Specification of mCRM Enterprise Applications to Support IT-Consultants

Brockmann Tobias, Stieglitz Stefan


Abstract
This article describes the conceptual design of a mobileenterprise application prototype that supports mobile knowledgeworkers, especially IT-Consultants in the exercise of their activities.The demands on flexibility and accessibility of employees aswell as cost pressure in the company are growing. Furthermore,the line between professional and private activities is blurring.Major goals by providing mobile apps within the enterprise areto reduce problems of information retrieval and notification andto increase the efficiency of workers as well. As part of a jointproject with Microsoft and Disserto, a company focused on thedistribution of CRM software, specific requirements for the mobileworkforce were identified and implemented as a prototype.This paper describes the requirements engineering and the implementationof an application, which is based on the informationbehavior of IT-Consultants.

Keywords
Mobile, CRM, Design Science, IT-Consultants



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2013

Conference
Proceedings of the 27th IEEE International Conference on Advanced Information Networking and Applications (AINA)

Venue
Barcelona, Spain

Editor
IEEE Computer Society

Pages range
1495-1500

Language
English