The Effects of Web-based Self-Services: The Perspective of the Multi-Channel-Shopper

Adelaar, Thomas; Müller-Lankenau, Claas

Publication type

Research article in proceedings (conference)

Publication status

Published

Year

2005

Conference

12th Research Symposium on Emerging Electronic Markets (RSEEM 2005): Governance of Electronic Markets, Amsterdam

Book title

Proceedings of the 12th Research Symposium on Emerging Electronic Markets (RSEEM 2005): Governance of Electronic Markets, Amsterdam