Muenster together with KU Leuven and Tallinn University of Technology, focuses on the interdisciplinary know-how needed in the public sector to fully exploit the potential of information and communication technologies (ICT) and technological innovation. PIONEER (1) addresses the needs of public administrations and identifies the potential benefits of ICT for the future development of public administrations and their service provision; (2) closes a gap in current higher education landscape; and (3) creates an innovative offer in terms of the required interdisciplinary skills in the public sector. PIONEER is co-financed by the ERASMUS + Program of the European Union.

Ask Sophie! - Development of a Comic Figure to Answer Scientific Questions

The planned project "Ask Sophie! - Development of a Comic Figure to Answer Scientific Questions" is a novel participation concept that strengthens low-threshold communication between research and society. Within the framework of the planned project, a cartoon character - "Sophie" - is to be developed by means of which citizens' questions can be collected, evaluated and utilized. The citizens can address questions to "Sophie", which will be answered with a comic strip that is freely accessible online (homepage of the university, the AFO, Instagram, Facebook and also published in daily newspapers.

VISE: Virtual Institute Smart Energy: Development of Digital Business Models Based on the Energy Demand Behavior of Households

Energy providers and energy service providers only have little information regarding the determinants of their customers energy demand behaviour, especially regarding private households. A detailed analysis of expectations and requirements of private energy demand is an important prerequisite for a successfull adoption of new technology and basis for the development of new business models. The project's goal is the analysis private households intention to invest and intention to use and consequently the development of new business models addressing private households.

RTG 1712: Trust and Communication in a Digitized World

The research training group examines how trust can be developed and maintained under the conditions of new forms of communication. Digitized means of communication change the structure and sustainability of trust because firstly, familiar face-to-face communication is replaced by digitized interactions, secondly, virtual social and office networks emerge and finally, because new forms of relationships between the public, organisations and individuals develop.

FOKUS:SE - Researcher Network Service Engineering

Services are highly relevant to the economy and the society. The market success and quality of services depend on their concept and design. The DFG-sponsered research network "FOKUS:SE" connects different German research institutions, which are doing theoretical and practical research on service engineering.

Feasibility Study on Requirements for Future Digitalization Pathways for the German Social Security Systems

Based on the successful introduction of the EESSI procedure, the task of the given study is to identify further digitalization potentials in the field of Social Security in Germany. These potentials are identified on the basis of semi-structured interviews with experts familiar with both the EESSI procedure and general topics of digitalization in German Social Security systems. These digitalization potentials show initial pathways that can be considered in the context of a future transformation of Social Security Systems.

Bildungs- und Weiterbildungsplattform eGovernment - Modul Prozessmanagement

Next to coordinating the project e-GovCampus, the Chair for Information Systems and Information Management is also heavily involved in creating content for the online learning platform. Several research undertakings concluded, that Process Management is severely important for the success or failure of digitalization-endeavors in the public sector. With the course “Process Management in Public Administration”, learners will be given all necessary knowledge they need to create and maintain efficient processes. The content focuses, for example, on the analysis of existing processes, the modeling of to-be-processes, Process Management Systems and the most recent developments in the field of software-supported process management. All material is tailored to the public administration sphere.

Evaluation of the German Oline Access Act - Identification of data sources, data collection and data analysis

The aim of this project is to evaluate the municipal implementation of the online access law. On 18.08.2017, the Act on the Improvement of Online Access to Administrative Services (OZG for short) came into force, which stipulates that by 2022 the federal and state governments must also offer their administrative services electronically via so-called administrative portals. The federal, state and local authorities now have two more years to fulfil the requirements of the law and offer their administrative services completely electronically. The project now examines the status quo of the implementation of the OZG for municipal administrative services. A comprehensive survey of the implementation of the law at the municipal level will allow a detailed analysis of the development potential in the next two years. Based on the data and findings obtained, tailor-made recommendations for action for administration and politics can be derived, which will enable the timely implementation of the law.

Less is sometimes more: Services and requirements for a no-stop shop

In a no-stop shop (NSS), public services are provided proactively without any activity from citizens. For a NSS, data of citizens is to be integrated so they do not have to apply for public services any longer. Instead, services are provided by public organizations without application. A shift to proactive service provision entails fundamental procedural changes and is therefore not comparable with standard digitalization decisions. For the realization of a NSS, both a customized instrument that supports public organizations in the selection of services for the NSS and a catalog of requirements for the concrete implementation of the NSS are necessary. The goals of this project are therefore 1. the creation of a catalog of requirements for a no-stop shop that takes into account and harmonizes both public organization and citizen interests (especially digital sovereignty) 2. development of a calculation method to support the decision-making process for the selection of services for the no-stop shop

Edyoucated

With the Learning Experience Platform edyoucated, employees can learn and continuously develop digital skills.

