e-Service Quality in a Multi Channel Environment: Quality Management and the Web Channel

Müller-Lankenau, Claas; Wehmeyer, Kai

Cite as

Müller-Lankenau, C., & Wehmeyer, K. (2005). e-Service Quality in a Multi Channel Environment: Quality Management and the Web Channel. In Proceedings of the European Academy of Management Conference (EURAM 2005).

Details

Publication type
Research article in proceedings (conference)

Publication status
Published

Year
2005

Conference
European Academy of Management Conference (EURAM 2005)

Book title
Proceedings of the European Academy of Management Conference (EURAM 2005)

Full text
http://www.euram2005.de/