How to Design and Deliver Process Context Sensitive Information: Concept and Prototype

Stein Armin, Fischer Robin


Abstract
Providing employees with relevant, context-specific information is crucial to achieve productivity and efficiency while executing business processes. Today, tools exist to model various aspects of organizations such as processes, organization structures, services, and their descriptions. However, there still exists a gap between information modeling on a conceptual level and information provision on a runtime level that hinders information dissemination and retrieval while employees execute processes. In daily business life, information workers demand for unstructured content to fulfill well-defined process steps. In this paper, we adapt an existing conceptual approach of process-driven information requirements engineering and present its prototypical implementation based on an industry-developed BPM product. Our solution therefore introduces "information objects" and integrates these with process activities to model the users' information requirements at process runtime. In doing so, users are empowered to leverage context information such as documents, reports, or emails, while executing human steps in a process.

Keywords
Information Delivery, Business Process Management, Process Context Sensitivity



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2012

Conference
11th International Conference on Perspectives in Business Informatics Research

Venue
Nizhny Novgorod, Russia

Book title
Proceedings of the 11th International Conference on Perspectives in Business Informatics Research

Editor
Aseeva N, Babkin E, Kozyrev O

Pages range
96-110

Volume
128

Title of series
Lecture Notes in Business Information Processing (LNBIP)

Publisher
Springer

Place
Berlin Heidelberg

Language
English

ISBN
978-3-642-33280-7

DOI

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