Decision Making in Public Administrations based on Analysable Process Models
Becker J, Czerwonka M, Pfeiffer D, Räckers M
Abstract
Public administrations are facing an increased service level demand from citizens and companies which comes along with reduced financial scope. Higher process efficiency as well as time and cost savings are required to cope with these challenges. To achieve this, transparency about the existing processes is required and support for reorganisation decisions is needed. In this paper the PICTURE-approach for process based decision support in public administrations in presented. PICTURE combines a modelling language and an analysis framework with a corresponding web-based tool. In a case study at the City of Münster the PICTURE language has been applied. Based on an analysis of these process models reorganisation measures have been derived with the web-based PICTURE-tool.
Cite as
Becker, J., Czerwonka, M., Pfeiffer, D., & Räckers, M. (2007). Decision Making in Public Administrations based on Analysable Process Models. In Traunmüller, R., Makolm, J., & Orthofer, G. (Eds.),
Eastern European e|Gov Days 2007: Best Practice and Innovation: Proceedings of the Eastern European e|Gov days 2007 in Prague and the Austrian eGovernment-Konferenz in Krems (pp. 299–302). OCG Schriftenreihe — books@ocg.at: Vol. 222. OCG.
Details
Publication type
Research article in proceedings (conference)
Peer reviewed
Yes
Publication status
Published
Year
2007
Conference
Eastern European e|Gov Days 2007: Best Practice and Innovation
Venue
Prag, CZ
Book title
Eastern European e|Gov Days 2007: Best Practice and Innovation: Proceedings of the Eastern European e|Gov days 2007 in Prague and the Austrian eGovernment-Konferenz in Krems
Editor
Traunmüller R, Makolm J, Orthofer G
Start page
299
End page
302
Volume
222
Title of series
OCG Schriftenreihe - books@ocg.at
Publisher
OCG
Language
English
ISBN
9783854032229
