Making Use of Mobile Devices in E-commerce: Overcoming Organizational Barriers Through User Participation
Abstract
Mobile devices offer great potentials for the design of business processes. However, realizing these potentials in practice is still problematic. While technologies are nowadays widely available, the problems still lie in the management of organizational change. In this paper, we analyze the contribution of user participation to the successful implementation of mobile business processes. We present the results of five case studies conducted in the IT-Service sector. The work gives empirical evidence that user participation (a) leads to reduced adoption and transition barriers and (b) improvements of business metrics.
Keywords
E-commerce
Cite as
vom Brocke, J., Thurnher, B., & Winkler, D. (2008). Making Use of Mobile Devices in E-commerce: Overcoming Organizational Barriers Through User Participation. In Cordeiro, J., & Filipe, J. (Eds.), Proceedings of the 10th International Conference on Enterprise Information Systems (ICEIS 2008) (pp. 168–173). Setúbal: INSTICC.Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2008
Conference
10th International Conference on Enterprise Information Systems
Venue
Barcelona
Volume
4
Book title
Proceedings of the 10th International Conference on Enterprise Information Systems (ICEIS 2008)
Editor
Cordeiro J; Filipe J
Start page
168
End page
173
Publisher
INSTICC
Place
Setúbal
ISBN
978-989-8111-39-5
DOI