Speaker: Monika Malinova Mandelburger

Abstract: Over the past decade, organizations have been increasingly relying on digital technologies to meet customer demands. Among these, the Internet of Things (IoT) is one example of an umbrella of technologies that is often used for this purpose. The adoption of IoT technologies often alters business processes, which in turn affects the customers in various ways. This research talk will delve into how IoT-driven process changes impact customer satisfaction.