Decision Making in Public Administrations based on Analysable Process Models

Becker J, Czerwonka M, Pfeiffer D, Räckers M


Abstract
Public administrations are facing an increased service level demand from citizens and companies which comes along with reduced financial scope. Higher process efficiency as well as time and cost savings are required to cope with these challenges. To achieve this, transparency about the existing processes is required and support for reorganisation decisions is needed. In this paper the PICTURE-approach for process based decision support in public administrations in presented. PICTURE combines a modelling language and an analysis framework with a corresponding web-based tool. In a case study at the City of Münster the PICTURE language has been applied. Based on an analysis of these process models reorganisation measures have been derived with the web-based PICTURE-tool.



Publication type
Conference Paper

Peer reviewed
Yes

Publication status
Published

Year
2007

Conference
Eastern European e|Gov Days 2007: Best Practice and Innovation

Venue
Prag, CZ

Book title
Eastern European e|Gov Days 2007: Best Practice and Innovation: Proceedings of the Eastern European e|Gov days 2007 in Prague and the Austrian eGovernment-Konferenz in Krems

Editor
Traunmüller R, Makolm J, Orthofer G

Pages range
299-302

Volume
222

Title of series
OCG Schriftenreihe - books@ocg.at

Publisher
OCG

Language
English

ISBN
9783854032229