Specification of mCRM Enterprise Applications to Support IT-Consultants

Brockmann Tobias, Stieglitz Stefan

Zusammenfassung
This article describes the conceptual design of a mobileenterprise application prototype that supports mobile knowledgeworkers, especially IT-Consultants in the exercise of their activities.The demands on flexibility and accessibility of employees aswell as cost pressure in the company are growing. Furthermore,the line between professional and private activities is blurring.Major goals by providing mobile apps within the enterprise areto reduce problems of information retrieval and notification andto increase the efficiency of workers as well. As part of a jointproject with Microsoft and Disserto, a company focused on thedistribution of CRM software, specific requirements for the mobileworkforce were identified and implemented as a prototype.This paper describes the requirements engineering and the implementationof an application, which is based on the informationbehavior of IT-Consultants.

Schlüsselwörter
Mobile; CRM; Design Science; IT-Consultants