Bridging the Gap – An Analysis of Requirements for Performance Measurement Systems in Digital Innovation Units

Haskamp, T.; Lorson, A.; de Paula, D.; Uebernickel, F.


Abstract
Due to a rapidly changing business environment, companies feel under constant pressure to innovate. In response to this challenge, and to accelerate their digital innovation endeavours, many incumbent firms set up Digital Innovation Units. To assess the effectiveness of these units, scholars and practitioners have called for the need to develop adequate means of measuring performance. This paper, therefore, reviews the literature on Performance Measurement Systems for Digital Innovation Units, and derives nine requirements. Conducting five case studies of Digital Innovation Units, we investigate the level of adoption of these requirements and propose three additional ones for a Performance Measurement System for innovation activities in Digital Innovation Units. We discuss these requirements and explain the reasons for their different levels of adoption. Thus, we contribute to literature and practice with a more adequate way of evaluating the performance of Digital Innovation Units, valuable to researchers and managers.

Keywords
Digital Innovation; Digital Innovation Unit; Performance Measurement System (requirements)



Publication type
Research article in proceedings (conference)

Peer reviewed
Yes

Publication status
Published

Year
2021

Conference
International Conference on Wirtschaftsinformatik, WI 2021

Venue
Online

Journal
Lecture Notes in Information Systems and Organisation

Volume
2

Book title
Innovation Through Information Systems Volume II: A Collection of Latest Research on Technology Issues

Editor
Faculty of Business Administration and Economics, University of Duisburg-Essen, Essen, Germany Department of Computer Science and Applied Cognitive Science, University of Duisburg-Essen, Duisburg, Germany

Start page
587

End page
605

Edition
1

Publisher
Springer Science and Business Media Deutschland GmbH

Place
Online

Language
English

ISSN
2195-4968

ISBN
9783030867997

DOI

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