Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data
Muller O; Junglas I; Debortoli S; vom Brocke J
Keywords
information systems; text analytics; customer service management
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2016
Journal
MIS Quarterly Executive
Volume
15
Issue
4
Start page
243
End page
258
ISSN
1540-1960
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