Mind the Gaps - A Model of Web Channel Service Quality in Click and Mortar Retailing
Müller-Lankenau, Claas; Wehmeyer, Kai
Publication type
Research article in proceedings (conference)
Publication status
Published
Year
2004
Conference
Eleventh Research Symposium on Emerging Electronic Markets (RSEEM 04)
Book title
Proceedings of the Eleventh Research Symposium on Emerging Electronic Markets (RSEEM 04)
Editor
Klein, S.
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