@inproceedings{MaleszkaMKHMHV2020AModularDiversity,
  author = {M. Maleszka and B. Maleszka and D. Krol and M. Hernes and D. Martins and L. Homann and G. Vossen},
  title = {A Modular Diversity Based Reviewer Recommendation System},
  booktitle = {Intelligent Information and Database Systems},
  pages = {550--561},
  series = {Communications in Computer and Information Science (CCIS)},
  volume = {1178},
  editor = {Sitek Paweł and Pietranik Marcin and Krótkiewicz Marek and Srinilta Chutimet},
  year = {2020},
  publisher = {Springer},
  address = {Heidelberg},
  isbn = {978-3-030-42057-4},
  issn = {1865-0929},
  doi = {10.1007/978-981-15-3380-8_48},
  url = {https://link.springer.com/chapter/10.1007/978-981-15-3380-8_48},
  note = {Publication status: Published}
}

@inproceedings{CarneinHTV2019ARecommender,
  author = {Matthias Carnein and Leschek Homann and Heike Trautmann and Gottfried Vossen},
  title = {A Recommender System Based on Omni-Channel Customer Data},
  booktitle = {Proceedings of the 21$^{st}$ IEEE Conference on Business Informatics (CBI' 19)},
  pages = {65--74},
  year = {2019},
  address = {Moscow, Russia},
  note = {Publication status: Published}
}

@article{HomannMVK2019EnhancingTraditional,
  author = {Leschek Homann and Denis Martins and Gottfried Vossen and Karsten Kraume},
  title = {Enhancing Traditional Recommender Systems via Social Communities},
  journal = {Vietnam Journal of Computer Science},
  year = {2019},
  volume = {6},
  number = {1},
  pages = {3--16},
  doi = {10.1142/S2196888819500040},
  note = {Publication status: Published}
}

@article{HomannMVK2019EnhancingTraditional,
  author = {Leschek Homann and Denis Martins and Gottfried Vossen and Karsten Kraume},
  title = {Enhancing Traditional Recommender Systems via Social Communities},
  journal = {Vietnam Journal of Computer Science},
  year = {2019},
  volume = {6},
  number = {1},
  pages = {3--16},
  note = {Publication status: Published}
}

@inproceedings{HomannMMV2018AGenericFramework,
  author = {Leschek Homann and Bernadetta Maleszka and Denis Martins and Gottfried Vossen},
  title = {A Generic Framework for Collaborative Filtering Based on Social Collective Recommendation},
  booktitle = {Computational Collective Intelligence},
  pages = {238--247},
  series = {Lecture Notes in Computer Science},
  volume = {11055},
  editor = {Thanh Nguyen Ngoc and Pimenidis Elias and Khan Zaheer and Trawiński Bogdan},
  year = {2018},
  publisher = {Springer International Publishing},
  address = {Heidelberg},
  isbn = {978-3-319-98442-1},
  issn = {0302-9743},
  note = {Publication status: Published}
}

@inproceedings{CarneinHHTVBK2017TowardsEfficient,
  author = {Matthias Carnein and Markus Heuchert and Leschek Homann and Heike Trautmann and Gottfried Vossen and Jörg Becker and Karsten Kraume},
  title = {Towards Efficient and Informative Omni-Channel Customer Relationship Management},
  booktitle = {Proceedings of the 36$^{th}$ International Conference on Conceptual Modeling (ER'17)},
  pages = {69--78},
  series = {Lecture Notes in Computer Science},
  volume = {10651},
  editor = {Sergio {de Cesare} and Frank Ulrich},
  year = {2017},
  publisher = {Springer International Publishing},
  address = {Valencia, Spain},
  isbn = {978-3-319-70625-2},
  doi = {10.1007/978-3-319-70625-2_7},
  note = {Publication status: Published}
}

@inproceedings{CarneinHTVK2017CustomerService,
  author = {Matthias Carnein and Leschek Homann and Heike Trautmann and Gottfried Vossen and Karsten Kraume},
  title = {Customer Service in Social Media --- An Empirical Study of the Airline Industry},
  booktitle = {Proceedings of the 17$^{th}$ Conference on Database Systems for Business, Technology, and Web (BTW '17)},
  pages = {33--40},
  series = {Lecture Notes in Informatics (LNI)},
  volume = {P-266},
  editor = {Mitschang and Norbert Ritter and Holger Schwarz and Meike Klettke and Andreas Thor and Oliver Kopp and Matthias Wieland Bernhard},
  year = {2017},
  publisher = {Gesellschaft für Informatik},
  address = {Stuttgart, Germany},
  issn = {978-3-88579-660-2},
  note = {Publication status: Published}
}

@techreport{TrautmannVHCK2017Challenges,
  author = {Heike Trautmann and Gottfried Vossen and Leschek Homann and Matthias Carnein and Karsten Kraume},
  title = {Challenges of Data Management and Analytics in Omni-Channel CRM},
  institution = {European Research Center for Information Systems},
  series = {ERCIS Working Papers},
  number = {28},
  volume = {28},
  editor = {J Becker and K Backhaus and M Dugas and B Hellingrath and T Hoeren and S Klein and H Kuchen and H Trautmann and G Vossen},
  year = {2017},
  address = {Münster},
  note = {Publication status: Published}
}