Interoperability of messenger services: how to make them more consumer-friendly

Interoperability of messenger services: how to make them more consumer-friendly

Joint Project: smart services for interactive customer experiences in High Street Retailing - project part: Mobile application development for location-based services

smartmarket² adapts successful strategies from online retailing to high street retailing to create interactive customer experiences. The goal is to strengthen the versatility and the attractiveness of high streets and city centers, and to reinforce the individual business models of local retailers against their common competition with online retailing.

Quo vadis, Civis? Development of a citizen journey for a demand-oriented service design in the public sector

Up to now, the public sector has taken a supply-oriented approach to the design of electronic services for citizens. Companies in the private sector, on the other hand, have been relying on demand-oriented service design for years. So-called 'customer journeys', which focus on improving the service experience of customers, are used to better understand the perception of services by customers and to tailor the use of online services to that perception. Especially against the background of the stagnating e-government usage rates in Germany, the necessity for a user-oriented design of public services is tremendous. In this project, we therefore examine the applicability of customer journeys to the public sector and develop a so-called e-Government Citizen Journey, which we evaluate for its applicability in practice.

Nationale E-Government-Strategien im europäischen Vergleich

Germany started digitisation comparatively late, which is why the focus is often on European partners who are already further advanced in this area. In many cases, the question of how Germany can learn from other countries has been, and still is, a central issue. The digitisation successes of the Scandinavian countries in particular appear to be groundbreaking in this respect, whereby the question arises as to how far the results can be transferred to German conditions there. In this project we critically analyse the transferability of e-government strategies as well as experiences in their implementation, especially in a direct comparison of Denmark and Germany.

Kompetenzvermittlung im öffentlichen Sektor neu gedacht

Unterstützung der Arbeitsgruppe IKT-Fachkräfte des Landes Berlin

SPP 1921 - Subproject: 'Intentional Forgetting' in organisations: 'Forgetting confidently': Motivational and emotional influences on intentional forgetting in organisations

The tandem project of the University of Münster with the disciplines Organisational & Business Psychology (Guido Hertel) and Information Systems (Jörg Becker) focuses on studies on motivational factors that can interfere or promote intentional forgetting in organizations. Intentional forgetting is operationalized by the extent of the utilization of information systems. Information systems are considered to be a structural form of intentional forgetting in organizations that provide users with relevant information so that less relevant information can fade into the background (gradual forgetting). In this way, the use of information systems can save resources and increase the quality and speed of decisions by focusing on the essential decision criteria.

MASTIS - Establishing Modern Master-level Studies in Information Systems

The main aim of the project is to improve Master Program in Information Systems according to the needs of the modern society; to bring the universities closer to changes in global labour market and world education sphere. MASTIS will enable the Partner Country & EU Universities to modernize Information System education based on the student-oriented principals, strong university-enterprise cooperation and modern approaches to the education. It will give the Partner Country Universities an opportunity to prepare competitive specialists for Ukrainian, Montenegrin and the global labour market.

Private Sector Development and Technical Vocational Education and Training - Programme South Caucasus

Text Mining for Curriculum Design for Multiple Information Systems Disciplines

The main objectives of this project Text Mining for Curriculum Design​ is to objectify and automate Curriculum Design by using novel data and text mining techniques​. It will be done by deriving a novel semi-automatic, data driven curriculum design process, which is supported by software. In order to assess the proposed process two reference curricula, e.g. one in Data Science and BPM will be designed.

Development of an information platform for young women for professional and academic orientation in IT-related professions

Digital Me aims to provide women with a browser-based and target group-specific offer for the STEM professions. In a virtual world environment, the participants aged 15 to 17 can find information and decision-making aids as well as games. In the end they know the content and career opportunities in selected IT professions so that they can consciously chose their studies and professions. In this way, Digital Me strives for a higher participation of young women in occupations with IT content and their leadership positions.

Blockchain Royalties

Blockchain is on everyone's lips and has the potential to disrupt not only the business world. This project conceptualizes and implements a prototype on the basis of consumption data in SAP's cloud services.

Gender Equality Plans for Information Sciences and Technology Research Institutions

EQUAL-IST aims at introducing structural changes to enhance gender equality within Information Systems and Technology Research institutions, which have been demonstrated to be among the research sectors most affected by gender inequalities at all levels.

