Human-Oriented Challenges of Social BPM: An Overview
Pflanzl Nicolas, Vossen Gottfried
Social BPM is the practice of actively involving all relevant stakeholders into BPM through the use of social software and its underlying principles. This allows enhancing the correctness, completeness, and usefulness of process models and instances by leveraging the domain and method knowledge of the entire business community. However, the large number and variety of contributors and contributions also results in a number of challenges, which will be examined in this paper.
Social BPM; Challenges; Human-Centric BPM