Decision Making in Public Administrations based on Analysable Process Models

Becker J, Czerwonka M, Pfeiffer D, Räckers M


Zusammenfassung
Public administrations are facing an increased service level demand from citizens and companies which comes along with reduced financial scope. Higher process efficiency as well as time and cost savings are required to cope with these challenges. To achieve this, transparency about the existing processes is required and support for reorganisation decisions is needed. In this paper the PICTURE-approach for process based decision support in public administrations in presented. PICTURE combines a modelling language and an analysis framework with a corresponding web-based tool. In a case study at the City of Münster the PICTURE language has been applied. Based on an analysis of these process models reorganisation measures have been derived with the web-based PICTURE-tool.



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2007

Konferenz
Eastern European e|Gov Days 2007: Best Practice and Innovation

Konferenzort
Prag, CZ

Buchtitel
Eastern European e|Gov Days 2007: Best Practice and Innovation: Proceedings of the Eastern European e|Gov days 2007 in Prague and the Austrian eGovernment-Konferenz in Krems

Herausgeber
Traunmüller R, Makolm J, Orthofer G

Seiten
299-302

Band
222

Reihe
OCG Schriftenreihe - books@ocg.at

Verlag
OCG

Sprache
Englisch

ISBN
9783854032229