Propelling Business Process Management by Research and Innovation Staff Exchange

RISE_BPM networks world-leading research institutions and corporate innovators to develop new horizons for Business Process Management (BPM). BPM is a boundary-spanning discipline focused on division and re-integration of day-to-day work in organisations and on analysis of process data for organisational decision-making. Recent break-through innovations in Social Computing, Smart Devices, Real-Time Computing, and Big Data Technology create a strong impetus for propelling BPM into a pervasive corporate topic that enables design of entirely new products and services.

CRIS.NRW initiative – Support structures for the implementation of the Research Core Dataset and research information systems at the universities in North Rhine-Westphalia as a contribution to harmonise federal research reporting structures

Fachtagung Verwaltungsinformatik und Fachtagung Rechtsinformatik 2019 6. - 7. März 2019, Münster

ERCIS Omni-Channel Lab - powered by Arvato

The ERCIS Omni-Channel Lab, is a research project in collaboration with Arvato CRM Solutions. The Lab combines the academic research and teaching activities of ERCIS and Arvato’s practical experience of delivering tech-enabled Omni-Channel CRM solutions from 110 global locations for many of the world’s best-known brands. Its areas of investigation focus around ‘Processes’, ‘Data’ and ‘Analytics’.

Digitization Competencies of Managers in the Public Sector

EXIST-startup-scholarship: Sellplify

EXIST-startup-scholarship: Job board, administration tool and review portal: SELLplify is the app that makes life easier for promoters and promotion agencies. With SELLplify, promoters will find the best jobs, agencies the best promoters, and all the best way to organize their work efficiently and productively.

Registration and optimisation of administrative processes at the University of Music Münster

This project executes a process registration and optimisation of adminstrative proceses at the University of Music Münster. Im preparation of the upcoming implementation of a SAP Campus Management System the specific processes will be recorded using the modelling method PICTURE.

Towards EPC Standardization - Process Modelling with Event-driven Process Chains

Mit der Ereignisgesteuerten Prozesskette (EPK) wurde zu Beginn der 1990er Jahren die bis dato in Deutschland dominierende Modellierungssprache entwickelt. Insbesondere in Wissenschaft und Praxis trifft die EPK seit fast zwei Jahrzehnten auf breite Akzeptanz, obwohl bis dato kein anerkannter Standard für die EPK existiert. Ziel des Projekts SPEAK ist die Erarbeitung einer EPK-Spezifikation in Zusammenarbeit mit Fachexperten aus Wissenschaft und Praxis. Zur Zielerreichung werden in mehreren Arbeitspaketen die Grundlagen einer solchen Spezifikation geschaffen. Dies umfasst unter anderem die Durchführung einer Anforderungsanalyse, die metamodell-, formalsemantische-, und enumerative Spezifikation der EPK sowie die Definition eines Austausch- und Speicherformats.

Online Learning Modules for Business Process Management (BPM) Advanced Higher Education

Business Process Management (BPM) has evolved into an important topic at universities in Europe and abroad, and it has become an important part of modern management education both at the bachelor and master levels. At the same time, however, many practitioners are nowadays confronted with challenges related to BPM, even though BPM has not been part of their primary and secondary education. In addition, a technology-driven field such as BPM is subject to the rapid changes and innovations in information technology; so even managers who have graduated only recently have a permanent demand to update their knowledge and skillson a continuous, life-long basis. .Therefore, the goal of the BPM_Online project is to establish executive BPM education throughout Europe within a network of leading BPM research institutions.

Government as a Service (GaaS) in Germany - Concepts and Challenges

"Government as a Service" - the underlying idea of this concept is that procedures and processes for recurring services are standardized and reused by the administrations and their public IT service providers - as a service - in the provision of services. The goal is the seamless, consistently digitized service provision. The resulting concept describes the status quo and summarizes the challenges.

Creation of manuals for the target-oriented preparation of the study "E-Government-Competence"

The aim of this project was to prepare the results of the e-Competence study in a focused and targeted manner for a better communication to the respective target groups. The results will be practicioner-oriented manuals. 19 identified reference roles can help to structure the competence requirements of a public administration, to develop profiles for job advertisements or to generally prepare job profiles and to identify future needs. The guideline, on the other hand, helps to select appropriate forms of communication. The reference roles therefore can support the phases of recruiting and personnel development, while the route to selecting suitable didactical methods can support the stages of personnel development and, where appropriate, staff retention, the latter, for example, by allowing employees to specifically train them to gain competences for an advancement to acquire a better job.

