Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data
Keywords
information systems; text analytics; customer service management
Cite as
Muller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. MIS Quarterly Executive, 15(4), 243–258.Details
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2016
Journal
MIS Quarterly Executive
Volume
15
Issue
4
Start page
243
End page
258
ISSN
1540-1960
Full text