Decision Making in Public Administrations based on Analysable Process Models
Becker J, Czerwonka M, Pfeiffer D, Räckers M
Public administrations are facing an increased service level demand from citizens and companies which comes along with reduced financial scope. Higher process efficiency as well as time and cost savings are required to cope with these challenges. To achieve this, transparency about the existing processes is required and support for reorganisation decisions is needed. In this paper the PICTURE-approach for process based decision support in public administrations in presented. PICTURE combines a modelling language and an analysis framework with a corresponding web-based tool. In a case study at the City of Münster the PICTURE language has been applied. Based on an analysis of these process models reorganisation measures have been derived with the web-based PICTURE-tool.