End-Of-Life Solutions for eCar-Batteries – Development of Product-Service-Systems and Information Systems for Decision Support

An immature battery technology appears to be a crucial obstacle to impede a quick diffusion of electric mobility in Germany. One core factor are the high initial costs of traction batteries. To improve the total cost of ownership an electric vehicle, depleted batteries could be repurposed after their automotive use. Depending on the technical properties of a battery, different second-life scenarios can be realized (e.g., to propel smaller vehicles or to store green energy in stationary applications). The EOL-IS project's goal is the development of services (e.g., pay-per-use business models, engineering services, maintenance services, refurbishment) for the second-life of eCar batteries that can be offered with the battery as a product-service system. Based on the chemical and technical features of individual batteries, the battery's use history, and its condition, a custom-fit product-service system is configured in order to enable the re-use of the battery.

Joint Project: Crowdsourcing - Charging Service Provided by Private Persons as an Innovative Business Model - Project Part: User Acceptance and Service Design

CrowdStrom is a project that aims at developing a new business model for electric vehicle charging infrastructure. Through involvement of charging stations owned by private persons, the business model addresses challenges of the current infrastructure development for electric vehicles.

Life event based e-government using the example of the life situation "Child"

Although German municipalities offer similar services, their electronic implementations are often heterogeneous. Thus, citizens are confronted with many different websites which leads to a low adoption of e-government services. Consequently, this project aims at the conceptualization of a one-stop-shop for the German e-government. Based on a documentation of current processes at different public administrations, a to-be architecture will be conceptualized that represents a life event based, uniform nationwide platform to offer e-government services regarding the live event “child” such as child benefit.

Carrying out a study and developing a road map of the status quo of electronic Billing in the public sector in Germany.

This project examined all ongoing or planned projects and initiatives around the topic „electronic billing in the public sector“. The study contains a complete documentation of all projects in Germany.

EXIST-startup-scholarship: stressfrei

EXIST-startup-scholarship: stress-free will give you and your staff a stress-free life. Stress-free empowers your company's employees by offloading them from their jobs through family-supportive and home-based services.

eGovernment Competence

The project E-Government competence aims at identifying the future personnel requirements in the public sector and to develop teaching methods that help employees to better adjust to the changed environment and customer needs. Therefore, in a first step, today's and future roles incorporated by employees in the public sector are gathered on the basis of IT-supported administration processes. This should help to identify those (presumably) new competencies especially required when working in an "E-Government context". Then, competencies that are needed now and in the near future are derived from this analysis and suitable teaching methods are developed.

Development of Medical Assistance Processes for Patients under Remote Health Monitoring

Federal Information Management

Many public administrations maintain their information on administrative procedures on their own. This leads to a heterogeneous information landscape. It is, however, crucial for maintaining a reliable public service that same content is always described the same. Here, the FIM project comes into play. It is the goal to build up an information management that supports information exchange across all federal levels between internal processes and between public administrations and citizens (public service). This will be achieved by combining functional and technical Standardization.

PICTURE Improve

Perceptible Integration of Products and Services as necessary for the requirements-oriented Coordination of Product Service System Networks

In product service system networks manufacturers and service organizations collaborate for providing customers with individualized solutions. Cooperation Experience focuses on developing a methodology that allows to conceptualize these networks, with a special focus on the required coordination between the participating actors’ tasks. With this method and a supporting test environment, the collaboration between the actors is visualized and the impacts and requirements for inter-organizational information flows and document exchanges are explicated. For supporting the application of the method, reference contents are generated and integrated into the supporting prototypical tools. Within this project, the University of Muenster is responsible for the design and implementation of these software prototypes.

PUSH Münsterland

PUSH Münsterland aims at making SME in the project region aware of business opportunities arising from customer solutions that consist of physical products and services. The project will collect knowledge and best practices residing at universities and companies in the project region, and it will create innovative methods and tools to make that resources accessible by the SMEs.

"European Conference on Informations Systems (ECIS) 2015", Münster, 27.05.15 - 29.05.15

Modern society is a networked society permeated by information technology (IT), which defines ECIS 2015's Conference Theme. Networks - perceived as a group of organisations and people who exchange information, contacts, and experience for professional or social purposes - leave their mark on almost every area of our society and promise various advantages to those involved. From a technical perspective, more information can be communicated to more recipients than ever before. The extensive use of Information Systems has enabled the co-evolution of advanced quantitative and qualitative forms of networking. ECIS 2015 should be a meeting place for European and non-European IS researchers from various cultures and countries, and should reflect specific and innovative IS research dealing with the overarching networked society.

