How to Design and Deliver Process Context Sensitive Information: Concept and Prototype

Stein Armin, Fischer Robin


Zusammenfassung
Providing employees with relevant, context-specific information is crucial to achieve productivity and efficiency while executing business processes. Today, tools exist to model various aspects of organizations such as processes, organization structures, services, and their descriptions. However, there still exists a gap between information modeling on a conceptual level and information provision on a runtime level that hinders information dissemination and retrieval while employees execute processes. In daily business life, information workers demand for unstructured content to fulfill well-defined process steps. In this paper, we adapt an existing conceptual approach of process-driven information requirements engineering and present its prototypical implementation based on an industry-developed BPM product. Our solution therefore introduces "information objects" and integrates these with process activities to model the users' information requirements at process runtime. In doing so, users are empowered to leverage context information such as documents, reports, or emails, while executing human steps in a process.

Schlüsselwörter
Information Delivery, Business Process Management, Process Context Sensitivity



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2012

Konferenz
11th International Conference on Perspectives in Business Informatics Research

Konferenzort
Nizhny Novgorod, Russia

Buchtitel
Proceedings of the 11th International Conference on Perspectives in Business Informatics Research

Herausgeber
Aseeva N, Babkin E, Kozyrev O

Seiten
96-110

Band
128

Reihe
Lecture Notes in Business Information Processing (LNBIP)

Verlag
Springer

Ort
Berlin Heidelberg

Sprache
Englisch

ISBN
978-3-642-33280-7

DOI

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