Software-as-a-Service in Small and Medium Enterprises: An Empirical Attitude Assessment
Haselmann T, Vossen G
Abstract
Cloud service providers praise Software-as-a-Service (SaaS) as very attractive for small and medium enterprises (SMEs). Yet, little research has been done on the SMEs’ perspectives on this matter. This paper presents the results of a survey conducted among German enterprises that clarifies their views of SaaS. Starting with the actual IT situation, we show the prerequisites as well as the reasons in favor of and against the use of SaaS. We then show that the views of SMEs differ in some significant respects from that of CSPs, and we deduce hypotheses that can help towards a better design and delivery of cloud software and services.
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2011
Conference
12th International Conference on Web Information Systems Engineering
Venue
Sydney, Australia
Issue
6997
Book title
Web Information System Engineering – WISE 2011: 12th International Conference, Sydney, Australia, October 13-14, 2011. Proceedings
Editor
Bouguettaya, Athman; Hauswirth, Manfred; Liu, Ling
Pages range
43-56
Title of series
LNCS
Publisher
Springer
Place
Sydney, Australia
Language
English
DOI