Steigerung von Innovationsfähigkeit im demografischen Wandel durch die Integration sozialer Medien und IT-gestützter Geschäftsprozesse

End-Of-Life Solutions for eCar-Batteries – Development of Product-Service-Systems and Information Systems for Decision Support

The EOL-IS project’s goal is the development of service innovations for the phase after the eCar batteries’ EOL, based on the chemical and technical features of eCar batteries. A further object is to find the best Second-Life concept for each single battery as well as to conduct the application concept with accurately fitting hybrid bundles of services (HLB). Thereby the physical and chemical features and the battery’s history of usage, its condition and further economic, ecological and judicial information will be considered, as well.

Joint Project: Crowdsourcing - Charging Service Provided by Private Persons as an Innovative Business Model - Project Part: User Acceptance and Service Design

CrowdStrom is a project that aims at developing a new business model for electric vehicle charging infrastructure. Through involvement of charging stations owned by private persons, the business model addresses challenges of the current infrastructure development for electric vehicles.

The Networked Service Society

The Networked Service Society project is focused on thoroughly analyzing the interplay between service networks and IT. First, we develop new methods and strategies for the global organization of business processes in multinational settings. Second, we theorize on and shape the commercialization of Social Media for networked service enterprises and the public sector. The objective of our project is to strengthen the long-term research structures with our partner institutions in the Asian-Pacific region. In Joint Research, we perform high quality research and publish our results in leading peer-reviewed journals and present them on international conferences. In Joint Industry Projects, we perform research that ‘matters’, in close cooperate with industry partners and the public sector. Our objective is to establish long-term cooperation initiatives funded by these stakeholders. In Joint Education, we develop and implement joint education programs for increasing the mobility of our students and PhD students.

EXIST-Gründerstipendium: Contelligence - Compliance Informationssystem

ERASMUS Intensive Programme 2013/2014: Systems Thinking and Assessment with Reflectories

Business Process Compliance Management in the Financial Sector

Produktivity Benchmarking for Industrial Services: Design and Evaluation of Adaptions for the Data Envelopment Analysis

The project ServDEA is using the operations-research method data envelopment analysis (DEA) to develop a software tool that is capable of benchmarking so-called service organizations.

Electronic Government in an Aging Society - Policies, Projects, Potentials

Transfer project for the modeling technique "icebricks"

Goal of the transfer project is the application of new scientific results in the area of business process modeling into a marketable tool. icebricks is a modeling technique for business process modeling that integrates scientific results and experiences in the area of modeling conventions into a modeling language and tool. Key features are: building block based modeling language, glossary to ensure semantical correctness, flexible modeling through attributes and hierarchies, consequently web-oriented tool.

EDUcation-Process-Analysis, Support and Service

Collaborative process-oriented service productivity management

Die Steigerung der Produktivität von Dienstleistungen ist eine zentrale Zielsetzung des Business Process Management (BPM). Mit Dienstleistungen werden in Deutschland bereits jetzt ca. 70 % der Bruttowertschöpfung generiert. Sie bergen darüber hinaus ein hohes gesamtwirtschaftliches Wachstumspotenzial, das sich durch eine Steigerung ihrer Produktivität in Zukunft noch besser ausgeschöpfen lässt. Damit Produktivitätspotenziale auch über die Unternehmensgrenzen einzelner Dienstleister hinaus gehoben werden können, sind neue BPM-Ansätze notwendig. Im Verbundprojekt KollaPro, bestehend aus Partnern aus Wissenschaft und Praxis, werden neue Methoden zum kollaborativen prozessorientierten Produktivitätsmanagement von Dienstleistungen entwickelt und in Form einer internetbasierten Softwarelösung (Toolkit) für die Praxis nutzbar gemacht.

Project Seminar "Hilti Store of the future" in collaboration with Hilti AG

Development of a Research Map for the joint research projekt "Tech4P - Strategies for technology integration for person-related services"

Benchmarking of service processes in the area of Facility Management

Joint German-Russian Innovation Forum "Promoting business process management excellence in Russia" (PropelleR 2012)

Design of replenishment systems

Remira GmbH develops and distributes LogoMate, a tool for automated replenishment. Core of the tool is a component that forecasts demandon store level. Based on the forecast, LogoMate automatically generates order proposals that reduce stocks while keeping or increasing product availability. The project aimed to identify, evaluate and prototypically implement new methods for demand forecasting.

