Software-as-a-Service in Small and Medium Enterprises: An Empirical Attitude Assessment

Haselmann T, Vossen G


Abstract
Cloud service providers praise Software-as-a-Service (SaaS) as very attractive for small and medium enterprises (SMEs). Yet, little research has been done on the SMEs’ perspectives on this matter. This paper presents the results of a survey conducted among German enterprises that clarifies their views of SaaS. Starting with the actual IT situation, we show the prerequisites as well as the reasons in favor of and against the use of SaaS. We then show that the views of SMEs differ in some significant respects from that of CSPs, and we deduce hypotheses that can help towards a better design and delivery of cloud software and services.



Publication type
Conference paper

Peer reviewed
Yes

Publication status
Published

Year
2011

Conference
12th International Conference on Web Information Systems Engineering

Venue
Sydney, Australia

Issue
6997

Book title
Web Information System Engineering – WISE 2011: 12th International Conference, Sydney, Australia, October 13-14, 2011. Proceedings

Editor
Bouguettaya, Athman; Hauswirth, Manfred; Liu, Ling

Pages range
43-56

Title of series
LNCS

Publisher
Springer

Place
Sydney, Australia

Language
English

DOI