Management of creativity-intensive processes

German-Brazilian Workshop on Management and Engineering of IT-Supported Business Networks, Administration Networks and Social Networks

Identifying Improvement Potentials in Processes by Analyzing the Banking Landscape

Forschungslandkarte "Prozessorientierte Verwaltung"

Deutschland ist auf dem Weg hin zu einer prozessorientierten Verwaltung. Es gibt vielfältige Bestrebungen, den Prozessgedanken, insbesondere bei der Modernisierung von Verwaltungs-abläufen, in den Verwaltungen des Bundes, der Länder und der Kommunen zu etablieren. Nichtsdestotrotz ist der Weg bis zu einer ganzheitlichen Prozessorientierung und Nutzung der Vorteile einer ablauforientierten Gestaltung der Verwaltungsstrukturen noch weit. Auf dem Weg zur Erstellung der Forschungslandkarte Prozessorientierte Verwaltung wurden zahlreiche Literaturquellen und Datenbanken systematisch durchsucht. Die identifizierten Forscherinnen und Forscher, die in Deutschland in der Community arbeiten und forschen, wurden gebeten, den Stand ihrer Forschung im aufgebauten Forschungsportal zu dokumentieren. Dabei konnten 14 Forschungsfelder identifiziert werden, innerhalb derer sich die Forschungslücken der prozessorientierten Verwaltung strukturieren lassen und die Basis der Handlungsempfehlungen dieser Studie sind.

Initiation of Bilateral Cooperation with Brazil - Evaluating Standards for Interorganizational Process Integration in Brazilian-German Value Networks

Computer-supported learning in hybrid systems

Flexible Information Systems Architectures for Service Networks

Practice oriented EU-RU Master in Business Informatics

SWOT Analysis of the Color Information Systems at BASF Coatings CR/T

International research network for e-Government between Germany and Brazil

Willingness-to-Pay for Service-Oriented Business Models

Process oriented value of IT

Prove IT project seminar in the frame of European educational project TEMPUS-JEP 27208-2006 is mentioned.

Process identification and clustering for transparency in reorganising public administrations

cHL-hybrid - Development and Evaluation of a Business Model for E-Learning Services

IÖ - Modeling of hybrid information systems

Internet economy and hybridity

E-Inclusion - digital integration by e-Government

The objective of the study "E-Inclusion - digital integration by E-Government" was to analyze the usage and design possibilities of E-Government services for a less-involved audience in Germany and to develop recommendations that can improve the participation of this groups. The study has been conducted on the authority of the Federal Ministry of the Interior of Germany.

cHL-hybrid - Reference Models

Individual adaptation in software engineering

A Configurative Meta Modelling Tool

Developing a configurative meta modelling tool

cHL-hybrid - e-business networking

Complexity Management for the Development and Application of Adaptive Reference Models

Software-based POS-Couponing

Reuse of conceptual models in small and medium size companies by means of adaptive component-based reference modelling

Process-driven business value assessment of SAP solutions

This description summarizes the results of an international research project with SAP, aiming at methodological and software-technical extension of the existing SAP business value assessment methodology. The extended SAP method is characterized by: (1) a process oriented analysis of ERP driven benefits, (2) a unified knowledge base structure for storing reference data related to ERP profitability analysis, (3) using reference data for effective business value assessment of ERP solutions and (4) reduced cost in preliminary stages of ERP projects. The SAP Value Analyzer is a software-technical implementation of the extended method.

Developing IT-enabled competitive advantage in manufacturing

Objectives: Extending the SAP BVA methodology with regard to the customer needs Providing decision support by an integrated software tool The project is funded by the SAP University Alliance Program and the SAP Research, and actively supported by the SAP Business Consulting Russia and SAP Business Consulting Germany.

Management of Customer-Related knowledge in Service Companies

Workflow-based Production Planning and Control (PPC) Systems

The objective of PROWORK was to conceptualize, develop and introduce workflow systems for production planning and control (PPC) systems. The project especially focused on order processing - a process that describes the relevant activities from customer order to the delivery of physical goods.

Construction of Configurative Reference Models for an Integrated Application and Organization Development

Controlling and Monitoring of Distributed Workflows for continuous Business Process Optimization

Guidelines of Modeling

Parallel Model for Productionplanning- and Control of Small- and Medium-Sized Comission Manufacturers

Modeling of Uniform and Global Sequences in Retail Systems

Distributed System for Construction Support with Neuronal Networks